Money Back Guarantee Worthless As a first-time Customer of Eltima, we wered inspired to purchase their 'Eltima Player' Software due to their impressive 14-Day Honor-Based Money-Back Guarantee. Quoting from their Website: "Honor-based means we will be glad to return your investment providing that: we are sure the product is malfunctioning (i.e. doesn’t function according to the features declared at the product’s homepage or other official product documents) on the client’s computer/mobile device; we receive assistance in finding out the details of the problem on the side of the customer; we fail to address the deficiency within a reasonable amount of time. The same day of purchase we notified their Support team that the software was not functioning as represented. They requested a number of items (e.g. screenshots, etc.) which we promptly provided. They responded the next day with more things for us to do on our end to potentially fix the issue, which did not work – suggesting that this issue would be fixed in their next Release. We advised them that since their softward was malfunctioning, we wished to proceed with a full refund under their Honor Based Refund Policy. They refused suggesting that their software was fine, but that "The downloading function does not work because of the problem, on the YouTube side." completely casting aside the fact that is their job to update their software to resolve YouTube download issues". Bottom line: Don't be swayed by their Guarantee, as it is simply worthless.

GOOD SOFTWARE BAD SERVICE Commander One Pro - the free version, Commander One is useless - is a well designed programme that simply works. I like it, as it makes it possible for me to upload files from my Mac to various storage clouds without any problems. However, I had to wait for twn days to get the Activation Code for Commander One Pro. Communicating with the developer, Eltima, is haphasard to say the least. Anyway, I finally have the Pro version working and this is OK. Yet please be ready to be disappointed in Eltima's customer service.