This company has been overcharging me… This company has been overcharging me for licenses that we do not use for nearly a year. I have been put through the ringer trying to get my refund. All they do is continually pass me off to someone else. I’ve even had a person confirm that we were being overcharged and then when brought back up to her, she denies it. My invoices don’t lie.

Overall great! Relatively inexpensive. Excellent templates for evaluations/ SOAP notes. Very quick responses. Polite and patience staff! The only thing that was slightly annoying was saying that ticket would be closed when I wrote on a Friday and was unable to respond during the weekend. I quickly realized that as long as I responded within 72 hours (which was stated in the email telling me they were closing the ticket) it would not close me out and just continued with the same person. When unable to explain the process, we were able to coordinate to meet online and resolve the problem.

credit card charges Clinic Source was unclear about the cost to charge a credit card, which was going to add $50/month (plus 3%) to there regular monthly fees. I asked to get out of the contract less than a month in and they refused despite the misinformation.

Clinic source Can be slow to load

Our clinic went months without getting… Our clinic went months without getting paid because of an errors caused by a Ref. Physician field that the software has open for you to fill out. There are so many ways to screw up the billing because Clinic Source has fields to select in the patient tab, ie. child, parent, spouse, that cause the software to bill the insured and not the dependent, or child. No matter how many times I have called and emailed them they tell me it's not their software when I have empirically proven and duplicated the problems over and over again.