So I ordered a lot of items on this… So I ordered a lot of items on this site, because I told myself that it was safe as it is the official site. But beware! I never received my order EVER, I tried to contact customer service through direct chat, but they asked me to write an email. I sent an email explaining my situation. I NEVER heard back. Guess what ? I literally got scammed! 0 customer service. It's literally illegal. I called the post office who told me to check everywhere to see if I could find the package, but it is nowhere! They confirmed to me that Glow Recipe is responsible. I am shocked, if I don't get an answer I will have to open a legal complaint. I still hope for a response. order #737571

I received a order but was not mine I received a order but was not mine. The package was in my name but the invoice was is someone else’s name. Reached out via email to customer service. They spoke to me on the 23rd of February and haven’t heard anything since. Very unhappy! I spent a lot of money to receive the wrong products! I am moving my review up to a 4. As I love the products! They have corrected everything!

Just picked up Glow Recipe's Watermelon… Just picked up Glow Recipe's Watermelon Glow a couple weeks ago at a local Sephora and it's like a magic little potion that keeps my skin looking amazing.

Good products yet deceiving/confusing advertisement… UPDATE 2: Credit when credit is due. The brand's representative took the time to look further into the issue and explain what happened--not only that, they did add a better disclaimer in the new sales' banner, which makes things much clearer. Hence, I'm updating my review to full five stars because it does show that, at least in my experience, the brand cared about the customer's concerns. So kudos for that as not all brands will follow through in the way they did. Revised review: Good products yet confusing advertisement when it comes to sales. By the time I tried to make my purchase and checkout, there was no clear signs on the website that sets and kits are not included in the sale. The main banner has an asterisk but no further disclaimers are found, except in the checkout where the disclaimer only says that the code will be applied at the end. In addition, the discount showed is confusing. It looks like a lot was taken off to influence/encourage the consumer, but in reality it just creates confusion. For instance, the large discount will seemingly be based on the prices from the freebies the brand is supposedly giving the customer. I rather not have a brand do that and just indicate what is *really* discounted.

Don't buy here Don't buy here. They don't reply back to mails. Spend your money somewhere else!! Actually they wrote me after this review on Trustpilot. They told me they would help me cancel the order, after that they have been silent again. Nothing! No help! Update after there latest reply -. I started really polite but you lied to me about helping to cancel the parcel, and then just ignored me afterwards. You really have to work on your customer service. It dont exist. You should have 0 stars and not 1! This is from your own mail to me.. But it was all a lie. —- Please let us know if you would still prefer to have the order cancelled. Thanks for being kind and patient with us, Jan. Regards, from the GR team Besides this! I cant return a package I have not recieved. You still have it!