Super disappointed in this service Super disappointed in this service. Sales team assured me it was an easy set up process with lots of training and would make my job less about paperwork and more about my clients. Unfortunately, I was never able to utilize this due to such a headache of setting it up. After 3 weeks the system was still not usable with comments back from support stating things like "maybe just try to reset your password". I even had a trainer state to me at the two week mark "this isn't even set up for you correctly, it is not usable yet, we can't get all of the training in today, I will email and get them to address this right now". That trainer attempted to help me, it seems he is not responding now? The lack of support and continuing to not be useable forced me to go elsewhere in order to fulfil my needs of documenting for my clients, the next service I tried I was able to have up and running in 1 day with little difficulty. After weeks and several tries to have these issues looked at, I was informed that they "did not do anything wrong although the telehealth was found to be faulty, which weeks later is "now fixed". They are now stating that I am required to pay near $800 as a way of canceling a service that I was never able to get running and was not offered adequate support to clear up bugs. Buyer beware! Do not sign a contract without first seeing and utilizing the product first. The sales team will share with you the ease of the product, which does look amazing at first glance, BUT will not be upfront with the challenges of even getting the product to a place that is usable!

credit card charges Clinic Source was unclear about the cost to charge a credit card, which was going to add $50/month (plus 3%) to there regular monthly fees. I asked to get out of the contract less than a month in and they refused despite the misinformation.

Overall great! Relatively inexpensive. Excellent templates for evaluations/ SOAP notes. Very quick responses. Polite and patience staff! The only thing that was slightly annoying was saying that ticket would be closed when I wrote on a Friday and was unable to respond during the weekend. I quickly realized that as long as I responded within 72 hours (which was stated in the email telling me they were closing the ticket) it would not close me out and just continued with the same person. When unable to explain the process, we were able to coordinate to meet online and resolve the problem.

DO NOT MAKE THE MISTAKE WE DID DO NOT MAKE THE MISTAKE WE DID The ClinicSource sales team will sell you on capabilities the software cannot complete fully. Their patient portal literally allows a clinician to send documents and one line of text. The client can send one message back. That's it. No "messaging" like we were sold on. No client-side credit card entry, even though this is the 3rd most requested feature. The sales engineer flat-out told us it would never happen and had a lame excuse as to why they couldn't do it. Well, many other solutions offer client-side cc entry as a standard. This software is ancient, dating back to 2003, and it looks and performs like it's duct-taped together. The first time our clinician tried to log into the platform, it wouldn't let her. I contacted support and received a very short message back that said "your password is incorrect." In fact, it wasn't and it took a while to convince them it wasn't. They had to send a ticket to development to help solve the problem. Over and over, as we went through their "training"--which is a haphazard mix of videos that appear to be 40% out of date and irrelevant, meetings with a sales engineer who tried to hide all the workarounds you have to use to get anything out of this piece of junk, and a never-ending library of instructions. This is the least intuitive software I have ever used. The support was quick but clueless. On the last demo we had, it was clear that we had made a huge mistake going with these guys--they simply are 5 years behind the times in MH EHR offerings. And guess what, they have you sign a contract without telling you it locks you in for a year, which we were told about through an emailed response to our request to cancel the service--not explicitly, just a two-line email with a copy of the contract. We were sold on promises of automation, although I saw very little of that. Save yourself some time and money (we spent weeks trying to train ourselves on this ridiculously complex piece of junk, only to abandon it when we realized we had been "sold" on features that simply weren't available or were about 1/4 of the way finished. They are a 21 year old company, lazy, happy to scam people the way they scammed us, to keep the money coming in. I'd love to know their retention rate, because the only time I ever saw them move quickly and professionally was when we dropped them and then they jumped into action to let us know we couldn't cancel. Before that, any human contact was worthless, lazy, and full of half-baked truths or out-and-out lies. If you are a mental health clinician, DO NOT WASTE YOUR TIME OR MONEY. There are far better, cheaper, and honest solutions out there. If you don't take my advice, ask for the full training before signing the contract--that's where you'll find out that the sales team pretty much lied to you about a lot of stuff and you'll see that this software is sadly, a piece of junk.

Working with ClinicSource has been the… Working with ClinicSource has been the worst experience I have ever had working with a company. If I could rate this company "0 stars" I would as I do not think this company deserves even 1 star. This company often sends conflicting invoices with discrepant charges, had disabled my account, yet continued to bill, refuses to send me a contract release acknowledgement, although my contract ends this month, and has horrible customer service. I am not sure who is writing these favorable reviews but take a look at the BBB website as the company has multiple complaints, negative reviews, and reports of continued billing after the contract agreement has ended.