M. C. S.
GBI ordered two chairs on a Sunday night I ordered two chairs on a Sunday night. The very next day I received an email with an offer of $100 off an order. I contacted the company and within one day they communicated and refunded $100 to my credit card. I was impressed with this level and speed of resolution.
Saoirse Paisley
GBCustomer support helped when product wasn't up to par I have ordered 3 products from Sohnne, and the first two (Eames chair replica and Togo sofa) arrived in great condition, seem well-built, and looked just like the pictures in their catalog. I then ordered a Saarinen Tulip Dining Table Replica, and it was a disaster. The table top arrived shattered, and it didn't look anything like the marble in their website pics. However, with the help of Rey and Samuel in Sohnne customer service, I received a full refund for the purchase, and I will consider shopping with Sohnne in the future.
Scott Roane
GBGreat Eames knockoff Great Eames knockoff. Close to the real thing and save $6G’s. I am going to PT for hips and back. The original design takes the weight off those areas and this does. It’s comfortable, the leather and plywood is 1st rate and it looks good. Their assembly instructions could use some work. They don’t show you where the fasteners go so that took a while to figure out but got it. Chair A; assembly instructions C-.
PB
GBJust placed an order and experienced… Just placed an order and experienced some minor issues with the payment part... Chatted with Chester at Customer Support who was extremely professional, courteous and helpful. He went the extra mile and fixed the issue promptly! Kudos, Chester!!
Andres
GBBUYERS BEWARE!!! I received a damaged $1,000 chair and after weeks of trying to contact them via phone, chat, and email, the company finally responded and offered everything EXCEPT sending a replacement part. They tried to offer a partial refund, they tried to get me to buy a second chair at a discounted price, and even tried to offer me discounts on other items. Once I turned that down, they stopped responding. DO NOT BUY FROM THIS COMPANY!