Poor quality device but refund given Firstly, I want to say that I did receive my money back. So the company have not tried to con me in anyway. However, the quality of the plasma pens I received were very poor quality neither functioned anything like in the videos. I was sent a replacement after i complained about the first one. But the second had the same issues. Neither device regularly fired making them both impossible to use. I was told i could be sent a third one but that this would be the last one and if it did not work I would not be entitled to a refund. I therefore took a refund as I had no faith that at the third pen would work. I also had concerns about the quality of the training videos which offered contradictory advice (one saying that the needle should touch the skin another saying it shouldn't).

I recently visited the snowskinco.com… I recently visited the snowskinco.com website and must say the overall experience was almsot good. The site seemed to be well organized and easy to navigate. I liked the modern product selection and several helpful resources. Customer service was also quite friendly and could help answer my queries. I have not used snowskinco.com previously so I was not sure what to expect but my experience felt satisfactory. Spme aspects of the website could have been improved but evrything wasn enough to satisfy my needs. Overall, the compny sssmed ok.

good refurbished product and it is not working. I've sent a video to company 10 days ago and still no answer. Update: In response to the complaint, they sent a similar serviceable product. Satisfied with the quality. I do not know how long it will work, but now the procedure has gone well.

Excellent Customer Services Snow Skin Co makes live chat really live around the clock. The operators are professional, friendly and warm hearted. They explain the product in details as much as they can, and leave the session only when customers have no more doubts. 5 Stars for Snow Skin Co's Post Sale Service!

Really happy with the results after 6… Really happy with the results after 6 days. I burnt some sebaceous hyperplasia bumps on my face and they are definately flatter and less ridged. I was pretty conservative in my application due to being a newbie, but I am happy to repeat every three weeks until they disappear completely at the same conservative pace. If I went to a salon they would need to be more aggressive to make the cost worthwhile, so I am happy to have the pen at home and do it my way. I am also pleased to be able to burn these little growths off as the arise in future, when they are small and less noticeable. The ones I've worked on so far I've had for years so they were quite big. I'm feeling really uplifted. 😄