Hopefully Hurtig Lane do better in future FIRST REVIEW: Purchased a watch and received order confirmation mid-November. Requested a status update two weeks later. Now mid-December still heard nothing from them - not even a status update. Reading these reviews, it seems I'm not the only one... I'm so disappointed. I used to have a Hurtig Lane watch and it was great – so great, I wanted to replace it when I broke the old one while trying to change the battery myself (entirely my bad). Seems they've gone downhill over the past few years... UPDATE: After posting my first review, Hurtig Lane reached out to address the problem. Their communication from this point onward was consistently prompt and professional. However, the first package they sent out contained the wrong watch (a different face than the one I ordered). When I pointed this out, they sent out a second package with the correct watch and some complementary straps. I'm glad to have received the watch I ordered because the quality of their products is great. It still sucks that it took almost two months to arrive and that I had to post a negative review to prompt them to communicate and deliver my order. I do like their products and the ethics behind the company, so I hope they get their act together soon.

Absolutely LOVE my new vegan leather watch strap!!! I recently purchased a black vegan leather watch strap with a silver buckle. The strap arrived today and I absolutely love it!! The quality is very nice, it doesn't feel cheap or fake, and has a nice grain like real leather. I can tell this will develop a nice patina over time. I was worried that it wouldn't fit my extra small size wrist (5.5 inch) but it's very comfortable and fits perfectly. The strap comes with integrated spring loaded pins with a push down lever which made it incredibly easy to put the strap on my watch. Overall 10/10 and I will definitely buy some more watch straps from them(they just got some cactus leather in which I have to try). Very happy with my purchase!

So I gave a Five star review because of… So I gave a Five star review because of the way the company delivered my item and once the communication problem had been sorted it was delivered in the stated time on the website , if you are ordering from this company try not to panic as I believe the issues I was having like a few others was down to technology rather than the company it selves but true to their word they rectified this and I had my item within a week so fair play 👍 The watch I ordered was just the ticket and the gift pouch was first class so would highly recommend 👍⭐️

Such a lovely shopping experience I couldn't be happier with my Hurtig Lane watch! Not only is it beautiful and ethically-made, the customer service team are an absolute dream too. There was a small fault with the model I'd received and they were very helpful, sending a replacement straight away. I'll definitely be shopping with them again and also recommending them to friends!

have a go I will not use this company again. My order never arrived. Firstly, the customer service team was tracking my parcel, but completely ignored my emails when it did not arrive 14 days after the expected delivery date. After the experience I received, I find it very hard to believe that this company has "an ethical background and values". Sadly, they do not respect their own clients. I would not recommend Hurtig Lane to anyone who appreciates their own time, nerves and funds. I have received my money back thanks to my bank and Section 75 of the Consumer Credit Act 1974. Hurtig Lane made zero effort to sort the issue out. Since I have posted this review, Hurtig Lane has contacted me and sincerely tried to investigate and rectify the issue described above. As a genuine disclaimer I need to mention that I have received no financial or any other kind of benefits from Hurting Lane or 3rd parties in light of this addition to my previous review. I just truly believe that everyone can make a mistake and everyone has the right to a second chance. I need to say that a few years back I had a vegan leather watch strap from Hurtig Lane. The quality of the product was second to none, hence the desire to buy a new one.