
Rodney F
GBExceptional support for a complicated but very useful product I have been using ClickMagick for about 5 months now and in the past month or two I have raised support tickets with them three times. Nothing wrong with the product or how well it worked; I just didn't understand some points about how to configure and use the product. All three times they responded within a day (usually within a few hours) with either a coherent and helpful answer or a request for more information. One time they asked for the URL to my landing page and when I sent it back to them the agent debugged my webpage for me and and then sent me back the changes I needed to make and why. Another time the agent wrote back asking for some information about the URL that GoogleAds was using as the response to a click and included instructions for how to configure GoogleAds to tell me that information; I hadn't known that I could even do that. I didn't even need him to do anything else as it was obvious then what was wrong. Both in terms of timeliness and the thouroughness of the responses this is a level of customer support that I have rarely experienced in a software product.

Rebekah Hindle
AUResponsive and helpful The team were very quick to identify a missed step in setting up the tracking system. I got a very quick response and they were able to identify the exact step I needed to take to rectify my problem.

Elyse Peterson
GBI received a quick review with step by… I received a quick review with step by step instructions. They were very nice and never made me feel dumb for asking lots of questions!

Susan Harris
GBI have used the ClickMagick help ticket… I have used the ClickMagick help ticket system several times and I have to say they have been Fantastic! They have been very quick to respond and provided me with whatever it is I needed mostly during the first contact. If I needed a second contact or I had questions on their respond they again are very quick to respond and help me out. All the people at the help line are Great and I have enjoyed working with them.

Tamika Johnston
AUAlways prompt and clear support Really prompt and great support as always!