Impressed so far! I recently ordered this device in order to save money in the long run. I had the procedure carried out a few years ago professionally & I must say so far so good! The pen is easy enough to use & the customer care is second to none. I had lots of questions which the company was more than happy to answer & always responded in a timely manner. Shipping was relatively quick also. I'm still waiting for the area I treated to fully heal but its looking good so far.

I have been using the snow pen for 5yrs I have been providing fibroblast as a service for 6yrs, I started using the snow pen 5yrs ago and instantly love it. My clients always get the best results. I also do trainings and give a snow pen to my students and will continue to recommend the snow pen.

good refurbished product and it is not working. I've sent a video to company 10 days ago and still no answer. Update: In response to the complaint, they sent a similar serviceable product. Satisfied with the quality. I do not know how long it will work, but now the procedure has gone well.

Your product got horrible reviews the… Your product got horrible reviews the feedback is disturbing I haven’t tried the product because I’m scared I’m going to get scarred and there is apparently no clear information on it

Poor quality device but refund given Firstly, I want to say that I did receive my money back. So the company have not tried to con me in anyway. However, the quality of the plasma pens I received were very poor quality neither functioned anything like in the videos. I was sent a replacement after i complained about the first one. But the second had the same issues. Neither device regularly fired making them both impossible to use. I was told i could be sent a third one but that this would be the last one and if it did not work I would not be entitled to a refund. I therefore took a refund as I had no faith that at the third pen would work. I also had concerns about the quality of the training videos which offered contradictory advice (one saying that the needle should touch the skin another saying it shouldn't).