Avocado melt sleeping cream is amazing Avocado melt sleeping cream is amazing. To be honest it is hard to imagine my life without it. In general the products work very well like banana cream and plumping serums (I have dehydrated skin). Would totally recommend.

Poor customer service and possibly operational issues Update: The finally did contact me and provid more details about the situation. I did appreciate that they are trying their best to reverse my poor experience. So I will give them credit for that. I bumped up my review to 3 stars for their quick response after posting a review on Trupilot and trying to provide discount code and put me back on their email list to be able to make purchases (still confused about why my transaction was declined so many times. Perhaps I was excluded from their system to make purchases??) I did removed my original review stating that they had operational issues since they did say in their email that they don’t have that issue. Here’s their response copied and pasted here: Hi Evie, Thanks for your reply. I was saddened to see your Trustpilot review and reply as my email was not generic. We're a small team here but I do my best to give each customer as many details regarding their inquiry as possible. I repeated my response to you back in February because having not heard back, I wasn't sure if you had received my initial email about the cancellation. In hindsight I realize this came off as unhelpful and I am very sorry. I am also sincerely sorry that our payment processor does not share details of the orders being declined. From my understanding, this is for your security as a consumer. These decisions are based on several factors including your personal buying history and billing details that are not made available to us. Our website is fully operational, and we're not having widespread issues with other transactions, however our payment processor does decline a standard number of orders for various security reasons. Original review: I hate to write bad reviews about a company that’s started by a small business owner. Their customer support is very poor. Like the reviewer below, I first got interested in Glow Recipe and placed an order during the Black Friday sale. Well the order took almost 2 months to arrive which was fine bc it wasn’t a holiday or birthday present for anybody. Then I tried to place an order again this Feb & their payment processor kept declining my charges and the order wouldn’t go through. They must had know this problem and came up with a “generic” message that they sent to their customers stating that they don’t know why their payment processor declined my payment and advised me to contact my credit card company. Then I called my credit card company and was told that it’s the merchant’s payment system’s issue and not my credit card. I do love their products despite all the unnecessary additives, fragrances and colors. They are probably not that effective vs other products like the skin ceutucals. However, with so many poor customer service experiences, I decided to look for other brands instead. Instead of continuing to support them by buying the products in Sephora.

No update on my parcel since 1st Aug, customer service not replying They sent the package with insufficient customs information, which required the package to be pack again to the sender to fix it. I contacted DHL and they told me the sender need to fix this issue. I tried to contact them multiple times and no reply at all. Now I don't know where is my parcel.. I 've placed my order on 21st of July Really disappointed since this is first time order from them.

Great products, great company! I have only had great experiences with this company. Had a package lost twice, and they rectified the situation. It took a bit, but I understand why. They clearly need to take all steps before just sending more products all willy nilly, I got what was promised and am a loyal customer because of their treatment. I was sent the wrong product on another occasion and they shipped me out a replacement immediately. If you think I consistently have issues, that is not the case. I’ve been a loyal customer for years now, accidents happen all the time and mostly not the companies fault.

Don't buy here Don't buy here. They don't reply back to mails. Spend your money somewhere else!! Actually they wrote me after this review on Trustpilot. They told me they would help me cancel the order, after that they have been silent again. Nothing! No help! Update after there latest reply -. I started really polite but you lied to me about helping to cancel the parcel, and then just ignored me afterwards. You really have to work on your customer service. It dont exist. You should have 0 stars and not 1! This is from your own mail to me.. But it was all a lie. —- Please let us know if you would still prefer to have the order cancelled. Thanks for being kind and patient with us, Jan. Regards, from the GR team Besides this! I cant return a package I have not recieved. You still have it!