Meh.... Products are as advertised and they often have things I can't find anywhere else. It was upsetting that I couldn't get my web order to process and when I called to order they charged more than what I would've paid online!

Thought I was buying a device at a good… Thought I was buying a device at a good price. Five days later they emailed me and said they cancelled my order because they accidentally were advertising a price that was too low.

Customer service has been poor Customer service has dropped considerably over the years. We often have to write followups asking if they got our equipment order or to please send the tracking number. Frustrated by a lack of response last week from our sales rep over an urgent order, I submitted both an email and a "chat request" indicating my disappointment with service and asking for a response. We heard from our rep on both channels a few minutes later. In one, he apologized as he had been "on the phone", and on the other -- seemingly forgetting he'd just said he'd been on the phone -- he apologized saying he had "just arrived to the office". It seemed dishonest.

Address on my shipment was incorrect Address on my shipment was incorrect. Because of this, Fedex delivered my equipment 2 days later than I should have received it. The boxes were badly damaged, some of the parts were missing and also damaged.

Impeccable Purchase Experience I thought I may have trouble with my purchase because we are an ".edu" domain that is tax exempt. To my pleasant surprise, your online purchasing process, email and verbal communication is stunning, impeccable and 100% fantastic!! Thank you Lloyd Patterson and Kirk Giannola for such an easy experience with what I purchased. And, thank you Kirk for following up afterward.