Not on the customers side I recently faced a highly disappointing situation with Glow Recipe, which has prompted me to share my experience in a TrustPilot review and file a complaint with the BBB. I placed an order (number 676043) on November 23, 2023, with an expected delivery date of November 30, 2023. However, the delivery was significantly delayed, only arriving on December 23, 2023, after I initiated contact with customer support on December 13 due to the lack of updates. This order was particularly important to me as it was intended as a birthday gift for my niece. Unfortunately, the delay caused me to miss her birthday, compelling me to find an alternative gift at the last minute. The situation was made even more frustrating when I attempted to return the unopened package. Initially, Glow Recipe's customer support indicated a willingness to assist with the return. Yet, after confirming that they had received the package, they reversed their stance, claiming my order was not eligible for return. This was contrary to the information available at the time of purchase, which stated that only certain limited edition items were non-returnable, and none of those were part of my order. This apparent bait-and-switch tactic not only inconvenienced me but also suggested a significant policy discrepancy. My dispute was denied, and the package was returned to me, leaving me with unwanted items and unresolved grievances. It's perplexing why the return policy was not clearly communicated from the outset, leading me to question the transparency and customer service commitment of Glow Recipe. The company's prioritization of influencers, evident in their liberal distribution of free products to social media personalities, starkly contrasts with their rigid stance towards a genuine customer facing legitimate issues. Offering a minimal discount for future purchases does little to resolve the current situation and fails to acknowledge the inconvenience and disappointment caused. This experience has significantly impacted my view of Glow Recipe, revealing a concerning approach to customer service and policy transparency. In sharing this experience, I hope to highlight the need for Glow Recipe to reconsider their policies and practices to ensure they truly reflect the values of fairness, transparency, and respect for all customers. Given the circumstances, I would greatly appreciate the opportunity to return the products for a refund, as this would not only resolve my current predicament but also demonstrate Glow Recipe's commitment to customer satisfaction and service recovery.

Love glow recipe and long time customer… Love glow recipe and long time customer of their website. Customer service is quick and attentive and the watermelon products are some of the best I’ve I own

Poor service and iffy delivery Item was supposedly delivered at 6:31 am on a Monday with no delivery slip left, have attempted to get a redelivery and have received no response. Assuming this is a scam, don't recommed. Buy their products from an official website that ships from the UK, that way you wont have to pay $30 for shipping only for item to go missing. Very annoyed and won't purchase from them again, extremely stressful and unhelpful service, now I'm down roughly £100.

Glow recipe I absolutely love all my glow recipe products and they all work on my skin Just be careful to not to use if you have very sensitive skin

Just picked up Glow Recipe's Watermelon… Just picked up Glow Recipe's Watermelon Glow a couple weeks ago at a local Sephora and it's like a magic little potion that keeps my skin looking amazing.