Our clinic went months without getting… Our clinic went months without getting paid because of an errors caused by a Ref. Physician field that the software has open for you to fill out. There are so many ways to screw up the billing because Clinic Source has fields to select in the patient tab, ie. child, parent, spouse, that cause the software to bill the insured and not the dependent, or child. No matter how many times I have called and emailed them they tell me it's not their software when I have empirically proven and duplicated the problems over and over again.

Super disappointed in this service Super disappointed in this service. Sales team assured me it was an easy set up process with lots of training and would make my job less about paperwork and more about my clients. Unfortunately, I was never able to utilize this due to such a headache of setting it up. After 3 weeks the system was still not usable with comments back from support stating things like "maybe just try to reset your password". I even had a trainer state to me at the two week mark "this isn't even set up for you correctly, it is not usable yet, we can't get all of the training in today, I will email and get them to address this right now". That trainer attempted to help me, it seems he is not responding now? The lack of support and continuing to not be useable forced me to go elsewhere in order to fulfil my needs of documenting for my clients, the next service I tried I was able to have up and running in 1 day with little difficulty. After weeks and several tries to have these issues looked at, I was informed that they "did not do anything wrong although the telehealth was found to be faulty, which weeks later is "now fixed". They are now stating that I am required to pay near $800 as a way of canceling a service that I was never able to get running and was not offered adequate support to clear up bugs. Buyer beware! Do not sign a contract without first seeing and utilizing the product first. The sales team will share with you the ease of the product, which does look amazing at first glance, BUT will not be upfront with the challenges of even getting the product to a place that is usable!

inconsistent I find that the reliability is inconsistent. I will have patients disappear or reappear without my doing. It is easy to use and havingv the ability to track and produce documentation from anywhere is very helpful.

The Good & Bad They provide a great quality product, clean appearance and functionality. Courteous staff and Julio is always willing to help and assist with any concerns or errors. The only issue I would say I have is the frequent increase in price. There was an increase done in 2018 and now another one is being issued 2019. I think that the current members should be grandfathered into the rates. But the option to add additional features, but not forced into an increased price.

Stephen Balducci is the best Stephen Balducci has gone above and beyond to help me as the owner of a small private Speech Therapy practice. For the last several years, Stephen has taken the time to educate and train me on every aspect of ClinicSource usage including billing and documentation. I can tell how much he cares about helping professionals like myself and can't thank him enough! -Laren (small business owner)