Laren
GBStephen Balducci is the best Stephen Balducci has gone above and beyond to help me as the owner of a small private Speech Therapy practice. For the last several years, Stephen has taken the time to educate and train me on every aspect of ClinicSource usage including billing and documentation. I can tell how much he cares about helping professionals like myself and can't thank him enough! -Laren (small business owner)
Consumer
GBThis company has been overcharging me… This company has been overcharging me for licenses that we do not use for nearly a year. I have been put through the ringer trying to get my refund. All they do is continually pass me off to someone else. I’ve even had a person confirm that we were being overcharged and then when brought back up to her, she denies it. My invoices don’t lie.
Kent Thomas Hathaway
GBOur clinic went months without getting… Our clinic went months without getting paid because of an errors caused by a Ref. Physician field that the software has open for you to fill out. There are so many ways to screw up the billing because Clinic Source has fields to select in the patient tab, ie. child, parent, spouse, that cause the software to bill the insured and not the dependent, or child. No matter how many times I have called and emailed them they tell me it's not their software when I have empirically proven and duplicated the problems over and over again.
Ronald Stein
GBScam Alert! Scam Alert! ClinicSource me to sign a one-year contract. Two days after I signed, my needs suddenly changed - before I implemented their program or accessed any of their resources. I called to cancel but was told that no cancellations are allowed. I was too busy to deal with it. So, even though I never used their service in any way, I allowed the automatic monthly payments required by their contract to continue for several months. Finally, I tried to reach ClinicSource. After several attempts, I finally received a phone call. Their representative offered a "buyout" of my contract. I told him to send the paperwork but never received it. Meanwhile, the auto payments continued. I tried several times to reach them to no avail. So, finally, I told my bank to stop the autopay. Today, ClinicSource sent an email saying that I owe them for several months of service and threatening me with collection action. I responded to that email by simply saying, "See you in court." To which they wrote back asking for my attorney's contact info! What kind of business operates this way? Are any of the positive online reviews real? Based on my experience with them, I have no doubt that ClinicSource is nothing but a scam.
Tarra
GBWorking with ClinicSource has been the… Working with ClinicSource has been the worst experience I have ever had working with a company. If I could rate this company "0 stars" I would as I do not think this company deserves even 1 star. This company often sends conflicting invoices with discrepant charges, had disabled my account, yet continued to bill, refuses to send me a contract release acknowledgement, although my contract ends this month, and has horrible customer service. I am not sure who is writing these favorable reviews but take a look at the BBB website as the company has multiple complaints, negative reviews, and reports of continued billing after the contract agreement has ended.