This company is a joke! I don't know who is rating them 4 and 5 stars because there is a recurring theme here! Advertising VIP support is a joke! My Account Manager “Elliot” did not offer any support at all. Is this a scam? I can never get anyone on the phone or “24-hour” web support. SMH. I requested and still waiting on an auth code to transfer a year later. Unacceptable!

I was confused about setting up my URL… I was confused about setting up my URL email. But I received help from Steph Hasrat they were a big help. Thanx Host Grid

Worse company ever!!! Worse company ever!!! Our startup company is with Host Grid and we’ve had nothing but problems with the email they provide. They sent us a webmail url and it worked up until today. Now no email or anyone to help resolve the issues. I want to cancel my service with them but need my email meesages 😡

My account was renewed early without warning My account was renewed without any type of email warning a month before it would have expired. I in fact had not used the account recently and was trying to cancel the account but was unable to access or get help to support. When I finally was able to get into the account I contacted support to get a refund and even after giving them the information directly from their portal they were denying that they could verify the account and kept trying to upsell me services. I was promised a refund in 5 to 7 days I will see if that happens.

No Phone phone support No Phone phone support. If you want to transfer you're domain to a different company good luck. The lock you're Domain that you paid for and refuse to unlock it.