Our clinic went months without getting… Our clinic went months without getting paid because of an errors caused by a Ref. Physician field that the software has open for you to fill out. There are so many ways to screw up the billing because Clinic Source has fields to select in the patient tab, ie. child, parent, spouse, that cause the software to bill the insured and not the dependent, or child. No matter how many times I have called and emailed them they tell me it's not their software when I have empirically proven and duplicated the problems over and over again.

Not used frequently I consult with a private company that uses Clinic Source so I don't have the opportunity to use it much and need to always go back to the written instructions I created when I was trained. I don't find it very intuitive and spend a lot of time clicking buttons to find what I need.

Great, seamless resource! Clinic Source has saved my practice so much time and money. My therapists can track everything from evaluations, to treatment plans, therapy notes and progress summaries. As well, my billing manager can seamlessly send bills and insurance requests straight from the software. It's a private practitioners dream!

Stay away Customer service is subpar and always has been. Over the last two years when we tried to access the Patient tab it would spin for up to a minute before allow access. When we brought it to the teams attention they were not able to determine why it was doing that and basically said "oh well, theres nothing we can do". It was difficulty for us to access our patient tab to upload files add authorizations etc. We started storing our documents in our drive instead. We finally decided to leave the company and we requested a copy of our clients notes. We were not allowed to request that until we terminated. So a few days after we terminated I sent in the request. Its been two months since I have made that request and I still don't have our clients notes. Now we have parents and agencies asking for copies of notes and I have no access to them. I'm not sure how they think its ethical to not release our data. I feel like they are holding us hostage and don't really care because we are no longer a paying customer. These are medical notes that we should have access to. I'm not sure what entity I can file a complaint with but there has to be a governing agency. Definitely not ethical and they should be ashamed of their product and policies.

inconsistent I find that the reliability is inconsistent. I will have patients disappear or reappear without my doing. It is easy to use and havingv the ability to track and produce documentation from anywhere is very helpful.