A month with no service. Truly terrible customer service Ticket #23410047 reported on the 4th of march - a month ago. I am unable to upgrade and use my dropbox account. Seriously interfering with my business. Unable to deliver client work. Still no solution despite many messages clearly outlining what the issue is with screenshots and explanations. All I ever get told is that "it's with the engineering team" If more crucial systems were dropbox based this would be catastrophic.

Dropbox has the worst customer service… Dropbox has the worst customer service I have ever experienced. I need to troubleshoot a storage issue and cannot get ahold of them. I finally got through to an online chat with Mark Alain and he was horrible. He literally ended the chat on me after I explained I tried his recommendations and they did not work -- I was extremely polite and professional and am seriously in shock. I also cannot seem to get past the chatbot to talk to a real person now -- I have tried every route and there is no way to contact them.

Dropbox is the most annoying service I… Dropbox is the most annoying service I have ever mistakenly used. Signing up through Google took just a few moments, but upon first access, the interface was constantly overlaid with pop-ups and queries. I immediately decided to delete my account, but it's not possible without a password. It offered to set a password via the sent email, but that never arrived... I hope these terrible services go bankrupt soon; such an approach benefits no one, and it's on the level of scammers who can't make money other than by annoying people. this service is pain in my ass, i cant even contact suport i cant apply for my GDPR law, and there is stupid chatbt constantly reply with annoying questions

I have used Dropbox for my personal… I have used Dropbox for my personal files and data for many years and despite being a loyal customer I am paying more than their new customers and have had poor experience with their customer service. I will now be taking my custom to another cloud service.

Useless customer service after being hacked Had an email to say I had logged on from another device that I didn't recognise. I removed the device and changed my password. Tried to add 2 step authentication but that wouldn't work. Contacted dropbox who have been useless. Still waiting for them to look into 2 step authentication and asked them several times if the other device had accessed my files. They just ignore the question . 48 hours later still waiting for answers