Katrina Black
AUI recently ordered some facial patches I recently ordered some facial patches plus day eyepatches. Once I realised they were made in China and not America I contacted the company requesting to cancel my order and refund my money. Apparently they cannot do this even though the parcel hasn’t left China. I no longer want this product as they have totally misled me on the origin of manufacturing. I want my money back.
Nikki Westerlund
GBAwful customer service Awful customer service. Never received my product bc I live in a huge apartment complex. They must have put it in the wrong box, but these people refuse to send me the silicone patch that probably cost $5 to make so I’m out $65. Yes, says delivered...to WRONG BOX apparently. Buyer beware
Mary Scovill
GBBad product and poor customer service Be careful when ordering from this company. I purchased 3 products including The Rejuvenating Eye Patch. I opened and used the eye patches and received a chemical burn. When I emailed customer service for a return, they offered me a 30% refund to keep the product. After many emails to get refunded on the 2 other products that I have not opened yet, they are still refusing. The customer service through their support website is a joke. I am now emailing oiaskincare.team to see if they are any more competent at customer service.
Michael
GBReally helps with sleep wrinkles! My favourites was the forehead patch. I used it religiously and even my husband questioned whether I had got Botox! You see I have what they call sleep wrinkles. One brow in particular can look as if it’s been slashed the crease is that deep, but using the patch gradually removed 90% leaving just a faint line.
Nicola Hawkridge-Chung
GBSCAM ... Stay clear The products weren’t what I thought they’d be so requested a refund on the day they arrived as per their refund policy. Now they are trying to only offer a 30% refund and asked me to ship the product to China when the return address is in Walsall, UK. The website looks professional but this is a scam and illegal. They have to refund you fully as per English consumer law.