good refurbished product and it is not working. I've sent a video to company 10 days ago and still no answer. Update: In response to the complaint, they sent a similar serviceable product. Satisfied with the quality. I do not know how long it will work, but now the procedure has gone well.

Don't buy plasma pen from the Snowskin… Don't buy plasma pen from the Snowskin Co. !!!!! They give discount on their page and then they send you a broken stuff just to rip you off. They look for any reason not to refund you. Their policy says you can return this device within 7 days ,no questions asked. I emailed them July 8th to inform I got broken merchandise and it's been 10 days later ,they didn't give me the address where I can send it back. They ask you a video to show this doesn't work . My phone couldn't send it . So they asked pictures which I sent. Now their excuse is I used the needles! Which I had to try to see how it works! They say I shouldn't use the needles so no refund is allowed. They just play FOOL and mock customers. You just deal with crooks!

I have used the Snow Fibroblast Plasma… I have used the Snow Fibroblast Plasma Pen on my neck. I was hesitant at first because I have read some with bad experience with it. But with my thorough research and learning more on this device and the science behind it I became confident and did my treatment on my neck which I’m glad I didn’t just read and believed on negative reviews. Using this device takes a lot of understanding about how it works and condition of skin that you wanted to treat is important. When I did my treatment on my neck I know there will be a downtime so I prepared myself for that. It will take several treatments also to get best results. My downtime was about three months. First month, my neck has brown spots which I expected. I used scarf to cover when I go out by second week I can cover with just a light foundation. By third month there’s still few marks but not noticeable. I’m 63 years old and my neck has improved. I’m embracing aging but that doesn’t mean I’m not going to put a fight to slow down sagging, wrinkling skin.

Excellent Customer Services Snow Skin Co makes live chat really live around the clock. The operators are professional, friendly and warm hearted. They explain the product in details as much as they can, and leave the session only when customers have no more doubts. 5 Stars for Snow Skin Co's Post Sale Service!

Happy with results Very pleased with my results. I have sagging skin on my upper eyelids. Used the snow plasma pen on level six with no numbing cream. Pain was tolerable. I already see an improvement and will do another treatment on a higher level in about 8 to 12 weeks depending on my healing.