Dropbox has the worst customer service… Dropbox has the worst customer service I have ever experienced. I need to troubleshoot a storage issue and cannot get ahold of them. I finally got through to an online chat with Mark Alain and he was horrible. He literally ended the chat on me after I explained I tried his recommendations and they did not work -- I was extremely polite and professional and am seriously in shock. I also cannot seem to get past the chatbot to talk to a real person now -- I have tried every route and there is no way to contact them.

Don't Use DropBox I've just cancelled my account with them. It appears they want you to pay for the service now, even a basic cost, so have switched to another provider. They can do what they like with my vids and any photos. This part I find cheeky and unprofessional: even if I DELETE vids and photos, it WON'T free up more space at all and, somewhere on their site, they admit this! This I found unbelievable and so annoying.

Product never worked Product never worked. Never was able to download anything to it. Thought I signed up for a free service and then was billed and had paid $119.98 for nothing. Tried to disbute the payment but paypal made me pay it. I am a senior citzen on social security don't need to give away money. What a rip off.

Joke of a company, zero customer support Just take the subscription money and have no interest in anything else!! Cheaper options with customer service are available.

A month with no service. Truly terrible customer service Ticket #23410047 reported on the 4th of march - a month ago. I am unable to upgrade and use my dropbox account. Seriously interfering with my business. Unable to deliver client work. Still no solution despite many messages clearly outlining what the issue is with screenshots and explanations. All I ever get told is that "it's with the engineering team" If more crucial systems were dropbox based this would be catastrophic.