My account was blocked yesterday for no reason I don't understand, I was running my website and suddenly I couldn't update it because the cloudcone server was suddenly stopped.

I tried twice to set up an account I tried twice to set up an account. I am new to this sort pay as you go hosting and had questions before starting about possible free account for one week to try. This was ignored. My requests for information before getting started and how much it would cost were also ignored. I was just told give us your money. Poor technical sales staff. I would avoid at all costs. I am sure they will have something to say but they lost a customer who tried twice to engage with them. Fail.

A review of cloudcone I know this VPS provider through a famous VPS test website 91yun and I set up VPS here mostly because they are providing a free credit of 5 dollars then . I used the VPS for private proxy So I chose the least resources and deploy an VPS The most amazing feature which draw my interest is that they calculate bill by hour just like vultr and it's data center is qoudcone which I am not familiar . However , it provide a high quality connection from China mainland to Los Angeles which is almost the same of QN data center The only thing I think need to improve is that it's uplink port is only 100 Mbps I will be very glad if it promotes to Gbps port or even 10 Gbps uplink port.

Worsening Service day by day Have been a loyal customer for 3+ years and the level of their service gets worse day by day. Have had an open ticket with the for 7 days. They were not able to identify that the server bandwidth is consumed (for 3 days) although I told them it is consumed and I need to purchase additional bandwidth. Days after they noticed that, no one has replied to me to add the additional bandwidth (paid). My server is down for 8 days already.

They removed our production VPS because… They removed our production VPS because the credits balance was too low. I did not receive any notices in my mailbox or anywhere else. All I found was their newsletters. I was paying for snapshots in case anything would happen to the VPS and the data. Though this snapshot also got deleted. After that I tried to refund the remaining credits still on the account but this was also not possible. Lost lots of time and money on this. Do Not Use.