Good customer service Good customer service. I ordered a chair on April 10th, 10 days ago, and so far, no chair. It was nearly impossible to communicate with them. One customer service rep said 6 days until delivery and the next day another rep said 22-25 days. They keep giving me a link to a tracking web page but it rarely refreshes with updated information. I recently received a response from Sohnne customer service and I believe we have satisfactorily resolved the issues. The communication with them was professional and very productive!

Just placed an order and experienced… Just placed an order and experienced some minor issues with the payment part... Chatted with Chester at Customer Support who was extremely professional, courteous and helpful. He went the extra mile and fixed the issue promptly! Kudos, Chester!!

Customer support helped when product wasn't up to par I have ordered 3 products from Sohnne, and the first two (Eames chair replica and Togo sofa) arrived in great condition, seem well-built, and looked just like the pictures in their catalog. I then ordered a Saarinen Tulip Dining Table Replica, and it was a disaster. The table top arrived shattered, and it didn't look anything like the marble in their website pics. However, with the help of Rey and Samuel in Sohnne customer service, I received a full refund for the purchase, and I will consider shopping with Sohnne in the future.

BUYERS BEWARE!!! I received a damaged $1,000 chair and after weeks of trying to contact them via phone, chat, and email, the company finally responded and offered everything EXCEPT sending a replacement part. They tried to offer a partial refund, they tried to get me to buy a second chair at a discounted price, and even tried to offer me discounts on other items. Once I turned that down, they stopped responding. DO NOT BUY FROM THIS COMPANY!

My order of a Wegner Ox chair is yet to… My order of a Wegner Ox chair is yet to be delivered after 50 days (the promise was 3 days on the webb site). The price was miscalculated so that price + vat + transport did not equal the sum. When ordering internationally a high transport cost is added (which is not clear at the webb site before - it says free shipping).