Customer Service is INCOMPETENT This review is for Circle.com, the company that exchanges USD for the stablecoin USDC. I cannot recommend this company because staffers like Gaetano are incompetent yet stay employed even though they cannot answer simple questions. Requests for replacement staffers who are more competent go unanswered. If new customer enquiries cannot be properly answered, good luck if there's ever a problem! You'll be Skrilled! (Note the pun.. Skrill is the only company I've seen who is worse than Circle.) Summary: cannot even answer new customer enquiries correctly. If you send your money to them after this warning, it's on you. You've been warned.

Money Held Hostage!! Upon invitation I signed up to use the companies payment processing services. I was told I had a $500 limit. I sent the first $120.00 without issue. The next time I used the service to send $125.00 they took the funds from my account and then refused to deliver to the payee until I met additional requirements. If additional verification was required funds should not have been removed from the account before the requirements where met.

Not sure My experience with Circle was over before it even began. I made it through the signup process with Circle Pay, but once I signed up with Circle Invest, they closed BOTH of my accounts for reasons they cannot or will not disclose. I shall also note I was unable to link any financial funding sources to the account. I will give 2 stars simply because support was communicative and responsive, although overall unhelpful.

Truly awful customer service Truly awful customer service. I opened an business account and they canceled my initial wire transfer because they claimed they cannot support banks that require FFC (for further credit) payment instructions. That info was nowhere in the poor instructions they provide. So they kept the $5 I had wired as part of a $50 fee! Then, I sent another wire from another account and duly added all the information. Chase confirmed the wire was received by Circle's bank and I was able to see that all of the correct info was there. 8 days later, not only have they failed to "find" the wire, but they don't even answer any of my inquiries. I recommend taking your business elsewhere.

Circle.com is a total scam. Circle.com is a total scam. They ask for confidential information that is not required in any business, not even in regulated financial institutions and once they "verify" your profile, they try to charge you additional fees for "helping you to set up your business, unwanted, and then they have a "problem" paying your funds. Which results in a loss for the user but nothing else. Sorry to have fallen for these scammers and lost some USD 1,200 , but as a warning to all others, STAY AWAY FROM THESE SCAMMERS.