Buyer Beware I've recently purchased a dress from your collection, and while it closely resembles the online images, the fit is quite problematic. The dress sits far too low, nearly below my bra line, making it unwearable. Considering I spent $1700 AUD on this piece with the intention of wearing it to my sister's wedding, my disappointment is immense. I've reached out five times for a return and yet to receive a response. I've also noticed several negative reviews which add to my concern. I sincerely hope the Maison Orient team can address this urgently. Order number: #2728 Adding to my previous review dated October 17th - I did manage to return the item, but I have not received a refund. The situation is quite perplexing. Would love to hear back from there team...

Its first time I order from your shop… Its first time I order from your shop and itd also last time , I ordered at 5 of may still my order not arrive and I contact alot no body answer me and tell me about my order .. i feel so bad of your dealing

No less than expected. The item I received was true to its picture and description. It is always what I anticipate that will happen but not always the case. It was a gift for my daughter that was well received.

Unable to reach customer service and return item. I bought a dress and an accessory online almost two weeks ago. I have yet to receive the accessory. I received the dress and want to return it. Five days ago, I emailed info at maisonorient dot com per their website return policy and no response yet. I called the customer service phone number listed on their website multiple times (1.646.592.7302) and each time I get a message that says the number cannot receive calls. Beware of this business, they seem to make it impossible to return items despite what their return policy states on their website. False and misleading. Follow up: Maison Orient responded after I posted this review and emailed me a return label. Appreciated their response so changing review from 1 to 3 stars. However unfortunately it still took posting this review for them to respond.

I love my earrings I love my earrings. I messaged and said I needed them for a specific occasion and they messaged me told me when they shipped and when I would get them. Great customer service. The earrings came is a wonderful box. My whole experience was so easy. Im very excited to have found Maison Orient.