Site is buggy and can't complete order I'm having LOTS of trouble with the website. The "free shipping on every order" that "never expires" that I'm supposed to have on "every order" with my X Membership won't apply to my cart with the button and the code that's listed "FREESTDX" is coming up as "invalid code." I tried to get help via the site's chat, but it disappeared when I went to grab a screenshot from another page on the Lashify site and now I can't get the chat to open at all...

The owner is so incredibly rude The owner is so incredibly rude. Calls customers and people that inquire about the product “losers” “nobody’s that don’t do anything with their lives” when the ask simple questions. Absolutely will never buy from this company. Get some customer service and humanity training before you want to act so high and mighty.

Terrible Customer Service - and don't waste your money Terrible Customer Service - not only can you buy the $20 Falscara set from Kiss for the same effect (and actually with Kiss Overnight their lashes stayed on longer for me) but Lashify will not refund your money. Their words: "because you purchased the Control Kit during one of our sales, this order only qualifies for store credit. Kindly, Ana" Please note I paid $116! And if I don't like the product why would I want store credit?

Lacking Longevity Lashify lashes have a serious longevity issue and hope they will improve this, because I do like their products and the fact that I can do my own lashes. After just one hot shower (without wetting my lashes), the lashes start falling off even while using their Water Proof Sealer. Showering is part and parcel of daily life. This is a luxury product and I expect more staying power.

worst platform I have ever seen While I love the concept and the lash quality, the poor website makes me want to switch to another company. I have never witnessed a company be completely unable to create a user friendly site for a phone or app. For over 1.5 years there seems to be major bugs from the website just not loading, being unable to change the subscriptions to being unable to change address. I do not understand why a company of this caliber cannot figure out how to maintain a proper website. It looks like many other people have this same issue. If you dont feel like spending 30 minutes every time you try to alter your subscription box, I recommend choosing a different lash company.