Product never worked Product never worked. Never was able to download anything to it. Thought I signed up for a free service and then was billed and had paid $119.98 for nothing. Tried to disbute the payment but paypal made me pay it. I am a senior citzen on social security don't need to give away money. What a rip off.

I have used Dropbox for my personal… I have used Dropbox for my personal files and data for many years and despite being a loyal customer I am paying more than their new customers and have had poor experience with their customer service. I will now be taking my custom to another cloud service.

HORRIBLE CUSTOMER SERVICE After recently purchasing a company I was unaware we were using this program. When it came time to renew, I was charged $3,500 to my card. I didn't know we had this program, let alone that it was renewal time, so the charge was a complete shock. There were 13 licenses on the account from the previous owner. Eleven of those employees were no longer with the company, and two of the the eleven are deceased (one three years ago and the other one year ago). When I called to rectify this (the renewal was April, I called in April), I explained our situation and they would do absolutely nothing about it. I have 6 employees that will use this program and now I have to pay for 13 licenses for an entire year. As a business owner, I would NEVER do this to one of my customers. While nice, the customer service is horrible. And now that I have gotten rid of those licenses for our next renewal (that I paid for) I have no access to them. So I am essentially paying for 13 licenses and I only have access to six. Highway ROBBERY!

Scam of a company. WORST CUSTOMER SERVICE EVER!!!!!!!GO ELSEWHERE This company is quite possibly a scam so please be cautious. They sell you on something, it never works, customer support responds to NOTHING!! I had to put in a dispute with my credit card and leave a complain with the BBB. STAY AWAY. They will open a ticket for a specialist to resolve your issue and you will never hear from them again. The worst part is... I literally just needed to upgrade my account to business plus. There was an error message each time with a message to call support. Each time I did they gave me instructions how to do what I already tried) and then told me a specialist would be in touch to upgrade my account. Weeks went by without any contact or reply from any specialist. Now it won't let me cancel either. I can't use the current plan I'm on, I can't pay to upgrade (I literally have tried to throw money at this company to just upgrade me), and now I can't cancel. I am in support/account purgatory. The sales people make it sound great, but the whole platform is nothing but bugs and support bots who don't help. They promise someone will follow up to resolve the issue, but never do.

A month with no service. Truly terrible customer service Ticket #23410047 reported on the 4th of march - a month ago. I am unable to upgrade and use my dropbox account. Seriously interfering with my business. Unable to deliver client work. Still no solution despite many messages clearly outlining what the issue is with screenshots and explanations. All I ever get told is that "it's with the engineering team" If more crucial systems were dropbox based this would be catastrophic.