Franco is THE BEST with resolving concerns! I am on an extreme time crunch to produce a video, and jumped at the $25/month subscription opportunity I saw on Storyblock's page. I clicked "Checkout" faster than I ever should have, because only in that split second between my click and the page refreshing to show the transaction's completion did I see that it was billed at $300 per YEAR. I panicked, but it was TOO LATE!! I'd been charged!!! I immediately shot off a desperate email to Storyblocks, explaining the tale of my tragic irresponsibility. Franco answered back the next day and with just a few back and forth clarifying questions, cancelled my subscription and refunded me everything. I AM SO GRATEFUL FOR FRANCO!! And one day when I'm able to afford paying in one swoop like that, I'll definitely be back! Thank you, Franco!

The help provided was excellent and… The help provided was excellent and timely for the situation that was arising with my account, the result was the best, the treatment was very respectful and with the best possible solution.

I inadvertently forgot to cancel my… I inadvertently forgot to cancel my subscription. They took care of it no problem. This is a trusted vendor.

Sublime service I wanted to cancel my subscription, but it was already automatically paid for. Fast, friendly answer from the helpdesk, with the notification that they refunded my money. Thanks Franco from StoryBlocks! Furthermore, platform itself is good, a lot of footage and options. Reason why i wanted to cancel the subscription is because i stopped doing the thing i needed any footage for.

Great experience The customer service agent that helped me, Franco, was awesome. I've been very happy with this service, and he just made me an extremely happy customer. Thanks so much Franco!