Fast and courteous support for my… Fast and courteous support for my issue. I appreciated the prompt response.

Sara was a lifesaver Sara was a lifesaver, and my issue was resolved in only one interaction. Thanks, Sara!

What did not go wrong? What did not go wrong? I had a subscription (Premium) for Issuu to share my publications. I had 100 unlisted slots as an extra fee. Suddenly, without noticing, they reduced this to 50 slots. Which means that, if I wanted to replace one of my unlisted slots, I removed one publication (having 99 unlisted slots) but I was not able to upload a new publication. In other words, Issuu changed the terms of my subscription without noticing me. After contacting customer service and asking for a solution (just let me have the 100 unlisted slots), I get a lot of vague answers and explanations. But no solution. My proposal to end the subscription and the return the rest of the money for the rest of the subscription period is not granted. Every time I have a different customer service agent, who does not know the situation. I just warn you: don't subscribe for their services. I would rather suggest to use FlipHTML5. Way cheaper, better service and saves a lot of frustration.

Very easy to work with Very easy to work with - entry-level knowledge got me success the first try

Hassle-Free Refund Process I recently had a positive experience with the customer service team. I have mistaken my subscription plan and asked for help to switch subscriptions and requested a refund for the price difference. Sara from the customer service team promptly responded to my email and efficiently processed the refund. Not only did Sara assist me with the refund, but she also ensured that my subscription plan was adjusted according to my preferences. I appreciate the responsiveness and professionalism demonstrated by customer service.