This company is a joke! I don't know who is rating them 4 and 5 stars because there is a recurring theme here! Advertising VIP support is a joke! My Account Manager “Elliot” did not offer any support at all. Is this a scam? I can never get anyone on the phone or “24-hour” web support. SMH. I requested and still waiting on an auth code to transfer a year later. Unacceptable!

I have tried to transfer my website to… I have tried to transfer my website to another platform due to poor services. I have consistently asked for the EPP and no one is ready to give it to me. This has lingered for well over 8 months. They have a very poor customer relationship. Sadly, even with their poor services, they send threatening mails.

This is a great web hosting site for… This is a great web hosting site for web hosting. I am enjoying what service I have now.

Non-patronising jargon-free replies I've been through a number of hosting providers over the years... and HostGrid win hands down. Lightening fast replies, great prices and with me being "less than an expert"... it's so refreshing to have explanations in non-patronising jargon-free language. ( much appreciated Reece ) I couldn't recommend this company high enough. Thanks so much HostGrid

My account was renewed early without warning My account was renewed without any type of email warning a month before it would have expired. I in fact had not used the account recently and was trying to cancel the account but was unable to access or get help to support. When I finally was able to get into the account I contacted support to get a refund and even after giving them the information directly from their portal they were denying that they could verify the account and kept trying to upsell me services. I was promised a refund in 5 to 7 days I will see if that happens.