Saoirse Paisley
GBCustomer support helped when product wasn't up to par I have ordered 3 products from Sohnne, and the first two (Eames chair replica and Togo sofa) arrived in great condition, seem well-built, and looked just like the pictures in their catalog. I then ordered a Saarinen Tulip Dining Table Replica, and it was a disaster. The table top arrived shattered, and it didn't look anything like the marble in their website pics. However, with the help of Rey and Samuel in Sohnne customer service, I received a full refund for the purchase, and I will consider shopping with Sohnne in the future.
C. S. Acosta
GBamazing customer service Purchased an office chair that arrived inevitably did not look as well as I thought it would with my existing decor. Thomas, swiftly responded to my email and walked me through a seamless process to rectifying the matter and making sure I was satisfied with the final outcome. Thank you for a wonderful experience.
Corey Tazzara
GBAn assembly tip I ordered the Eames-style replica lounge chair. Chair arrived quickly (although the two boxes arrived on two different days) and is beautiful, exactly as advertised. Assembly was pretty easy but the only difficulty lay in attaching the arm rests. My advice: absolutely use the long allen wrench / turning tool to help keep your screws steady while trying to slot them into the threads.
XP
CAThis Business is a Scam - Stay Away! I should have read reviews on this site before purchasing the Eames chair replica. All the negative reviews here pretty much echo my terrible experience with this business. All other positive reviews are simply FAKE. I ordered the chair October 19, 2023 and as of March 18 2024 I still have not received the chair! After many silly excuses and unfulfilled promises, I requested a refund, but to no avail. Customer support is simply a joke and this company is a SCAM. Save you money and look elsewhere! SCAM ALERT. March 19, 2024 Regarding the refund Sohnne is claiming, I would like to get some proof of this. I have checked my bank and credit card statements for the specified date and there is no refund. So, more lies?
Johan
SEMy order of a Wegner Ox chair is yet to… My order of a Wegner Ox chair is yet to be delivered after 50 days (the promise was 3 days on the webb site). The price was miscalculated so that price + vat + transport did not equal the sum. When ordering internationally a high transport cost is added (which is not clear at the webb site before - it says free shipping).