Excellent service! I have dealt with Lloyd for 5 months researching new scanner guns. My company has never used scanning devices before and Lloyd was so much help for me. He explained everything in great detail where I could fully understand, and he even worked with me on pricing for some substitute items that were out of stock because I waited too long to pull the trigger on ordering. Overall extremely helpful and a 5 star experience. I would highly recommend him to anyone ever looking to get scanner guns for the first time or as replacements.

Meh.... Products are as advertised and they often have things I can't find anywhere else. It was upsetting that I couldn't get my web order to process and when I called to order they charged more than what I would've paid online!

Customer service has been poor Customer service has dropped considerably over the years. We often have to write followups asking if they got our equipment order or to please send the tracking number. Frustrated by a lack of response last week from our sales rep over an urgent order, I submitted both an email and a "chat request" indicating my disappointment with service and asking for a response. We heard from our rep on both channels a few minutes later. In one, he apologized as he had been "on the phone", and on the other -- seemingly forgetting he'd just said he'd been on the phone -- he apologized saying he had "just arrived to the office". It seemed dishonest.

No "Order Status" feature Online ordering doesn't offer "order status" featuring. Most recent order didn't include tracking and was a drop shipment making it difficult to know if the order was delivered. The customer service was OK, however it was again difficult to get order status or tracking until after the order was delivered. Tried using the "CHAT" feature and there was never anyone who responded to that. There's no feature to set up online accounts so you can track past orders and reorder again.

Long Term Relationship with my Barcode guys... These guys are great! They have fantastic pre-sales engineers to help you get the right product for your application. That make it easy to try before you buy--only charging for the shipping and consumables--which is VERY reasonable. We were able to use there Try and Buy program to evaluate three different form factors of device from three different vendors and then purchase with confidence.