I ordered two chairs on a Sunday night I ordered two chairs on a Sunday night. The very next day I received an email with an offer of $100 off an order. I contacted the company and within one day they communicated and refunded $100 to my credit card. I was impressed with this level and speed of resolution.

Mid-century chair and ottoman We recently purchased a mid-century lounge and ottoman from Sohnne. The set arrived and assembly was required. It was relatively easy to do, but we did need to contact Sohnne to complete the project. The company was most responsive to our emails and a solution to our assembly difficulty was quickly resolved. We are most happy with the finished chair and ottoman. The quality of materials is quite nice. Shipping was prompt. We can recommend this company.

Good customer service Good customer service. I ordered a chair on April 10th, 10 days ago, and so far, no chair. It was nearly impossible to communicate with them. One customer service rep said 6 days until delivery and the next day another rep said 22-25 days. They keep giving me a link to a tracking web page but it rarely refreshes with updated information. I recently received a response from Sohnne customer service and I believe we have satisfactorily resolved the issues. The communication with them was professional and very productive!

I’ve always wanted an Eames chair I’ve always wanted an Eames chair. I am not disappointed with the Sohnne replica. Gorgeous, comfortable (and it is becoming even more so with more use), and solidly engineered. The chair is expertly packed and shipped. Assembly was easy but Sohnne needs to update its instructions, too much guesswork regarding parts. I basically just “figured out” how to assemble it because the included instructions were worthless. Overall, I’m 100% satisfied (I just wish my sons would let me sit in it more).

BUYERS BEWARE!!! I received a damaged $1,000 chair and after weeks of trying to contact them via phone, chat, and email, the company finally responded and offered everything EXCEPT sending a replacement part. They tried to offer a partial refund, they tried to get me to buy a second chair at a discounted price, and even tried to offer me discounts on other items. Once I turned that down, they stopped responding. DO NOT BUY FROM THIS COMPANY!