Unable to reach customer service and return item. I bought a dress and an accessory online almost two weeks ago. I have yet to receive the accessory. I received the dress and want to return it. Five days ago, I emailed info at maisonorient dot com per their website return policy and no response yet. I called the customer service phone number listed on their website multiple times (1.646.592.7302) and each time I get a message that says the number cannot receive calls. Beware of this business, they seem to make it impossible to return items despite what their return policy states on their website. False and misleading. Follow up: Maison Orient responded after I posted this review and emailed me a return label. Appreciated their response so changing review from 1 to 3 stars. However unfortunately it still took posting this review for them to respond.

Elegantly packaged and I thank you for… Elegantly packaged and I thank you for that! One thing that I noticed , how many Customs did it passed through before it finally arrived . Taped all over .Did I missed something in there? Amore, Anne (Pa gave you a 5 star review and that’s Excelent)

Overall good concept, but very poorly managed! I was excited to see a platform for designers to display unique styles and designs. But management of the platform is not up to the mark 1. The delivery time does not show on the website, so I cannot use it for buying gifts that are time sensitive. I bought 2 bags. one delivered in a week and the other took 3 weeks. 2. Communication is super slow- Takes almost weeks to get a response. 3. Refund process- Its a month now and still waiting on my refund for a returned bag.

No less than expected. The item I received was true to its picture and description. It is always what I anticipate that will happen but not always the case. It was a gift for my daughter that was well received.

Great Ordered a beautiful choker necklace. Arrived well packaged and very quickly. It was gorgeous Good communication. Would buy through them again