Impeccable Purchase Experience I thought I may have trouble with my purchase because we are an ".edu" domain that is tax exempt. To my pleasant surprise, your online purchasing process, email and verbal communication is stunning, impeccable and 100% fantastic!! Thank you Lloyd Patterson and Kirk Giannola for such an easy experience with what I purchased. And, thank you Kirk for following up afterward.

Customer service has been poor Customer service has dropped considerably over the years. We often have to write followups asking if they got our equipment order or to please send the tracking number. Frustrated by a lack of response last week from our sales rep over an urgent order, I submitted both an email and a "chat request" indicating my disappointment with service and asking for a response. We heard from our rep on both channels a few minutes later. In one, he apologized as he had been "on the phone", and on the other -- seemingly forgetting he'd just said he'd been on the phone -- he apologized saying he had "just arrived to the office". It seemed dishonest.

I bought a TC51 scanner a day later I… I bought a TC51 scanner a day later I got an email saying it was out of stock. I'm hoping that I either get the scanner or get a refund. Edit: it gets worse the order canceled and yesterday I was charged again. I guess I'm going to have to dispute

Meh.... Products are as advertised and they often have things I can't find anywhere else. It was upsetting that I couldn't get my web order to process and when I called to order they charged more than what I would've paid online!

I was not happy when my orders were… I was not happy when my orders were delayed due to tax exempt status and I was not notified. After 10 days I enquired about my orders and I was told that it is held because of tax exempt status, but there was nothing wrong with my tax exemption status. My customer was unhappy and I was disappointed Perry Prasad