Unable to reach customer service and return item. I bought a dress and an accessory online almost two weeks ago. I have yet to receive the accessory. I received the dress and want to return it. Five days ago, I emailed info at maisonorient dot com per their website return policy and no response yet. I called the customer service phone number listed on their website multiple times (1.646.592.7302) and each time I get a message that says the number cannot receive calls. Beware of this business, they seem to make it impossible to return items despite what their return policy states on their website. False and misleading. Follow up: Maison Orient responded after I posted this review and emailed me a return label. Appreciated their response so changing review from 1 to 3 stars. However unfortunately it still took posting this review for them to respond.

Have experienced Maison Orient recently… Have experienced Maison Orient recently and thaugh it was alright. Prices are average, products are match for their price. Nothing really wow-ing. The colllection is pretty standard, hardly anything new. Don’t you think the website looks outdated thoug?I don’t feel like the selecton is good enough, could have been much better.They had what I needed and service was pritty good however. Notch above avergae. Cant say the same for delivery, was very average. No particular issues but also no effort to make it a positive experience.All in all I woudn’t say deffinetly not bad, but unforchunately almost good.

Company is a SCAM update (10/17/2023): the company reached out to me 1 month ago to confirm if I returned my item, after a quick interaction they were able to provide me a return label (finally). I was thinking I would be able to update my review to positive but now my return has been received and signed for by their returns center for 3 weeks, and I have sent 3 emails to them trying to get a refund since I have no product anymore, but no response. All what they did was run out the 90 days I had to dispute this charge through my card. Never purchase anything from this company because you’ll be out money and have no product that you paid for. Also, this “credit” they mentioned in their response to my review was a lie - I never received anything and would also never purchase from them again. In the process of making a video with all my proof for social media to beware other potential customers. returns have to be received by their warehouse within 14 days of delivery. I’ve reached out twice to return an item and they just don’t respond. Seems like a shady company trying to run out the clock so they don’t need to accept my return so I’ll be handling this through my credit card now. Disappointed.

Classic Well I can say that was my first time buying jewelry from maison Orient. I give it a 5 🌟 because the designs are unique and marvelous ✨️.

MaisonOrient.com has been a great… MaisonOrient.com has been a great company to deal with. The staff is friendly and helpful, and they respond to queries quickly. There products are almost good quality and the prices are quite reasonable. My overall experince with them was pretty ordinary. I'm glad I chose them and would recommend them to others. there only one minor down side was that thier website is a litle confusing to naviagate - but I'm sure once you get used to it, it's not a problem. All and all, it's been a pleasant shopping experince.