Worsening Service day by day Have been a loyal customer for 3+ years and the level of their service gets worse day by day. Have had an open ticket with the for 7 days. They were not able to identify that the server bandwidth is consumed (for 3 days) although I told them it is consumed and I need to purchase additional bandwidth. Days after they noticed that, no one has replied to me to add the additional bandwidth (paid). My server is down for 8 days already.

They removed our production VPS because… They removed our production VPS because the credits balance was too low. I did not receive any notices in my mailbox or anywhere else. All I found was their newsletters. I was paying for snapshots in case anything would happen to the VPS and the data. Though this snapshot also got deleted. After that I tried to refund the remaining credits still on the account but this was also not possible. Lost lots of time and money on this. Do Not Use.

Non existence support Nonexistent support: it's as if someone created an application and abandoned it on autopilot. Or perhaps someone developed this application but doesn't have time to manage their passion project. Cloudcone is just like that: VPS servers on shared resources with absolutely no support. Good luck.

Great service. I have been using the email hosting service for about a month now, some email reached the spam folder of a recipient, but that is not necessarily the fault of the service provider. I really like the user interface they have, they use SOGo as a webmail client, and the interface is also nice and it is a functional client. The price is quite affordable. I do not have any record of having lost an email. It is an excellent service.

2 years review Overall satisfied with the service. Pros: 1. Modest price 2. UI looks good. 3. Network is much improved after maintenance in 2020 December. Cons: 1. It may take days to resolve a request for IP-switching 2. Occasionally service down or network congestion