PX Primary
GBBad leadership dragging this company down The primary issue with this company rests with the Leadership teams. They have great individual contributors who often work hard to support customers only to be hampered by terrible leadership. With multiple executives turning over in short order and a terrible product roadmap that changes every quarter resulting in failed promises... It's easy to see why they are struggling financially.
TAtnon
GBTERRIBLE Live person quotes success stories on their website, but none of them are from end users. The process is painful to users, and yet they claim to be the best. What's most disappointing is their own support processes. They are after all a supplier that is meant to improve customer engagement.
Jim
GBSneak Auto Renew Subscription We stopped using their product and it had an auto renew which they never once mentioned. Never once contacted us until they sent us an invoice and demanded payment.
Matthew Parker
GBDo not even think using them I started using them for a day as I realised how complicated product it was and I made the biggest mistake. As a developer myself I would expect something easy to plugin and play but this is far from it. They also keep sending invoices although I officially emailed them about I don't want to use their product on the first day of using it.
Andrew Robertson
AUDo not respond to enquiries I head up marketing for a large automotive retail group in Australia. After numerous attempts to contact LivePerson through their website for a demo on some of their conversational AI products, I have given up. I wouldn't trust a company with my customers when they can't take care of their own. It seems despite their so-called andvances using AI in customer management, they can't get the basics right. Avoid.