Company is a SCAM update (10/17/2023): the company reached out to me 1 month ago to confirm if I returned my item, after a quick interaction they were able to provide me a return label (finally). I was thinking I would be able to update my review to positive but now my return has been received and signed for by their returns center for 3 weeks, and I have sent 3 emails to them trying to get a refund since I have no product anymore, but no response. All what they did was run out the 90 days I had to dispute this charge through my card. Never purchase anything from this company because you’ll be out money and have no product that you paid for. Also, this “credit” they mentioned in their response to my review was a lie - I never received anything and would also never purchase from them again. In the process of making a video with all my proof for social media to beware other potential customers. returns have to be received by their warehouse within 14 days of delivery. I’ve reached out twice to return an item and they just don’t respond. Seems like a shady company trying to run out the clock so they don’t need to accept my return so I’ll be handling this through my credit card now. Disappointed.

Fight to return, still don't have my refund 3 months later I bought several headpieces to try for my upcoming wedding. It was a large order, totaling around $1500. I ended up keeping about $700 worth of the product. As others have mentioned, getting a return label was a headache and the person I chatted with tried to shame me for returning items as they were from a small business that would have to pay duties to get it back to them. As the website touts free returns, I fail to see how I have to justify my purchase. And again, I kept nearly $700! I finally was able to get a return label and was told the return would be processed when the items received their destination of NYC. This happened in October of 2023. I STILL have not received my money back, which is a large amount. Extremely shady I am having to fight for money back, had to fight to return something that had "free returns" advertised. I will NEVER use them again. I think they are shady, maybe understaffed, but shouldn't offer returns if they don't have the infrastructure to handle it.

Just hoping for an email back Within receiving my 3 rings, I noticed one was wrong. I sent an email and haven’t gotten a response and since then one of the rings has turned black after I went swimming lmao overall pretty disappointing I was hoping just to get the original ring I wanted but now I’m really hoping for a refund but it’s not looking good since I can’t get an email back :))))

I ordered a scarf off their website and… I ordered a scarf off their website and a month later had still not received it. Tried to reach out to customer service about it, never heard back from them.

Unable to reach customer service and return item. I bought a dress and an accessory online almost two weeks ago. I have yet to receive the accessory. I received the dress and want to return it. Five days ago, I emailed info at maisonorient dot com per their website return policy and no response yet. I called the customer service phone number listed on their website multiple times (1.646.592.7302) and each time I get a message that says the number cannot receive calls. Beware of this business, they seem to make it impossible to return items despite what their return policy states on their website. False and misleading. Follow up: Maison Orient responded after I posted this review and emailed me a return label. Appreciated their response so changing review from 1 to 3 stars. However unfortunately it still took posting this review for them to respond.