Spanish vegan brand I love Spanish vegan brand I love! I bought myself the Moderno watch and some wooden makeup brushes for my girlfriend. We didn’t need to contact customer service, but shipping was fast and we love everything. They included a card in the parcel about the charity work they do too! Support small.

Happy to support a vegan brand Happy to support a vegan brand! Ordered a cactus leather watch for my wife and a bee bracelet for my daughter. The team are friendly and I love that this company give back to local charities. Based in Spain the delivery times aren't as fast as Amazon but I think it is worth the wait and happy to support an ethical company! I will certainly purchase again in the future!

have a go I will not use this company again. My order never arrived. Firstly, the customer service team was tracking my parcel, but completely ignored my emails when it did not arrive 14 days after the expected delivery date. After the experience I received, I find it very hard to believe that this company has "an ethical background and values". Sadly, they do not respect their own clients. I would not recommend Hurtig Lane to anyone who appreciates their own time, nerves and funds. I have received my money back thanks to my bank and Section 75 of the Consumer Credit Act 1974. Hurtig Lane made zero effort to sort the issue out. Since I have posted this review, Hurtig Lane has contacted me and sincerely tried to investigate and rectify the issue described above. As a genuine disclaimer I need to mention that I have received no financial or any other kind of benefits from Hurting Lane or 3rd parties in light of this addition to my previous review. I just truly believe that everyone can make a mistake and everyone has the right to a second chance. I need to say that a few years back I had a vegan leather watch strap from Hurtig Lane. The quality of the product was second to none, hence the desire to buy a new one.

Such a lovely shopping experience I couldn't be happier with my Hurtig Lane watch! Not only is it beautiful and ethically-made, the customer service team are an absolute dream too. There was a small fault with the model I'd received and they were very helpful, sending a replacement straight away. I'll definitely be shopping with them again and also recommending them to friends!

Hopefully Hurtig Lane do better in future FIRST REVIEW: Purchased a watch and received order confirmation mid-November. Requested a status update two weeks later. Now mid-December still heard nothing from them - not even a status update. Reading these reviews, it seems I'm not the only one... I'm so disappointed. I used to have a Hurtig Lane watch and it was great – so great, I wanted to replace it when I broke the old one while trying to change the battery myself (entirely my bad). Seems they've gone downhill over the past few years... UPDATE: After posting my first review, Hurtig Lane reached out to address the problem. Their communication from this point onward was consistently prompt and professional. However, the first package they sent out contained the wrong watch (a different face than the one I ordered). When I pointed this out, they sent out a second package with the correct watch and some complementary straps. I'm glad to have received the watch I ordered because the quality of their products is great. It still sucks that it took almost two months to arrive and that I had to post a negative review to prompt them to communicate and deliver my order. I do like their products and the ethics behind the company, so I hope they get their act together soon.