I am so frustrated with Hoi Solutions! I am so frustrated with Hoi Solutions!! I started a small business and I am struggling to keep my head above water because of the stress from dealing with Hoi Solutions and the financial loss to them. I thought I made a great investment with a total of $710. 00 paid to them for a website design. I thought it was going well for the first 2 of months and then they changed my point of contact and I noticed I did not get anymore updates that I did not initiate. Then the progress continued to degress to be little to nothing. So I wrote a letter via email to the owner and my point of contact. The owner appeared to want to help with her response but then I heard nothing from her. I called and managed to talk with the owner, then she would not talk anymore so then given a fourth point of contact that made several false promises. This started in February and now it is November and I do not have a website and I do not have my requested refund. Just false promises and now my phone number must be blocked. The "Contact Us" box on the website does not work anymore. They do not answer any of my calls, text messages, or emails. I lost $710.00 to this company!!!!! I am so beyond frustrated, stressed, and traumatized by this company!!!

@HOI Response and my final message I received @HOI who responded to my Review. The owner in text days ago responded with this: "Hi. After investigating your case I found out that you are trying to scam us by not giving the 50% of remaining amount which you were supposed to pay after approving the storyboard. The sales people called you multiple times for the remaining amount but you didn’t pay to them then obviously my company is not liable to do any further work for you. I would appreciate that you pay your remaining amount the we will surely complete your work as committed and communicated earlier. Thank you" I'm gonna make this perfectly clear for you to understand. 1. The final invoice you want me to pay for where you say I am "trying to scam you for not paying the other 50%" is wrong. - On the invoice it says next to the price "Animation UPGRADE Package". Originally I agreed to the UPGRADE because Sarah asked me if *I wanted that* over the phone AFTER paying for the video but it was NOT mentioned that this was the full price of the video to be completed where I originally paid $1250. I Denied the upgrade in May and said "do the basic animation style we originally agreed to." If this is the total price of the video, and it was never mentioned to me till now, why does it state on the INVOICE: ANIMATION UPGRADE PACKAGE while the other states for the TOTAL price of the video? 2. Why is it till now, when I am requesting my refund, that my payment and package is wrong? - when mentioned I don't wanna pay for the upgrade Jessica replied with ok and still stated I would receive my video in June, then July and then in August which never came. Then Jack said in August I didnt have to pay it because the video was so late. Why have months gone by with this just NOW being mentioned with no calls, texts or emails to myself telling me differently? - You say you call but I have months of screenshots that say differently. I have texts of me begging to talk to someone on your staff for HELP! Multiple calls, texts and no answers from anyone on staff. I have Ben answering phone calls and text messages from different numbers but having BLOCKED my phone number. Why is this the case? 3. Even if you wanted to do buisness and "have me pay for it" there are now a total of 4 (technically 6) staff members who have not returned my calls, voice-mails, emails and texts. - Ben (who blocked my number) - Jessica (who doesn't answer) - Jack (who doesn't answer) - Christine (who doesn't answer) - Shawn (who is suppose to be the "new" person working on my video BUT has never EVER contacted me) - Sarah (my original point of contact which changed to Jessica upon your request) That's 6 people who you claiming that are in your company that haven't reached back out to me no matter how many times ive called, texted, emailed and begged since June. Why? Why is this the case? - When talking to Jessica who didn't respond for over a month she stated "Sorry I was too busy to let you know that your video will not be done on the promised date I gave you." No mention of any additional payment or anything else. Just sorry I was to busy to tell you. Why is that the case??? 3. The Package for the video. - The Package details you say are wrong is your companies fault for making that package. Your staff member Sarah put it together after our phone call for our business together. If the package I signed up for is wrong, that is on your company to change that and notify me so proper adjustments can be made. Why am I just now finding out about this in the previous review response and not MONTHS earlier? My video idea has not changed since Day 1. If that is doubted look at the questionnaire I submitted that your company gave me along with my post asking for a company for my video idea. - on top of that, if the package is wrong and i need to sign a new one, then that means my signature for the package that I paid for is now nullified and you are illegally withholding my funds. 5. Additional context Why I won't ever pay that additional $1250. - My last conversation with Jack in August he stated "he would send me 30 secs of the video every 10 days and if he didn't I would receive my refund." I got the first 30 secs of the 1min and 30sec video HOWEVER it was 0% like the storyboard you gave me. It was nothing like it. - with that being said you expect me to believe you are equipped enough to handle communication, be on time with your deadlines, and produce a decent quality video that matches the storyboard? Not a chance. If you wanna resolve this beforehand then let me talk to your Legal Team or Human Resources since no one on your staff has given me their number upon request every single time I have mentioned it. Instead of me trying to bad mouth your company on reviews like this one, I've been trying to be professional and solve this. As stated, give me your Legals or Human Resources number. Till then, I will keep leaving reviews till the case.

Outstanding website development HOI developed an outstanding website for me. In particular, I have been very impressed with by project manager, Dan Malone. Dan is super attentive to my requests and gets changes made quickly. Because of Dan, I have great confidence in HOI.

Terrible company Terrible company. They just keep asking for more and more money and never deliver the work. Stay away from this company and anyone working there.

Working with Shawn Hanks of HOI Solutions I have had the opportunity of working with Shawn Hanks of HOI Solutions on creating and building a website for me. Shawn was and is an absolute joy to work with. When he started working on the website, I was out of the country and it was very difficult to reach me as the internet was not always reliable and the best way to reach me was by email. Shawn did everything possible to keep me informed on the progress of my website. He listened attentively to each of my requests and had them all implemented. I would highly recommend Shawn and HOI Solutions for any such project.