TJB
GBTerrible service Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.
Jim
GBSneak Auto Renew Subscription We stopped using their product and it had an auto renew which they never once mentioned. Never once contacted us until they sent us an invoice and demanded payment.
chad
GBBilling Scam Hi, We been using Liveperson for close to 5 years. Somewhere in that time frame they switched us to an annual contract rather than monthly. We are stuck paying $95 a month for product they are now advertising as $35 a month. We requested to cancel our service and they claim they have 90 day cancellation policy and are charging us for 3 more months. We have requested numerous times for documentation proving we signed any agreement or were ever informed of our contract changing from monthly to yearly. We wanted proof of their user agreement claiming the 90 days. After 2 months they have failed to provide any evidence nor have they even responded. Avoid their overpriced products at all cost.
Yeosh Bendayan
GBShady cancellation policy They were good to work with at first - and then they switched from a downloaded software to a web portal and it SUUUUUUCKS. Then when you try to cancel they hit you with a 90-day cancellation?! They keep charging my credit card even though the 90 days have expired. They are burning every bridge with this cancellation deal. I would have given them a decent recommendation before but not now. I won't be working with them ever again.
Rajiv
THAppalling customer service Appalling customer service. We discontinued their service and cancelled last year, yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.