Good Product Good Product, Perfomed as promised. My home internet speed is about 80mbps and for roughtly 34,000 photos and 3,500 videos It took me about 3 full days of Storage transfer from 2 phones to WD HDD drive. Once this was done it took about 2 days to analyse the photos into the application and then another 1-2 days for entire backup into my Toshiba drive. It's only one time effort for large data for the first time when you connect. Once the legacy information has been transfered, it a cakewalk for everyday use. My wife and I have checked it for about two weeks now and it's performing as promised in the ad. Please remember one thing is that when you buy the HDD from outisde ensure you buy the basic hard dirve (Unencrypted one) otherwise monument will not recognise the same. I bought the Toshiba Basic Canvio 4TB (unenrypted ) for the same reason and not the Toshiba Advanced Canvio (encrypted HDD)

App no longer works and no customer service This worked great for me for the last 3 or 4 years. Now its suddenly stopped working properly. A good chunk of my photos don’t appear in the app (thankfully they are not deleted from my device). Contacted customer support several times over the past 4 months and nothing. Pretty much no social media (apart from twitter which no one looks at) and no other way to contact or review them. Disappointing.

Very bad service Very bad service. No response from support team over the last 2 months. Really bad. Not recommended for purchase of any of the products of monument.

Works great! I'm reviewing as a long time user of this device. I used to maintain 5 different USB drives -some of them are back of another backup; now I have the peace of mind that all my photos are centralized and properly organized. With the extra redundancy option, Monument creates an additional back up for me. My wife also uses the device and we can share albums and photos with each other. The team behind is responsive and helps me with the questions. Highly recommended for people looking for a long term photo backup solution.

Initially good but support doesnt exist The product is greatat first, however when there is a problem there is zero support, I can no longer run the app on android dont no why but the support just ignores my support messages, Please avoid this product as its very flakey