A month with no service. Truly terrible customer service Ticket #23410047 reported on the 4th of march - a month ago. I am unable to upgrade and use my dropbox account. Seriously interfering with my business. Unable to deliver client work. Still no solution despite many messages clearly outlining what the issue is with screenshots and explanations. All I ever get told is that "it's with the engineering team" If more crucial systems were dropbox based this would be catastrophic.

Try Another Solution Dropbox Sucks Try another online storage solution. Dropbox will hold your files hostage, and now I can't download anything. Here's the kicker: I can't update my credit card information in Chrome OR Safari to keep the account active. What a joke! The iFrame in the credit card portal does not work in either browser. Do yourself a favor and skip DB for a more robust, ethical solution. I'm fed up. The next time someone asks to share something with me its Google Drive only or they can send it physically.

Dropbox scams loyal customers Dropbox is a good product, but their sales tactics are so scammy. They don't take care of their current customers. Plans on the main page are cheaper than what they offer their older customers. To get the cheaper plans, they make you fill out a form which leads to a sales call. The sales call was canceled. SO now for me to get the plan that I want, I have to wait until my billing period ends, cancel, and then sign up again. This is what happens when you let companies such as Dropbox have a captive audience. They wine and dine you at the beginning and then abuse you in the relationship later on.

overall ok they could work on the pricing a bit and stop spamming that they seem to have better price... its not a better price i got a good deal as i am a long time user so let me just be with my subscription

Scam of a company. WORST CUSTOMER SERVICE EVER!!!!!!!GO ELSEWHERE This company is quite possibly a scam so please be cautious. They sell you on something, it never works, customer support responds to NOTHING!! I had to put in a dispute with my credit card and leave a complain with the BBB. STAY AWAY. They will open a ticket for a specialist to resolve your issue and you will never hear from them again. The worst part is... I literally just needed to upgrade my account to business plus. There was an error message each time with a message to call support. Each time I did they gave me instructions how to do what I already tried) and then told me a specialist would be in touch to upgrade my account. Weeks went by without any contact or reply from any specialist. Now it won't let me cancel either. I can't use the current plan I'm on, I can't pay to upgrade (I literally have tried to throw money at this company to just upgrade me), and now I can't cancel. I am in support/account purgatory. The sales people make it sound great, but the whole platform is nothing but bugs and support bots who don't help. They promise someone will follow up to resolve the issue, but never do.