I have used Dropbox for my personal… I have used Dropbox for my personal files and data for many years and despite being a loyal customer I am paying more than their new customers and have had poor experience with their customer service. I will now be taking my custom to another cloud service.

Dropbox has the worst customer service… Dropbox has the worst customer service I have ever experienced. I need to troubleshoot a storage issue and cannot get ahold of them. I finally got through to an online chat with Mark Alain and he was horrible. He literally ended the chat on me after I explained I tried his recommendations and they did not work -- I was extremely polite and professional and am seriously in shock. I also cannot seem to get past the chatbot to talk to a real person now -- I have tried every route and there is no way to contact them.

Price Gougers Dropbox bought out Boxcryptor a few years ago so we could no longer encrypt our data, sat on the tech for a while, and just Friday sent out an email that they have now put the encryption behind a MASSIVE paywall. Absolute scumbags.

Product never worked Product never worked. Never was able to download anything to it. Thought I signed up for a free service and then was billed and had paid $119.98 for nothing. Tried to disbute the payment but paypal made me pay it. I am a senior citzen on social security don't need to give away money. What a rip off.

Dropbox scams loyal customers Dropbox is a good product, but their sales tactics are so scammy. They don't take care of their current customers. Plans on the main page are cheaper than what they offer their older customers. To get the cheaper plans, they make you fill out a form which leads to a sales call. The sales call was canceled. SO now for me to get the plan that I want, I have to wait until my billing period ends, cancel, and then sign up again. This is what happens when you let companies such as Dropbox have a captive audience. They wine and dine you at the beginning and then abuse you in the relationship later on.