I tried twice to set up an account I tried twice to set up an account. I am new to this sort pay as you go hosting and had questions before starting about possible free account for one week to try. This was ignored. My requests for information before getting started and how much it would cost were also ignored. I was just told give us your money. Poor technical sales staff. I would avoid at all costs. I am sure they will have something to say but they lost a customer who tried twice to engage with them. Fail.

2 years review Overall satisfied with the service. Pros: 1. Modest price 2. UI looks good. 3. Network is much improved after maintenance in 2020 December. Cons: 1. It may take days to resolve a request for IP-switching 2. Occasionally service down or network congestion

Wouldn't touch with a 10 foot pole They are straight garbage i am waiting 19 days on a refund and cant get support to message me im about to call debt card company to resolve this this is out of hand i keep getting wait 7 days its been 19 what's your excuse now? If your looking for something good try racknerds 10x better then this junk

Was amazing, but now the service standard is reducing I have been using CloudCone since it launched. Initially, the service was top notch and I was absolutely pleased with the service. But for the last two months, I have been facing issues with their support. They take ages to reply, especially two weeks ago, the backups weren't taking place and I had no reply for over 5 days and had to inform them that I am moving out of CloudCone and if they would be able to fix it at least then and well, then they fixed it.

This is my third time reaching out This is my third time reaching out, and each response has left me speechless. In the previous comment, you replied that my account has no issues, but it clearly shows that I cannot log in. You also asked me to submit a ticket, but how can I do that if I can't access my account? Since March 1st, I have been sending emails to their official mailbox every day, and they only replied to me on March 6th, but the problem has not been resolved until now. My whole week has been wasted. As a consumer who pays regularly every month, I am extremely disappointed and angry with the repeated banning of my account and this kind of delaying and neglectful treatment.