Would not recommend Would not recommend. I received an email promoting a 50% discount on all items in the shop. I tried the code over 17 times, and the code would not work. I was making the purchase before the code was to expire, however, no one was in customer service, because it was later in the evening. I reached out to their customer service hotline, and they insisted that the WOULD NOT honor the code. I could understand if I never reached out, or attempted to purchase, when the code was not valid. But I reached out at the time I was having issues, while the code was still valid. Customer service sounded very condescending, and rude. I would strongly recommend not to do business with them. Especially reading the rest of the reviews on this site

Site is buggy and can't complete order I'm having LOTS of trouble with the website. The "free shipping on every order" that "never expires" that I'm supposed to have on "every order" with my X Membership won't apply to my cart with the button and the code that's listed "FREESTDX" is coming up as "invalid code." I tried to get help via the site's chat, but it disappeared when I went to grab a screenshot from another page on the Lashify site and now I can't get the chat to open at all...

I’ve been a Lashify fan for a couple of… I’ve been a Lashify fan for a couple of years now and I can only think that a lot of these negative reviews are either fake competitor reviews or folk with very little patience. I’ve had to customer service twice and both times they’ve gone way above and beyond with regards to the solution and the timescales. The product itself is absolutely top drawer, yes there are cheaper out there but ask yourself what do you deserve before putting inferior quality substances near your eyes!!

Customer for life I have been a Lashify customer for just about one year now. It has changed my life. The people who say they can’t achieve longevity are simply not trying the right methods. The help is there if needed and Lashify truly strives to make their customers happy. They have rules in place for a reason and too bad if they’re not going to be taken advantage of! I love this brand so much that I traveled from the east coast all the way to the new store on Melrose place in Cali. The employees were the most welcoming and kind people you’ll ever meet. I felt like family. They were easy to talk to and took such great care of me. I don’t know what it is about something so simple like eyelashes. But it makes a huge difference in my confidence and I will absolutely be a customer for life.

worst platform I have ever seen While I love the concept and the lash quality, the poor website makes me want to switch to another company. I have never witnessed a company be completely unable to create a user friendly site for a phone or app. For over 1.5 years there seems to be major bugs from the website just not loading, being unable to change the subscriptions to being unable to change address. I do not understand why a company of this caliber cannot figure out how to maintain a proper website. It looks like many other people have this same issue. If you dont feel like spending 30 minutes every time you try to alter your subscription box, I recommend choosing a different lash company.