14 days to refund a hold charge?! Outrageous They take a charge over your card and then if the ride doesn't happen take up to 14 days to refund, for doing absolutely NOTHING! Even Uber doesn't do something so outrageous and unjustified. Has to be illegal, but not sure who to report it to.

Plagued by email spam from Bolt I downloaded the Bolt app last June to book a taxi on holiday. The price waa high and I found a bus instead. But I'm still plagued with advertising emails from Bolt. I've unsubscribed many times but to no avail. Its really annoying .

No one can tell me at BOLT why No one can tell me at BOLT why, for the first time, I was charged a 'SERVICE PASSENGER FEE" on a ride. The folk on the help desk seem confused too. Some of the conversation thread was even erased by BOLT. Could it possibly be a way to put up the price without saying that is what is happening? Or am I being unfair?

Shocking customer service Shocking customer service. This company allows their customers to fraudulently use other peoples bank details to make payment and refuses to investigate.

Food not delivered Never pay with card to BoltFood, because you have no garantee for delivery and no right to get refund if food is not delivered.