Useless product and none helpful … Useless product and none helpful customer service: Don't waste your time and money on this junk! I bought two tubes of their intimate lightning cream and after four weeks and applying it 2x per day (mornings and before bed) no result was seen. I reached out to the company and all Casey ( which seems to be the only person working there from all the review responses) had to say is that it should work and it will work but guess what? it didn't work. My experience was that this product was a cheap lotion packed into a 1.7 fl oz tube and sold for 39.95 per tube.

I order/purchased their product 5 days… I order/purchased their product 5 days ago and I have not gotten any update ever since. I tried to send an email via contact us tab to see when will my items get shipped, as the website states that it takes 24-48hrs to be shipped after the purchased, but no luck. And there is no telephone number provided. My order ID is 165054. And i am moving soon i need to make sure i receive the item before i move. Please help.

Awful, awful, awful! My experience with Caspah is similar to previous reviewer Sam's. I placed an order totaling $69.95 on 4/12/19, it is 4/23 and I have not received my order let alone a shipping conformation or tracking info outside of the initial confirmation email directly from Caspah (which means their "customer service" reps cannot accuse me of entering the wrong email address as an excuse). I researched Caspah and Amaira bleaching creams and chose Caspah because it seemed to be a better value, a decision I am sorely regretting. I have checked my email religiously during this time (both inbox and junk folders) and have received ZERO updates. I submitted two messages via the contact page of Caspah's website plus two emails to address provided in the confirmation email. I have checked their site countless times, hoping that the Live Chat would be available but unsurprisingly it is always offline. It was even more disheartening to see that Caspah can reply to reviews on Trustpilot but cannot communicate directly with customers. I would not be surprised to find that when or if I ever receive my product, it is as substandard and ineffective as their customer service. While reading the reviews on Truspilot I noticed that the Caspah reps respond glowingly to all five-star reviews yet are condescending and accusatory to customers when addressing critical reviews which has further reinforced my increasingly negative opinion of their company.

We had some problems with the shipping… We had some problems with the shipping times, but at the end the fixed it. Great work

Great products and friendly service I've always found the people at Caspah very easy to deal with. Always very helpful and quick to respond to any questions I have. Their products work well and aren't too expensive. Unfortunately, even with the best of companies, things go wrong sometimes. It looks like they've been having a few problems recently and now their website appears to be down. I hope they manage to sort things out.