good refurbished product and it is not working. I've sent a video to company 10 days ago and still no answer. Update: In response to the complaint, they sent a similar serviceable product. Satisfied with the quality. I do not know how long it will work, but now the procedure has gone well.

I have been using the snow pen for 5yrs I have been providing fibroblast as a service for 6yrs, I started using the snow pen 5yrs ago and instantly love it. My clients always get the best results. I also do trainings and give a snow pen to my students and will continue to recommend the snow pen.

Very Happy with Results I am a 58 year old woman with great skin, with the exception of sebaceous hyperplasia on my forehead. I purchased the Snow Skin Plasma Pen to try to eradicate the 20-25 spots on my forehead that made my skin look bumpy & aged. I used the pen without numbing and at first I had red spots immediately after using the plasma pen. The next day the spots looked worse; they were brown and red. By day seven, however, all brown and red spots were gone and my skin looks smooth. Honestly, the results were exactly what I had hoped for. I'm happy that I bought the Snow Skin plasma pen and recommend it to anyone with sebaceous hyperplasia.

SNOW Skin fibroblast PEN $375 I got an broken device but I did get my money back after reaching out to them for 4 days updating this review as a person on live chat helped me out and pushed my case to top of the pile So far it's not on my card but I got an email stating refund is being issued.

Poor quality device but refund given Firstly, I want to say that I did receive my money back. So the company have not tried to con me in anyway. However, the quality of the plasma pens I received were very poor quality neither functioned anything like in the videos. I was sent a replacement after i complained about the first one. But the second had the same issues. Neither device regularly fired making them both impossible to use. I was told i could be sent a third one but that this would be the last one and if it did not work I would not be entitled to a refund. I therefore took a refund as I had no faith that at the third pen would work. I also had concerns about the quality of the training videos which offered contradictory advice (one saying that the needle should touch the skin another saying it shouldn't).