Yeosh Bendayan
GBShady cancellation policy They were good to work with at first - and then they switched from a downloaded software to a web portal and it SUUUUUUCKS. Then when you try to cancel they hit you with a 90-day cancellation?! They keep charging my credit card even though the 90 days have expired. They are burning every bridge with this cancellation deal. I would have given them a decent recommendation before but not now. I won't be working with them ever again.
Andrew Robertson
AUDo not respond to enquiries I head up marketing for a large automotive retail group in Australia. After numerous attempts to contact LivePerson through their website for a demo on some of their conversational AI products, I have given up. I wouldn't trust a company with my customers when they can't take care of their own. It seems despite their so-called andvances using AI in customer management, they can't get the basics right. Avoid.
Ian Hajyzamanali
GBAbsolutely appalling company to deal… Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
Csongor Botos
GBhorrible experience horrible experience. difficult to use. it logs you out. just awful
Rajiv
THAppalling customer service Appalling customer service. We discontinued their service and cancelled last year, yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.