I stopped buying from them I am a Dior make up gold member and the only one time I didn’t like a lipstick I bought (it’s beautiful but looks awful on my skin tone ) I contacted them about return process because I couldn’t find any online, they never replied. They do reply other inquiries that they like quick enough. I am not interested in buying from them anymore. There are many brands doing so much better then Dior.

Dior Beauty great to influencers but loyalty members miss out. The Entire DIOR Beauty website /"LOYALTY" program is a horrible mess. They send "influencers" their great Gifts to get us shopping but when Loyal paying customers ( loyal - 20 Years /my first lipstick at age 18 ) there is Always something missing. Never get my Loyalty gifts. The challenge questions Never work, I have made a total of 13 phone calls in 3 years ,average wait is 45 minutes, and they promise the moon and deliver Nothing. Beyond frustrated .

excellent high-end products Dior is always known for its excellent high-end products. All has a premium quality, whether it's clothing, cosmetics, skin care, or fashion accessories. I just love their latest fragrance collection, it's simply outstanding. Really a great service provided by Dior.

Don't even bother calling customer… Don't even bother calling customer service. I waited 30 minutes to speak with someone who acted as if they were planning to quit later that day. Most customer service lines give their people prompts and scripts to guide the conversation. Not Dior, apparently. I was basically pulling teeth from this lady who left tons of dead air on the line and responded to MY suggestions of what we could do next with surly disdain. She said she would file a request and I would receive an email decision. Well, she never did because I never received any email. Truly bizarre...

Highly recommend Very easy to order online. Delivery was quick. It arrived in a Dior gift box with a ribbon and tag. First order with Dior and done because of their continued support of Johnny Depp. Sauvage smells phenomenal. Thank you Dior! Abuse knows no gender and men can be victims too.