Customer service was terrible from… Customer service was terrible from “Sophia”. I payed over 200 for lashes that I never received. FedEx and Lashify both say different things that don’t add up. The sarcastic tone when I was seeking help was so unprofessional. I guess it all comes down from the top as the CEO is nothing but RUDE in her live videos. Learn some customer service skills lady and stop acting like you are god.

Love Lashify! I have been using Lashify for 2+ years now. I am not good at makeup and have never been able to successfully apply a strip lash before, but I can use Lashify, and I love it! It takes some time and patience to figure out placement and the appropriate amount of bond, but it’s an amazing system. Most orders are delivered without a hitch, and the company has quickly resolved any issues I’ve experienced. I’ve placed 3 orders in the past 2 months and gotten everything I ordered quickly and without issue.

worst platform I have ever seen While I love the concept and the lash quality, the poor website makes me want to switch to another company. I have never witnessed a company be completely unable to create a user friendly site for a phone or app. For over 1.5 years there seems to be major bugs from the website just not loading, being unable to change the subscriptions to being unable to change address. I do not understand why a company of this caliber cannot figure out how to maintain a proper website. It looks like many other people have this same issue. If you dont feel like spending 30 minutes every time you try to alter your subscription box, I recommend choosing a different lash company.

I’ve been a Lashify fan for a couple of… I’ve been a Lashify fan for a couple of years now and I can only think that a lot of these negative reviews are either fake competitor reviews or folk with very little patience. I’ve had to customer service twice and both times they’ve gone way above and beyond with regards to the solution and the timescales. The product itself is absolutely top drawer, yes there are cheaper out there but ask yourself what do you deserve before putting inferior quality substances near your eyes!!

Customer for life I have been a Lashify customer for just about one year now. It has changed my life. The people who say they can’t achieve longevity are simply not trying the right methods. The help is there if needed and Lashify truly strives to make their customers happy. They have rules in place for a reason and too bad if they’re not going to be taken advantage of! I love this brand so much that I traveled from the east coast all the way to the new store on Melrose place in Cali. The employees were the most welcoming and kind people you’ll ever meet. I felt like family. They were easy to talk to and took such great care of me. I don’t know what it is about something so simple like eyelashes. But it makes a huge difference in my confidence and I will absolutely be a customer for life.