Begging you NOT to use this company Begging you not to use this company. The work is not good no matter what samples they give you. I saw wonderful samples. My illustrator just needed VOX to fill in coloring and details from her sketches. She provided them with all the color swatches to use, detailed notes, and they literally did nothing to help. They catch you up in the "unlimited revisions" part. They have unlimited revisions, but do not ever fix the comments or notes. Thus, my illustrator literally spent more time asking them to change...THE SAME changes time and time again. She ended up just finishing a couple of books herself. Unfortunately, I paid for 10 books. They completed 0 books. She was not picky in her comments. They are making huge mistakes like changing obvious colors from page to page, missing limbs, etc. I'm an amateur and saw the blatant mistakes. But the worst part is asking for those simple changes and they were not done from asking over and over again. They literally send the same pages over for feedback again and again. When calling...either they beg for more time to re-do, they ask to switch project managers, and then they simply avoid you. I saved my money to do my books. I wish my projects were finished. Sad really that they take from people who are not rich, but trying to create something. Negative stars!!! Even a zero star rating is too good for this company.

DO NOT USE THIS COMPANY!!! DO NOT USE THIS COMPANY!!! I used Vox Illustration back in 2020 to do my children's book as they came highly recommended by a friend who had a good experience. They were doing so well with my book that I hired them to do another book. The deal included illustrations, formatting & creating a book file for both eBook & print. The first book got done in about a year and a half, and we began creating the second book around May 2020. I STILL DO NOT HAVE THE SECOND BOOK!! I only have the illustrations Thank God so I'm able to take this to another designer but I'll have to pay out of my pocket! The project manager has changed numerous times. I think the persons answering the phones are worthless with false promises & give you the runaround on messages and emails. I had a sliver of hope that something might've gotten done as my most recent PM made a slight effort but nothing has been done AT ALL to complete this project. I honestly don't think whoever took this company over in the past year or so KNOWS ANYTHING WHEN IT COMES TO CREATING A FILE. The most recent file I received looked like someone in elementary school was learning how to do this, and someone from elementary school could probably do a better job because it was that bad. DO NOT USE THIS COMPANY! The only thing I can say is DO NOT! It's a waste of your money. I was hoping to sue for Breech of Contract because that's what they've done. It's VERY DISAPPOINTING to see my hard earned money & time invested wasted on this company. WHAT A JOKE!

Who is Ben Rogers Who is Ben Rogers? I'm not sure if her is a true person or part of the company. I've been asking for a refund for a while now. No response. Just promises to call. The promises are unreasonable. I would ask for a finish date, they would say 4 days for one page. I would give them 5, on day 6 I would call and there would be an excuse. It was a huge mistake to use this company.

DO NOT SPEND YOUR MONEY! DO NOT SPEND YOUR MONEY! I am also, like others trying to receive a refund for my payment. I have been trying to gain my refund since December. Ben Rogers is no longer at the company...some woman who uses Ben Roger's email is with the company. We did a multibook deal to try and get the best price as well as typesetting. I have been trying to work with the company for over a year. I saved up money for over years to try and put together my series of children's books. I have an illustrator who is going in with me for a portion of the proceeds after sale. She was moving slowly and asked for help with the fills and details. We called and made a deal with VOX stating that they could do 1 book a month. My illustrator would sketch, they would do the fills and typeset. My illustrator even made color pallets for each sketch. She gave very specific details as to how to do each drawing. Four months later, she finished just 4 pages of one book. We figured that maybe they needed to get with the revisions process because they say that they will make unlimited revisions and if the customer asks for more and more revisions, then it will take them longer. My illustrator is very detailed, thorough, and places very detailed notes as to what needed to be exchanged. We also work with our illustrator in our other business and she does GREAT work, but would have easily updated any small mistakes. Which she did. The next book, she tried to be even more detailed. They specifically did not follow any of her instructions. They literally took her samples, copied and pasted her sample work into the drawing WITHOUT drawing anything. Again, her notes super detailed for revisions. They would send the work back without doing any of the revisions. We sat together as a team and reviewed all of the illustrators work. The work was so subpar...it was very obvious on the mistakes. It was obvious how the artists simply copy and pasted the sample pictures she had. We had an artist prior to our illustrator who simply charged to take the photos, copy and paste for $50 per book. This was way more money being paid...years of savings. In December, I called and was transferred to the "new Ben". She and I got into it because she asked to please give them another try and it was a fail. They couldn't meet deadlines. I told them that it was Christmas and I would have loved to have had something ready for Christmas and I missed an opportunity. I asked to speak to a manager so I could ask for a refund. She sent me "Mike". He has called, made deadlines, asked for more time, set times for reviews, give us one more chance, avoided calls since January. They have turned in one page...and STILL did the drawing the same way. They didn't make any revisions from what they had before. Again, I am not a rich woman...I just wanted to do something nice for children. DO NOT GIVE ONE DIME TO THIS COMPANY. In the past couple of weeks, I've asked for just a call. Excuses and call avoidance. My father passed away last month. I would have loved to have showed him more than 1 book. We were supposed to have at least a set of books by now. Unfortunately, I have nothing. The company is a scam and I will spend my time going on each website and BBB to complain about this company. I'm sure the positive reviews are simply them, posting creating fake emails and posting positive emails for themselves. Shame on you doing this to people who are spending their hard earned money on your service. You always ask for a service number: (#45577098) Refund my money now!!!

Horrible experience Horrible experience. I paid in advance for my project. It’s been two years and the project is still not done. It was sent to print without revisions. No one can seem to get on the same page of how to handle this internally. Company stated I couldn’t receive a refund even though I have yet to receive a finished product. At this point, I just want a refund.