No "Order Status" feature Online ordering doesn't offer "order status" featuring. Most recent order didn't include tracking and was a drop shipment making it difficult to know if the order was delivered. The customer service was OK, however it was again difficult to get order status or tracking until after the order was delivered. Tried using the "CHAT" feature and there was never anyone who responded to that. There's no feature to set up online accounts so you can track past orders and reorder again.

Unfortunately not a good experience Unfortunately not a good experience. Items arrived very quick. Problem is one of the items ordered wasn’t even close to as pictured in the items description. It’s a completely different item.

Address on my shipment was incorrect Address on my shipment was incorrect. Because of this, Fedex delivered my equipment 2 days later than I should have received it. The boxes were badly damaged, some of the parts were missing and also damaged.

Excellent service! I have dealt with Lloyd for 5 months researching new scanner guns. My company has never used scanning devices before and Lloyd was so much help for me. He explained everything in great detail where I could fully understand, and he even worked with me on pricing for some substitute items that were out of stock because I waited too long to pull the trigger on ordering. Overall extremely helpful and a 5 star experience. I would highly recommend him to anyone ever looking to get scanner guns for the first time or as replacements.

Now my go-to site for RFID gear. I have purchased from Barcode Giant twice now. I called to talk to a real person before my first purchase and they were great. While they are an e-commerce site and not necessarily setup as a live phone agent type operation, dropping thousands on RFID equipment can be scary from a relatively unknown site. Talking to someone was the only way I was comfortable with my initial purchase, so I would highly recommend this route if you have the same concerns. My second purchase I just went with a regular online order. Both orders were fine, no problems. I received the gear quickly and exactly as ordered, and for a lower price than I found anywhere else.