I am completely satisified with my service from 123refills Hi all, I am a long time customer of 123refills. I'm a paper card modeler, Aircraft, Vehicles, Buildings, Lighthouses, etc., and use a lot of ink! I had a black cartridge giving me a failure message, and I e-mailed 123 refills about the problem. I was surprised a few days later when they sent me another black cartridge to replace the defective one... & a color cartridge as well!! Thanks 123refills! satisfied loyal customer here.

ASK FOR PATRICK (123refill Support) HE IS A PRO AT SOLVING YOUR PROBLEMS Patrick handled the correction of my order like a true sales professional. We communicated first by chat and then we spoke to each other. He is very polite and speaks very clearly and slowly which would be beneficial to older customers that may have hearing difficulty. He confirmed everything we discussed and the changes requested by follow-up emails. He also directed me to the Accounting dept to complete the new order details and the refund on the order I had made a mistake on. 123Refills should be very proud to have such good support staff.

A print head came with my cartridges I thought the cartridges I received were incompatible with my printer, but Steve immediately recognized the problem and pointed out that there was a print head included with my cartridges. I printed a test page while Steve was still with me, and it worked great! I was extremely happy that my problem was so easily solved by Steve!

Poor quality of ink They don't tell you that when you purchase refurbished ink cartridges that your printer may not recognize it as being new----therefore your printer will continue to tell you that you need to order ink. You have no idea of how much ink you may have left. You just have to continue printing until you run out! Both the black and colored ink are very pale-not the quality you get when you buy the brand name. Wouldn't buy again.

2 yrs guarantee and free shipping are big pluses, items for reasonable price Ordering items and I've compared with the other ink suppliers, this offer lowest price with free shipping at any price, not necessary to meet a higher price to get free shipping. Definitely will come back to order other items soon. The website offers all what you may need.