Great Alternative to Intercom HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages). They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

Endless spamming After signing up for a demo account, they constantly continue to spam you endless regardless. If this is how they operate, concerned how they handle support.

5 out of 5 for HelpCrunch So where do I start? I have been looking for a live chat solution that had a modern interface, with targetted chat and would allow me to put on multiple websites without getting charged a small fortune. I chose HelpCrunch specifically for reasons. I would certainly recommend. Plus the team offered really good responsive answers to any questions that I had.

terrible terrible - phone line rings out - no response

Solid support and marketing tool for SaaS After trying around 20 platforms, HelpCrunch stands out for its functionality at a good price point. The support has been reliable. Features like FAQ browsing in chat and a unified inbox for messages are useful. The AI editor is a recent addition that helps speed up customer service.