Exceptional support for a complicated but very useful product I have been using ClickMagick for about 5 months now and in the past month or two I have raised support tickets with them three times. Nothing wrong with the product or how well it worked; I just didn't understand some points about how to configure and use the product. All three times they responded within a day (usually within a few hours) with either a coherent and helpful answer or a request for more information. One time they asked for the URL to my landing page and when I sent it back to them the agent debugged my webpage for me and and then sent me back the changes I needed to make and why. Another time the agent wrote back asking for some information about the URL that GoogleAds was using as the response to a click and included instructions for how to configure GoogleAds to tell me that information; I hadn't known that I could even do that. I didn't even need him to do anything else as it was obvious then what was wrong. Both in terms of timeliness and the thouroughness of the responses this is a level of customer support that I have rarely experienced in a software product.

Helpful Team The team is always quick to respond and tries to resolve issues readily. This commitment is reassuring. Thank you, Click Magic Team, for all you do. Thank you James and Matthew for being there. 4/19/24 - 4/20/24

ClickMagick is a great tool with fabulous support ClickMagick is a great tool, but even better is their fantastic support team. When my course materials didn't match the current Google interface, I got confused setting up my paid ads. The guys at ClickMagick were awesome! They offer live chat support, but I went the extra step and booked a screen-sharing session with a specialist named Troy. He cleared everything up and got my campaign on track. Highly recommend ClickMagick for anyone who wants powerful tracking with top-notch help!

Awesome Service with Over-the-Top Support I've been a ClickMagick customer for 1.5+ years and I've been in the digital marketing space for over 20 years, so I've used a LOT of tools and services in that time. While I don't write a lot of reviews, ClickMagick easily deserves one. Not only is their tool highly flexible, with easy-to-read reports that I actually trust (which is critical for tracking results!)...but their support team is one of the absolute BEST I've ever experienced. They are insanely reponsive, with detailed answers, and they take time to actually make sure your issue is resolved. And if you've got a unique integration? No worries! They help you get it all sorted out! I've been especially impressed by James who has helped me many times. But ALL of their team is there and ready when needed. It's rare to find an awesome tool AND awesome "bend over backwards" support, but with ClickMagick it exists! Thank you for the great experience, ClickMagick! :)

Responsive and helpful The team were very quick to identify a missed step in setting up the tracking system. I got a very quick response and they were able to identify the exact step I needed to take to rectify my problem.