Deceptive Practices and Disappointing Service While I usually avoid giving negative feedback, I need to share my recent frustration with this service. Right from the start, the phone number they provided me kept getting "robo calls" and calls that hung up right away, the problem is that they would charge me for 1 minute every single time that a someone/a robot would hang up instantly. This might not seem like a lot, but after the first month, I had 30 minutes worth of instant hangups. When I talked to them about it, they said I could pay $12 extra each month for a robo call blocker. But when I checked my phone logs, most of the calls weren't even coming from my business phone line. It seemed like the calls were being made to the number they gave me, and they were charging me for all the calls that weren't routed from my business number. It felt like they created a problem just to sell me a solution. When I spoke with Maria over the phone regarding this issue, she did suggest trying out another phone number to potentially resolve the problem. However, I declined the offer since they didn't propose refunding the money spent on the spam calls that occured on the phone number they had given me. And I didn't want to continue using the service for another month only to be charged for calls that aren't coming from my business phone number once again. When I tried to cancel the service, they told me "Per our Terms and Conditions, we do require a billing calendar's month notice so your account will be canceled and terminated 04/30/2024. The final invoice will be dated 03/15/2024 unless you incur overages during the Service Period of 04/01-04/30/2024." I had to give a full month's notice or they'd charge me for another month—even though I wouldn't be using their service. This practice reeks of deception and undermines trust in their business ethics. Despite this, I must commend the agents handling calls for their professionalism and patience, no problems on that side of things. However, this lone positive aspect fails to overshadow the shadowy tactics employed by the company. Overall, I'd suggest staying away from this company. The low starting price might seem appealing, but they find other ways to make money from you, and it's not worth the hassle.

Professional, Caring, and Reliable! They go above and beyond to make sure all your needs are met. Everyone you interact with is kind, professional, and cares about your business. Highly recommend!

Reliable and Dependable Always! It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!

Answering Service for a busy Medical Practice We have tried other answering services none of them compared to Answering Service Care. They have excellent phone skills, our patient's are never left on hold. The calls are answered by the 3rd ring. The messages are well taken and complete. Best of all they screen the calls very well knowing what is a true emergency or not.

I had an issue with the protocol for our phone message retrievals. I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!