No update on my parcel since 1st Aug, customer service not replying They sent the package with insufficient customs information, which required the package to be pack again to the sender to fix it. I contacted DHL and they told me the sender need to fix this issue. I tried to contact them multiple times and no reply at all. Now I don't know where is my parcel.. I 've placed my order on 21st of July Really disappointed since this is first time order from them.

No replies and no products. I made an order start of feb, haven’t received order still, no reply to Multiple emails to contact to see what’s up, I contacted the postal service and they say any enquiry has to come from glow recipe. A joke, spent a damn lot of money to get nothing.

Poor service and iffy delivery Item was supposedly delivered at 6:31 am on a Monday with no delivery slip left, have attempted to get a redelivery and have received no response. Assuming this is a scam, don't recommed. Buy their products from an official website that ships from the UK, that way you wont have to pay $30 for shipping only for item to go missing. Very annoyed and won't purchase from them again, extremely stressful and unhelpful service, now I'm down roughly £100.

So I ordered a lot of items on this… So I ordered a lot of items on this site, because I told myself that it was safe as it is the official site. But beware! I never received my order EVER, I tried to contact customer service through direct chat, but they asked me to write an email. I sent an email explaining my situation. I NEVER heard back. Guess what ? I literally got scammed! 0 customer service. It's literally illegal. I called the post office who told me to check everywhere to see if I could find the package, but it is nowhere! They confirmed to me that Glow Recipe is responsible. I am shocked, if I don't get an answer I will have to open a legal complaint. I still hope for a response. order #737571

Excellent customer service, thank you. Having ordered two skincare products from the site for my granddaughter I realised these were not suitable for her age. Glow review were very prompt in responding and making helpful suggestions about age-appropriate products. Summer has been proactive in addressing the problem. I would recommend parents check the website for product advice.