Scam of a company. WORST CUSTOMER SERVICE EVER!!!!!!!GO ELSEWHERE This company is quite possibly a scam so please be cautious. They sell you on something, it never works, customer support responds to NOTHING!! I had to put in a dispute with my credit card and leave a complain with the BBB. STAY AWAY. They will open a ticket for a specialist to resolve your issue and you will never hear from them again. The worst part is... I literally just needed to upgrade my account to business plus. There was an error message each time with a message to call support. Each time I did they gave me instructions how to do what I already tried) and then told me a specialist would be in touch to upgrade my account. Weeks went by without any contact or reply from any specialist. Now it won't let me cancel either. I can't use the current plan I'm on, I can't pay to upgrade (I literally have tried to throw money at this company to just upgrade me), and now I can't cancel. I am in support/account purgatory. The sales people make it sound great, but the whole platform is nothing but bugs and support bots who don't help. They promise someone will follow up to resolve the issue, but never do.

Your Data Is Not Safe Here! Dropbox is absolutely disappointing! A colleague has been paying for a premium upgrade for years and had personal files such as children's photos and videos stored there. When he shared a VR mod with me, it was mistakenly flagged as a virus by Dropbox. The result? His entire data is lost forever, his account has been deleted, and he doesn't even get one-time access to the data he paid to secure. Disgusting! Your data is not safe here.

NO HELP not syncing between devices. Absolutely will not work. After complaining, someone got back and while I was typing in info another e came in saying "Issue was solved". Not hardly. I'm done paying them for this garbage.

Be very careful when using this… Be very careful when using this service. They will charge you first and you will never get your documents. They will open a ticket for you and will not respond or refund your money. I’ve sent 5 requests for refund and they have ignored every single one.

Useless customer service after being hacked Had an email to say I had logged on from another device that I didn't recognise. I removed the device and changed my password. Tried to add 2 step authentication but that wouldn't work. Contacted dropbox who have been useless. Still waiting for them to look into 2 step authentication and asked them several times if the other device had accessed my files. They just ignore the question . 48 hours later still waiting for answers