Dedicated company Initially, my experience didn't seem great. However, it turned out that there were reasonable explanations. Emails from the company in response to mine were going into my spam, leaving me to think I was being ignored when this was not the case. Mike reached out via phone when he realised I was not recieving his emails and explained the issues they had been facing with their courier. The company are doing what they can to get my order to me before Christmas, which I greatly appreciate. The customer service has been excellent and they seem genuinely disheartened with the reflection the problems they have faced these last weeks has had on their company.

have a go I will not use this company again. My order never arrived. Firstly, the customer service team was tracking my parcel, but completely ignored my emails when it did not arrive 14 days after the expected delivery date. After the experience I received, I find it very hard to believe that this company has "an ethical background and values". Sadly, they do not respect their own clients. I would not recommend Hurtig Lane to anyone who appreciates their own time, nerves and funds. I have received my money back thanks to my bank and Section 75 of the Consumer Credit Act 1974. Hurtig Lane made zero effort to sort the issue out. Since I have posted this review, Hurtig Lane has contacted me and sincerely tried to investigate and rectify the issue described above. As a genuine disclaimer I need to mention that I have received no financial or any other kind of benefits from Hurting Lane or 3rd parties in light of this addition to my previous review. I just truly believe that everyone can make a mistake and everyone has the right to a second chance. I need to say that a few years back I had a vegan leather watch strap from Hurtig Lane. The quality of the product was second to none, hence the desire to buy a new one.

Happy to support a vegan brand Happy to support a vegan brand! Ordered a cactus leather watch for my wife and a bee bracelet for my daughter. The team are friendly and I love that this company give back to local charities. Based in Spain the delivery times aren't as fast as Amazon but I think it is worth the wait and happy to support an ethical company! I will certainly purchase again in the future!

Do not order from Hurtig Lane Vegan and ethically made watches, what's not to like? Well, that's the theory. The practice is some of the worst customer service I've experienced to date, and I would caution everyone against ordering from this shop. I ordered a watch in early March, the website stated delivery times to be 5–7 days. After two weeks of no news, no shipment notice, and no watch, I contacted the shop. At first I did not get a reply. After another attempt, they finally responded and told me that my order may have got lost. After several further emails, I was told the watch had been shipped (but if so, why was I not notified of its shipment?), but that the courier might have lost it. They offered to post the watch again with a different courier. When I agreed to this, I was told that the style I had ordered was sold out and I would have to wait at least another week. Why was this not mentioned before? Instead, I spent about 10 days emailing back and forth with their customer service without clear answers, and only further delays. Overall, my impression is that this site might be a scam, and that they might attempt to stall customers indefinitely. Their website has stated for over a month now that customers will get a discount "this weekend". This seems odd. So overall I recommend: do not order from them! The only aspect of this which was handled promptly was the refund. I wish I could be refunded for the time I wasted on this whole experience as well. Edit: After leaving this review, I was contacted by the company multiple times with accusations of writing multiple negative reviews. I wish I had never ordered from them in the first place. Avoid!

Unacceptable delivery timelines Yet to receive the watch strap ordered 15 days ago. Their website says that the delivery time for Rest of the World is 7-10 days, which is clearly not true. When I wrote to customer service, they said the typical time is 12-15 WORKING days, which is a far cry from what they have listed on their website. Since I haven't received my order yet, I can't comment on the product itself but the waiting time has been a complete letdown. Update: It’s been a month and I still haven’t received the strap. The Hurtig customer care team refunded the entire amount promptly when I wrote to them, but the overall experience has been very disappointing.