Not serious Not serious. I used their website email to contact them (aug 22) about a serious copyright infringement. A website has stolen my posts and is blatantly profiting off of them with display ads. Meanwhile Linode is hosting them and has blatantly ignored my emails. I sent them all the information. Every day they are profiting more and Linode is just radio silence and has done nothing. Where are the ethical concerns? Follow up sent 2 weeks later absolutely nothing. I have never seen anything like this. *Update: I have re-sent according to information provided below. It's a shame you never followed up earlier a month ago and users now have to resort to adding a public review to request assistance. I look forward to seeing how serious you are dealing with the copyright complaint.

Where is customer support? We have a load balancer that equally distributes tasks across 7 servers, suddenly 1 of those servers is taking 100% CPU while the rest are taking 30% for the same load. This has negatively impacted performance. I opened a ticket more than 16 hours ago, no reply yet... Edit: Is the ticketing system broken? - When did the process change from creating a ticket to needing to call?

Utter rip off - DO NOT USE Utter rip off. Worse than AWS if that is possible. Suddenly I get charged $50 FOR NOTHING.

4 year old hardware The support is great, but there are too many maintenance issues, every other month there is maintenance that requires powering off our servers. Every time there is maintenance they move us from Intel Gold which works OK to a 4 year old AMD CPU which cripples our app performance. It's very frustrating, they really need to update their hardware.

they are gatekeeping their all services they are gatekeeping their all services you can waste time on filling all forms in register step, but you will be instantly rejected for no reason