maisonorient.com

200 W 39th Street, 10018, New York, United States
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3.05
Based on 20 Reviews

5

40.00%

4

10.00%

3

5.00%

2

5.00%

1

40.00%
About maisonorient.com

World's most exciting fashion, accessories, home and beauty brands from the orient! Support local, sustainable brands by buying from Maison Orient!

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Cory Van Arsdale
GB

Zero communication about timing ... There was no communication about timing of shipment. Something I ordered in November was not delivered for over 6 weeks. Email communications asking for timing were ignored. The product seems fine, but I would not count on getting anything from this company in any sort of expected timeline. It is extremely unlikely I will ever order from them again.

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Mariah Weil
GB

I am obsessed with this site! I am obsessed with this site! Everything I purchased so far is amazing. Not to mention customer service; they have been really terrific handling everything. The quality of the products I got is far beyond what I expected. Getting a ton of new things soon.

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Jacqui Bunting
GB

Great Ordered a beautiful choker necklace. Arrived well packaged and very quickly. It was gorgeous Good communication. Would buy through them again

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Minerva Zermeno
GB

No less than expected. The item I received was true to its picture and description. It is always what I anticipate that will happen but not always the case. It was a gift for my daughter that was well received.

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Kylie Shockley
GB

Fight to return, still don't have my refund 3 months later I bought several headpieces to try for my upcoming wedding. It was a large order, totaling around $1500. I ended up keeping about $700 worth of the product. As others have mentioned, getting a return label was a headache and the person I chatted with tried to shame me for returning items as they were from a small business that would have to pay duties to get it back to them. As the website touts free returns, I fail to see how I have to justify my purchase. And again, I kept nearly $700! I finally was able to get a return label and was told the return would be processed when the items received their destination of NYC. This happened in October of 2023. I STILL have not received my money back, which is a large amount. Extremely shady I am having to fight for money back, had to fight to return something that had "free returns" advertised. I will NEVER use them again. I think they are shady, maybe understaffed, but shouldn't offer returns if they don't have the infrastructure to handle it.

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