Money Back Guarantee Worthless As a first-time Customer of Eltima, we wered inspired to purchase their 'Eltima Player' Software due to their impressive 14-Day Honor-Based Money-Back Guarantee. Quoting from their Website: "Honor-based means we will be glad to return your investment providing that: we are sure the product is malfunctioning (i.e. doesn’t function according to the features declared at the product’s homepage or other official product documents) on the client’s computer/mobile device; we receive assistance in finding out the details of the problem on the side of the customer; we fail to address the deficiency within a reasonable amount of time. The same day of purchase we notified their Support team that the software was not functioning as represented. They requested a number of items (e.g. screenshots, etc.) which we promptly provided. They responded the next day with more things for us to do on our end to potentially fix the issue, which did not work – suggesting that this issue would be fixed in their next Release. We advised them that since their softward was malfunctioning, we wished to proceed with a full refund under their Honor Based Refund Policy. They refused suggesting that their software was fine, but that "The downloading function does not work because of the problem, on the YouTube side." completely casting aside the fact that is their job to update their software to resolve YouTube download issues". Bottom line: Don't be swayed by their Guarantee, as it is simply worthless.

Shocking Customer Service & Business Practices Paid for their software "Airy" and received no activation code, no license key. When I requested them I had 2 support tickets in asking why I had not been supplied with these as I had a useless piece of software I could not use. They have ignored me to date. I then opened a payal dispute with Cleverbridge who were the people who took my money and issued me with an invoice for the services I still dont have, and they tried to brush me off saying they do not supply refunds, Eltima does. Why did you take my money and issue me with an invoice then ?? Shockingly bad non existent customer service. Now I have no choice but to wait for the paypal dispute to run its course and get my money back through them. Disgusting.

Eltima Software Will Never Give You a Refund Over a month ago now I bought some software from Eltima. It didn't work and it never has, every time I try using it I get error messages. The day after purchasing I contacted them asking for a refund because the software didn't work, they have a 14 day "honor based" guarantee after all. The first thing they did was tell me they had solved my problem with my licence key by resetting it. They've done this a lot over the past month and a half - where they don't actually read what you write. I decided to just leave a negative review warning people against every purchasing anything from Eltima after their last response. I've sent them error reports twice, and even provided a video showing the error happening. Their response to this was to just send yet another video showing the same thing, and blaming my anti-malware solution for the problem. They claim it's firewall and VPN might interfere. Of course the program doesn't have either of those as I've explained to them but they won't listen. In fact I think they've asked me four (!) times if I'm using a VPN at this point. Aside from that the single piece of troubleshooting advice they've been able to provide over 6 weeks or so of time is to try logging out and in again. Twice, even as I'm telling them their program doesn't work, they've actually emailed me saying: "We have checked the reported case from our side and may assure you, that all the media can be downloaded without any issues." Gasslighting by customer support? I guess I've given up at this point. They will not help fix the problem, only try to provide excuses why their program not working cannot be their fault. I think they're just lying when they claim to have a refund policy, their never giving you your money back. They also won't help you if there's a problem. Do not ever buy anything from this company - if you have a problem they will not help you. They will not refund you. Look literally anywhere else.

refuse refunds if not happy I had my son purchase some software from this company and I asked for a refund, they just refused even if I was within my 14-day refund time, I suggest you try other companies, as this company, just don't think customer first

These reviews are for the wrong company There's a problem with this review page. A lot of the negative reviews are for the wrong company! The logo on this page is for Sync.com Inc. 105-155 Gordon Baker Road Toronto, ON M2H 3N5 But most of the negative reviews are for Elitma ; Electronic Team, Inc. 1800 Diagonal Road, Ste 600, Alexandria, VA 22314 USA