I ordered two chairs on a Sunday night I ordered two chairs on a Sunday night. The very next day I received an email with an offer of $100 off an order. I contacted the company and within one day they communicated and refunded $100 to my credit card. I was impressed with this level and speed of resolution.

Perfect Chair was exactly as pictured and described, shipped very quickly and came with clear instructions. Very comfortable, can’t wait to buy another!

Good customer service Good customer service. I ordered a chair on April 10th, 10 days ago, and so far, no chair. It was nearly impossible to communicate with them. One customer service rep said 6 days until delivery and the next day another rep said 22-25 days. They keep giving me a link to a tracking web page but it rarely refreshes with updated information. I recently received a response from Sohnne customer service and I believe we have satisfactorily resolved the issues. The communication with them was professional and very productive!

An assembly tip I ordered the Eames-style replica lounge chair. Chair arrived quickly (although the two boxes arrived on two different days) and is beautiful, exactly as advertised. Assembly was pretty easy but the only difficulty lay in attaching the arm rests. My advice: absolutely use the long allen wrench / turning tool to help keep your screws steady while trying to slot them into the threads.

Just placed an order and experienced… Just placed an order and experienced some minor issues with the payment part... Chatted with Chester at Customer Support who was extremely professional, courteous and helpful. He went the extra mile and fixed the issue promptly! Kudos, Chester!!