I have used Swing Design in the past I have used Swing Design in the past, and I did not have any problems, so when growing my business, I thought it was a great idea to stay with a company that I and many of my friends have used. I bought the Uninet 100 and was so excited to be part of the DTF world, but it has been nothing but a nightmare since I did. First things first, you have to do a 30-minute Q&A before you can even use the printer, and the hours are during normal people's work hours. If you do not do this step, it voids the warranty!! When trying to make an appointment, it may take a few weeks just to get one! Who wants a printer they purchased to make money just to sit there and collect dust? Well, I finally did get an appointment, which went from 30 minutes to 2 hours, and I still did not have a working printer! We did ask multiple times if the machine could be replaced and were told by the rep, Matt, during the Q&A that he could not replace the machine! He came to the point of Matt, the rep, trying to reach out to another rep to figure out what was going wrong with the machine, which still did not help! So finally, I was told I had to do a deep cleaning of the machine and sent videos on how to clean it. Ok, why does a new printer need to be deep cleaned right from the start? And why was I told that the machine shouldn't take that long to start up, but yet you couldn't get a replacement or refund? So needless to say, I had to take another day of work to do another Q&A two days later for more problems to be encountered, and I was still told I could not have a new machine but they would be sending out a new printer head! So here we are, a month and a week later, and guess what? I still do not have a working printer, and Uninet has not even reached out to me to help fix this problem. And granted, when purchasing the package deal, you do not want to spend all of it doing test runs over and over, knowing that there is something wrong with the machine in the first place! Why should I be punished because I trusted a legit company to purchase from and received a broken machine, wasting all my products without being offered replacement supplies as well? As a business, this is wrong on so many levels because, when purchasing a new machine, that is exactly what it should be, and we as customers should not be the ones having to do all the footwork to get the problem resolved! Ashley from Swing Design was very helpful. I was promised a new machine almost two weeks ago and still have not received anything from Uninet. So if I could give them zero stars, I would! Please do your research on this company and machine before you purchase anything at all!

Not great experience/ Worse experience with this company I got a printer about 4 months ago and it stopped working and the technician is telling me I might need a new printhead, is not even a year old, it is unfair to spend extra money on something that should be working properly. 9/5/23 Updating 9/29/23 I received a bad printer, and they now just want me to buy parts, the technician just keeps going around in circles asking me to do the same thing over and over again. What's worse is they won't upload the bad reviews only the 5-star ones. I wrote a review and was nice and gave them a 3 star because maybe I thought things would get fixed, later I updated to a one star, but my review was never uploaded. All you see are good reviews making you think is a good company, but they are not being honest by doing this.

Swing Design has sold me counterfeit… Swing Design has sold me counterfeit sg1000 cartridges under sawgrass name. Do not purchase from them. The QR code says they’re not real. And when you plug them in it says they’re not real and it will void your warranty.

placed order for ink,they processed and… placed order for ink,they processed and received payment and did nothing after that.a week goes by so i send a email asking about my order,the next morning i receive a reply from "krista" saying you cannot order the kit on it's own and that i need to purchase ink individuality. But my issue is you took my money for 7 days and only when (I) sent a status update on my order which I payed for 7 days prior, you cancel my order. not a good experience at all.

First and last time I order from this company This company does not take responsibility for their mistakes. I ordered Kodak Kodacolor DTF Cold Peel Film A3+ 13” x 19” - 100 Sheets that cost $78 but when I received my package an employee had mistakenly packaged and sent me Kodak Kodacolor FTF Hot Melt Powder that cost $39. I can see how the mistake would have been made if the person packaging was not paying close attention. When I emailed them to let them know that I got the wrong item they asked me to send a picture of what I received and the packing slip. Which was fine and I did do that but I also let them know that I needed the cold peel film sent out ASAP because I needed it by the next Wednesday. I notified them of this on the Thursday the week prior and thought that any reputable company would have immediately wanted to correct the mistake and ship out the correct product right away and take responsibility for their screw up. But instead they sent me a return shipping label and wanted to wait until I had the wrong item shipped back to them before they would send the correct one out. So basically because of a $39 product that they were so afraid I might not have sent back to them they pissed me off as a customer and did not get me the correct product by the date that I needed it. If they would have immediately sent the correct product out on the Thursday I notified them I would have easily received it in time. I would have still happily shipped the incorrect one back to them and I would be a happy customer and would continue to buy from them. This was the first time I had ever ordered from Swing Design and it will be the last. If they aren't willing to fix a mistake that is 100% their fault in a timely manner now how can I trust that they will take care of me on any other issues in the future. As a side note I went to a competitor, Grimco, that I had ordered other things from before and explained the situation. I told them on Tuesday that I needed it the next day on Wednesday and they overnighted the film to me at their expense. So I will definitely be giving Grimco my business instead of Swing Design. Sorry you lost out on this customer and possible many others after reading this review because you were afraid of losing $39, hope it was worth it Swing Design.