Poor quality device but refund given Firstly, I want to say that I did receive my money back. So the company have not tried to con me in anyway. However, the quality of the plasma pens I received were very poor quality neither functioned anything like in the videos. I was sent a replacement after i complained about the first one. But the second had the same issues. Neither device regularly fired making them both impossible to use. I was told i could be sent a third one but that this would be the last one and if it did not work I would not be entitled to a refund. I therefore took a refund as I had no faith that at the third pen would work. I also had concerns about the quality of the training videos which offered contradictory advice (one saying that the needle should touch the skin another saying it shouldn't).

Excellent Customer Services Snow Skin Co makes live chat really live around the clock. The operators are professional, friendly and warm hearted. They explain the product in details as much as they can, and leave the session only when customers have no more doubts. 5 Stars for Snow Skin Co's Post Sale Service!

Don’t do it. Don’t do it.. it is not worth it ! There is a high risk of getting scars and small holes in the skin that won’t disappear. I regret deeply that I bought my Snow Skin fibroblast pen. There is not enough information on how to use it. The first time I used it on my forehead was in august, and I used it on level 4. It healed fast but with no visible effect. I then used it in December on level 7, after I saw a woman using it on the same level in a YouTube video recommended by Snow Skin. Now after 1 month, I have a red line in my forehead that won’t disappear and small holes in the skin. I followed all advices regarding aftercare etc and my skin looks worse than before using it. Never again.

Really happy with the results after 6… Really happy with the results after 6 days. I burnt some sebaceous hyperplasia bumps on my face and they are definately flatter and less ridged. I was pretty conservative in my application due to being a newbie, but I am happy to repeat every three weeks until they disappear completely at the same conservative pace. If I went to a salon they would need to be more aggressive to make the cost worthwhile, so I am happy to have the pen at home and do it my way. I am also pleased to be able to burn these little growths off as the arise in future, when they are small and less noticeable. The ones I've worked on so far I've had for years so they were quite big. I'm feeling really uplifted. 😄

Don't buy plasma pen from the Snowskin… Don't buy plasma pen from the Snowskin Co. !!!!! They give discount on their page and then they send you a broken stuff just to rip you off. They look for any reason not to refund you. Their policy says you can return this device within 7 days ,no questions asked. I emailed them July 8th to inform I got broken merchandise and it's been 10 days later ,they didn't give me the address where I can send it back. They ask you a video to show this doesn't work . My phone couldn't send it . So they asked pictures which I sent. Now their excuse is I used the needles! Which I had to try to see how it works! They say I shouldn't use the needles so no refund is allowed. They just play FOOL and mock customers. You just deal with crooks!