Excellent help and service Excellent help and service. I have ordered ink here several times and its good ink, and good costumer service.

ASK FOR PATRICK (123refill Support) HE IS A PRO AT SOLVING YOUR PROBLEMS Patrick handled the correction of my order like a true sales professional. We communicated first by chat and then we spoke to each other. He is very polite and speaks very clearly and slowly which would be beneficial to older customers that may have hearing difficulty. He confirmed everything we discussed and the changes requested by follow-up emails. He also directed me to the Accounting dept to complete the new order details and the refund on the order I had made a mistake on. 123Refills should be very proud to have such good support staff.

I've never had ink recognition problems… I've never had ink recognition problems from my Epson using refills, but 2 of the cartridges sent by 123refills failed despite every effort to resolve. I went on Chat, and Steve was outstanding. He upped the issue to the support team, and they will resolve my problem with new cartridges. Thanks 123!

Reasonable prices and good services… Reasonable prices and good services make an important reason to use their offers. Place an order and forgot to tick the box before sending for the discount code and free shipping. Sent an email and gave the code and asked if it would be accepted. Receive a reply from David Smith telling me he has issued a credit for the shipping and did apply the discounts. That is good service.

Help completing order Placing an order this morning I had trouble signing into my account. I chatted with Sam who was most helpful and courteous and patient. Being a little older with some hearing impairment, it's always a bonus when the representative speaks clearly and slow enough for me to understand what is being said. Within a few minutes my order was completed. I was all customer service agents were as thorough and competent as Sam is. It was a wonderful experience