Excellent Customer Services Snow Skin Co makes live chat really live around the clock. The operators are professional, friendly and warm hearted. They explain the product in details as much as they can, and leave the session only when customers have no more doubts. 5 Stars for Snow Skin Co's Post Sale Service!

Happy with results Very pleased with my results. I have sagging skin on my upper eyelids. Used the snow plasma pen on level six with no numbing cream. Pain was tolerable. I already see an improvement and will do another treatment on a higher level in about 8 to 12 weeks depending on my healing.

Poor quality device but refund given Firstly, I want to say that I did receive my money back. So the company have not tried to con me in anyway. However, the quality of the plasma pens I received were very poor quality neither functioned anything like in the videos. I was sent a replacement after i complained about the first one. But the second had the same issues. Neither device regularly fired making them both impossible to use. I was told i could be sent a third one but that this would be the last one and if it did not work I would not be entitled to a refund. I therefore took a refund as I had no faith that at the third pen would work. I also had concerns about the quality of the training videos which offered contradictory advice (one saying that the needle should touch the skin another saying it shouldn't).

good refurbished product and it is not working. I've sent a video to company 10 days ago and still no answer. Update: In response to the complaint, they sent a similar serviceable product. Satisfied with the quality. I do not know how long it will work, but now the procedure has gone well.

I have been using the snow pen for 5yrs I have been providing fibroblast as a service for 6yrs, I started using the snow pen 5yrs ago and instantly love it. My clients always get the best results. I also do trainings and give a snow pen to my students and will continue to recommend the snow pen.