HORRIBLE CUSTOMER SERVICE After recently purchasing a company I was unaware we were using this program. When it came time to renew, I was charged $3,500 to my card. I didn't know we had this program, let alone that it was renewal time, so the charge was a complete shock. There were 13 licenses on the account from the previous owner. Eleven of those employees were no longer with the company, and two of the the eleven are deceased (one three years ago and the other one year ago). When I called to rectify this (the renewal was April, I called in April), I explained our situation and they would do absolutely nothing about it. I have 6 employees that will use this program and now I have to pay for 13 licenses for an entire year. As a business owner, I would NEVER do this to one of my customers. While nice, the customer service is horrible. And now that I have gotten rid of those licenses for our next renewal (that I paid for) I have no access to them. So I am essentially paying for 13 licenses and I only have access to six. Highway ROBBERY!

Your Data Is Not Safe Here! Dropbox is absolutely disappointing! A colleague has been paying for a premium upgrade for years and had personal files such as children's photos and videos stored there. When he shared a VR mod with me, it was mistakenly flagged as a virus by Dropbox. The result? His entire data is lost forever, his account has been deleted, and he doesn't even get one-time access to the data he paid to secure. Disgusting! Your data is not safe here.

Dropbox has the worst customer service… Dropbox has the worst customer service I have ever experienced. I need to troubleshoot a storage issue and cannot get ahold of them. I finally got through to an online chat with Mark Alain and he was horrible. He literally ended the chat on me after I explained I tried his recommendations and they did not work -- I was extremely polite and professional and am seriously in shock. I also cannot seem to get past the chatbot to talk to a real person now -- I have tried every route and there is no way to contact them.

Don't Use DropBox I've just cancelled my account with them. It appears they want you to pay for the service now, even a basic cost, so have switched to another provider. They can do what they like with my vids and any photos. This part I find cheeky and unprofessional: even if I DELETE vids and photos, it WON'T free up more space at all and, somewhere on their site, they admit this! This I found unbelievable and so annoying.

Dropbox scams loyal customers Dropbox is a good product, but their sales tactics are so scammy. They don't take care of their current customers. Plans on the main page are cheaper than what they offer their older customers. To get the cheaper plans, they make you fill out a form which leads to a sales call. The sales call was canceled. SO now for me to get the plan that I want, I have to wait until my billing period ends, cancel, and then sign up again. This is what happens when you let companies such as Dropbox have a captive audience. They wine and dine you at the beginning and then abuse you in the relationship later on.