Help Desk
CAThe worst customer support anywhere The worst customer support anywhere. Their so called custom dept. is even worse then their template support. We paid 50% upfront to have a Joomla 2.5 website migrate to the latest version of Joomla. We gave them Super admin access to our live site for them to review and give us quote. They quoted price and we agreed and then paid 50% to get the job started. 2 weeks later they asked for more money saying the job was much bigger then they thought. They tried to double the price and we said no. We explained they must do job as quoted and agreed upon by both parties. Then almost 3 months went by and we had to keep asking them when job was to be done. They kept telling us they we working on it. We even created space on our host for them to use to do the job. They didn't know how to login to cPanel and told us the account we created didn't work. We had to teach them how to access it. And they still couldn't. They also managed to break the live site over and over. They don't provide updates and they don't even try to explain what they are doing or provide progress updates. We agreed to a critical path and they assured us job would be finished in two weeks. Well 3 months later still nothing and no communication. We finally asked for a refund and they sent the 50% back. We asked that they at least provide us the template and extensions we were paying for in job and they said NO they would not. We then tried contacting the CEO and he ignored our emails completely. So now we have a live site that they broke and we lost 3 months of waiting for them to finish the job we were paying for. We don't have the template and we have no compensation for wasting our time for so long. We could have had this job done in 2 weeks with a another supplier but we chose JoomArt because we used to be a paying developer for them for 4 years and we thought they would be the right choice. They have no loyalty to customers and really don't care. Bottom line is they are not capable and actually do not know how to do the work and yet claim they can. Buyer beware! Stay away!
Olga Metelskaya
RUVery competent specialists Very competent specialists. They help us quickly, thank you!
Dirk Heyer
DEVirtuemart templates do not work I bought a template with the virtuemart extension from Joomlart for 89 EUR. The extension virtuemart does not work. The support offered me to fix the store for 180 EUR. I can only strongly advise against Joomlart. If you want, you can try out the functionality of the e commerce stores on the website. I have not found a single one where you can check the full functionality.
Thomas Runge
GBUnusable/outdated template, terrible support I have been a customer for several years and in the past, they provided good templates and decent support. Not anymore. The vast majority of their templates are only working on outdated Joomla versions, their last updates are 2+ years ago and "support" is not responding. Their forums are full of messages around the broken functionality of almost all templates and complaints about not getting support/fixes. DO NOT WASTE YOUR TIME AND MONEY THERE!!
Mehar
INExcellent Template and Support team Excellent Template and Support team. The All-new T4 templates are amazing and found support is very fast, I noticed review here and afraid to buy but after buy I found the bad review here are fake or by someone who only looking for money. Amazing support and products. love to buy more in future. Sometimes live chat support I feel should be more fast . Recommend to buy from Joomlart.com