I really enjoyed using PeopleKeep to… I really enjoyed using PeopleKeep to get my reimbursement filing done. The process is very simple and straightforward, and the online chat room is always available to answer my questions in a timely manner.

The top rated reviews are from 2 and 3 years ago. BEWARE If you look, there is only one recent review, and that review rates PeopleKeep as terrible. That is also my experience. Customer service--there really isn't any. There is absolutely no way to talk to anyone! The "chat" is NOT LIVE. You key in your question and then wait days to receive an email response. OR there is no response at all. Arrgh. PeopleKeep was recommended to me as it is less costly than "the other company." Do your employees a favor and spend the dollars to get a company that delivers the service.

There is an error on the tax reports… There is an error on the tax reports that we did not receive from them until after the deadline. The soonest we can get a meeting to correct this is a month after we reported it. Half of our employees will have to file an extension because of them.

PeopleKeep was very good. Not any more PeopleKeep was very good. I used them for one of my companies for two years with no problems. When I went to sign up my second company recently, the prices had tripled. I was in a hurry and didn't really notice. What I did notice, was when they charged my card a second (unauthorized) time the next day. After speaking with them, all they have to say is that they 'recalculated' and decided that I owed them more. I will have to look for alternatives now.

There is ZERO customer service There is ZERO customer service, you can't get a person on the phone and the 'schedule a call' is not available for more than 3 business days. I'm currently looking for another provider unless they can fix this issue. It seems other have been having this same experience.