The Process This process was extremely simple. For a person who can draw, I did the best that I could to show my vision and they were able to bring it to life.

I have been working with Jay Anderson… I have been working with Jay Anderson and George Clapton on various projects....always done right, fast and efficient

The artwork delivered is excellent The artwork delivered is excellent. The artists were very responsive to the concepts and details that I shared about our business needs. The process is easy. When it came to the copyright process, the so-called "legal representative" came across as a bit sketchy. I would have expected some sort of web page or reference material to explain/describe what I was purchasing rather than a simple "hello give me your credit card and I will copyright this for you." For an alleged 20-year-old company, that seemed wildly unprofessional. Other than that, it was a worthwhile investment.

Overall it was a very nice experience… Overall it was a very nice experience to work with indigo logo design. The designers were very helpful with ideas and expanding my initial design. Once we got to the revision point I just wish they didn't take so long to respond. They are allotted 48 hours to respond but it seems it was drawn out or I would have to reach out to them after the waiting period to get a response. They immediately responded but the back and forward took my design an extra almost 2 weeks to get finalize and error proof. The last day we used the chat to speak and make the revisions clear. I wish we could have done that 2 weeks ago when I decided on the final design to complete it! Maybe the automatic chat would be a better tool to communicate and move the process along a little faster. I'm very happy with the finalized design and I can't wait to use it for my business!

Repeatedly did not incorporate requests into the work, incredibly rude when this was pointed out I must admit, I am shocked at how the process unfolded with Indigo. They have so many positive reviews. But our experience with them was extremely poor. Not only was it a waste of money, but also time. After TWO months we still did not have what we needed. On more than one occasion, the phone number listed on their website wasn't even in service. It's not possible to actually speak to a live person. It's very obvious that the individuals doing the work are not native English speakers. Therefore, when certain details were explained, they were grossly misinterpreted. At one point, a "senior designer" told me I was "misbehaving." No kidding. I have it in writing. The fact that he did not know that was insulting further reinforces the fact that English is not their first language. His supervisor, who promised to take care of the issue, did not. And here we are EIGHT weeks later, without a final logo. We were even asked to pay extra for the "extra" time and revisions . . . when the problem was our requests were not reflected in the work! Horrible experience and major waste of company time. We missed a great business collaboration opportunity because we didn't have what we needed from Indigo.