Dropbox has the worst customer service… Dropbox has the worst customer service I have ever experienced. I need to troubleshoot a storage issue and cannot get ahold of them. I finally got through to an online chat with Mark Alain and he was horrible. He literally ended the chat on me after I explained I tried his recommendations and they did not work -- I was extremely polite and professional and am seriously in shock. I also cannot seem to get past the chatbot to talk to a real person now -- I have tried every route and there is no way to contact them.

I really appreciate Dropbox having had a headache with OneDrive I really appreciate Dropbox having just used OneDrive for a couple of weeks which was a disaster. I'd used free Dropbox for a few years without issues and was running out of space so moved all my files to my 1TB OneDrive but had lots of problems, so have upgraded to a paid Dropbox account and moved my files to that. My only issue with Dropbox is it's really confusing to cancel your paid plan, hence 4 stars not 5.

Scam of a company. WORST CUSTOMER SERVICE EVER!!!!!!!GO ELSEWHERE This company is quite possibly a scam so please be cautious. They sell you on something, it never works, customer support responds to NOTHING!! I had to put in a dispute with my credit card and leave a complain with the BBB. STAY AWAY. They will open a ticket for a specialist to resolve your issue and you will never hear from them again. The worst part is... I literally just needed to upgrade my account to business plus. There was an error message each time with a message to call support. Each time I did they gave me instructions how to do what I already tried) and then told me a specialist would be in touch to upgrade my account. Weeks went by without any contact or reply from any specialist. Now it won't let me cancel either. I can't use the current plan I'm on, I can't pay to upgrade (I literally have tried to throw money at this company to just upgrade me), and now I can't cancel. I am in support/account purgatory. The sales people make it sound great, but the whole platform is nothing but bugs and support bots who don't help. They promise someone will follow up to resolve the issue, but never do.

HORRIBLE CUSTOMER SERVICE After recently purchasing a company I was unaware we were using this program. When it came time to renew, I was charged $3,500 to my card. I didn't know we had this program, let alone that it was renewal time, so the charge was a complete shock. There were 13 licenses on the account from the previous owner. Eleven of those employees were no longer with the company, and two of the the eleven are deceased (one three years ago and the other one year ago). When I called to rectify this (the renewal was April, I called in April), I explained our situation and they would do absolutely nothing about it. I have 6 employees that will use this program and now I have to pay for 13 licenses for an entire year. As a business owner, I would NEVER do this to one of my customers. While nice, the customer service is horrible. And now that I have gotten rid of those licenses for our next renewal (that I paid for) I have no access to them. So I am essentially paying for 13 licenses and I only have access to six. Highway ROBBERY!

Dropbox is the most annoying service I… Dropbox is the most annoying service I have ever mistakenly used. Signing up through Google took just a few moments, but upon first access, the interface was constantly overlaid with pop-ups and queries. I immediately decided to delete my account, but it's not possible without a password. It offered to set a password via the sent email, but that never arrived... I hope these terrible services go bankrupt soon; such an approach benefits no one, and it's on the level of scammers who can't make money other than by annoying people. this service is pain in my ass, i cant even contact suport i cant apply for my GDPR law, and there is stupid chatbt constantly reply with annoying questions