Love glow recipe and long time customer… Love glow recipe and long time customer of their website. Customer service is quick and attentive and the watermelon products are some of the best I’ve I own

Poor customer service and possibly operational issues Update: The finally did contact me and provid more details about the situation. I did appreciate that they are trying their best to reverse my poor experience. So I will give them credit for that. I bumped up my review to 3 stars for their quick response after posting a review on Trupilot and trying to provide discount code and put me back on their email list to be able to make purchases (still confused about why my transaction was declined so many times. Perhaps I was excluded from their system to make purchases??) I did removed my original review stating that they had operational issues since they did say in their email that they don’t have that issue. Here’s their response copied and pasted here: Hi Evie, Thanks for your reply. I was saddened to see your Trustpilot review and reply as my email was not generic. We're a small team here but I do my best to give each customer as many details regarding their inquiry as possible. I repeated my response to you back in February because having not heard back, I wasn't sure if you had received my initial email about the cancellation. In hindsight I realize this came off as unhelpful and I am very sorry. I am also sincerely sorry that our payment processor does not share details of the orders being declined. From my understanding, this is for your security as a consumer. These decisions are based on several factors including your personal buying history and billing details that are not made available to us. Our website is fully operational, and we're not having widespread issues with other transactions, however our payment processor does decline a standard number of orders for various security reasons. Original review: I hate to write bad reviews about a company that’s started by a small business owner. Their customer support is very poor. Like the reviewer below, I first got interested in Glow Recipe and placed an order during the Black Friday sale. Well the order took almost 2 months to arrive which was fine bc it wasn’t a holiday or birthday present for anybody. Then I tried to place an order again this Feb & their payment processor kept declining my charges and the order wouldn’t go through. They must had know this problem and came up with a “generic” message that they sent to their customers stating that they don’t know why their payment processor declined my payment and advised me to contact my credit card company. Then I called my credit card company and was told that it’s the merchant’s payment system’s issue and not my credit card. I do love their products despite all the unnecessary additives, fragrances and colors. They are probably not that effective vs other products like the skin ceutucals. However, with so many poor customer service experiences, I decided to look for other brands instead. Instead of continuing to support them by buying the products in Sephora.

Great products, great company! I have only had great experiences with this company. Had a package lost twice, and they rectified the situation. It took a bit, but I understand why. They clearly need to take all steps before just sending more products all willy nilly, I got what was promised and am a loyal customer because of their treatment. I was sent the wrong product on another occasion and they shipped me out a replacement immediately. If you think I consistently have issues, that is not the case. I’ve been a loyal customer for years now, accidents happen all the time and mostly not the companies fault.

So I ordered a lot of items on this… So I ordered a lot of items on this site, because I told myself that it was safe as it is the official site. But beware! I never received my order EVER, I tried to contact customer service through direct chat, but they asked me to write an email. I sent an email explaining my situation. I NEVER heard back. Guess what ? I literally got scammed! 0 customer service. It's literally illegal. I called the post office who told me to check everywhere to see if I could find the package, but it is nowhere! They confirmed to me that Glow Recipe is responsible. I am shocked, if I don't get an answer I will have to open a legal complaint. I still hope for a response. order #737571

Love the skincare and the lovely and… Love the skincare and the lovely and helpful folks. The website can be a little glitchy when it comes to adding samples and redeeming your rewards points but I find the representatives easy to work with and they always respond quickly.