They take the money, but don't send the item/s! Never thought I'd have to write something like this after being a loyal zitsticka customer for years, but here we are. November marked the first month that my subscription for the skin discipline supplement was charged and the order confirmed, but never received as it never actually shipped. I was told some kind of warehouse issue had effected orders from actually going out. This is concerning as a lot of people are prone to forgetting what they have ordered - If I hadn't contacted Zitsticka myself, I don't believe I'd have ever received what I paid for. Fast forward to December - it has happened again. A week ago the money was taken from me, an order confirmation email received and then... crickets. A week later and the order hasn't even shipped, nor am I expecting it to without me having to send an email complaining. It quite literally is theft though, you cannot charge someone and expect THEM to have to chase you for their order, as if they won't, they'll have paid £30 to receive absolutely nothing. That's attempted theft, guys. Sort it out.

Severe reaction resulting in GP visit Bought the ‘Face Map Hydro-Patch’ due to an explosion of stress spots all over my face. Never had issues with other spot stickers before and thought these would be good as they cover large areas rather than individual spots. Woke up next day, lots of gunk on patch, looked like job was done. Next day, blemishing where patches had been, but no pain, didn’t think much of it. Following day, swollen, itchy skin with clear solid lines of where the patches had been. Burning sensation. Had a severe reaction. Today I write this as I sit on the sofa with cold compresses covering my face and a prescription for Hydrocortisone for face cream. Having to cancel appointments and work this week due to how bad it is, so actually lost a lot of money and time getting this. Reviews on website are suspiciously all positive, should have been a red flag. Not been asked for feedback yet which is suspicious too. Basically, don’t do it and buy proper products elsewhere that are genuinely ok for your skin.

No contact? No sending promptly…? Shame I like their products but they take a long time to send, not apologetic at all about it, and customer services don’t reply in a good time frame, if at all?

Cleared cyst in 5 days! I've started getting cystic acne and decided to give the Killa patches a go after the last cycle left my skin so incredibly painful as the cysts were so swollen and deep. Even with using actives in my skincare (AHA, BHA, PHA and retinol) it took 2 months for those cysts to go. I've since tried these patches when I saw another cyst coming up and it has taken 5 days to clear the cyst and start the healing. I used 3 killa patches in the evening and then the goo getter in the day (they were free though, i think it's better buying Cosrx ones as they're cheaper and not so obvious on your skin). I know they're expensive, but knowing just how much pain I was in last time means I'd happily pay that again. Best bet is to order when there's a sale on.

You can never escape... Products work okay but are overpriced. Their plastic packaging feels cheap. Their marketing emails are spammy (contradictory to what they say) and there is no getting away... I've removed myself from their marketing email list 5 times only to receive 2-4 emails a day... if they can't process my email address and remove it, I fear for my card details and their infosec policies...