Long Term Relationship with my Barcode guys... These guys are great! They have fantastic pre-sales engineers to help you get the right product for your application. That make it easy to try before you buy--only charging for the shipping and consumables--which is VERY reasonable. We were able to use there Try and Buy program to evaluate three different form factors of device from three different vendors and then purchase with confidence.

I purchased TMU printers on website but… I purchased TMU printers on website but filling wrong shipping zip code.I contacted the customer service and Brendan, customer care rep, gave me a quick help by contacting the UPS shipping manager directly multiple times to correct my wrong address until resolving it. I receive my purchase next day as promised. I absolutely recommend this web site to my friends and neighbors if they want to buy printers. Thank you

No "Order Status" feature Online ordering doesn't offer "order status" featuring. Most recent order didn't include tracking and was a drop shipment making it difficult to know if the order was delivered. The customer service was OK, however it was again difficult to get order status or tracking until after the order was delivered. Tried using the "CHAT" feature and there was never anyone who responded to that. There's no feature to set up online accounts so you can track past orders and reorder again.

The printer never worked for more than… The printer never worked for more than 1 hour at a time. After spending 3 days on the phone with the manufacturer they told to call where I bought from for a replacement. Barcode Giant wanted to call the manufacturer again to issue a claim number. Then they said the have to charge for a second printer if I wanted a replacement and they will credit me after 15 days they receive the defective one. I have never heard anything like that ever.

Meh.... Products are as advertised and they often have things I can't find anywhere else. It was upsetting that I couldn't get my web order to process and when I called to order they charged more than what I would've paid online!