Super Fast Responses, Always On Point ClickMagick responses have been lightening fast. I work nights and have gotten replies almost immediately to hard questions in the very wee hours of the morning. The two people I've "met" so far show a lot of humanity, humor and compassion, in addition to knowing their stuff. I love them! Thank you Sagar and Isaiah!

Exceptional support for a complicated but very useful product I have been using ClickMagick for about 5 months now and in the past month or two I have raised support tickets with them three times. Nothing wrong with the product or how well it worked; I just didn't understand some points about how to configure and use the product. All three times they responded within a day (usually within a few hours) with either a coherent and helpful answer or a request for more information. One time they asked for the URL to my landing page and when I sent it back to them the agent debugged my webpage for me and and then sent me back the changes I needed to make and why. Another time the agent wrote back asking for some information about the URL that GoogleAds was using as the response to a click and included instructions for how to configure GoogleAds to tell me that information; I hadn't known that I could even do that. I didn't even need him to do anything else as it was obvious then what was wrong. Both in terms of timeliness and the thouroughness of the responses this is a level of customer support that I have rarely experienced in a software product.

I've been using ClickMagick for a while… I've been using ClickMagick for a while now to track and optimize my Google Ads campaigns, and I must say, the results are impressive. The platform has significantly enhanced my ability to assert and improve conversions. The detailed analytics and tracking tools ClickMagick offers are incredibly user-friendly and provide deep insights into what's working and what's not in my advertising efforts.

Not the best experience. Not the best experience. I tried ClickMagic for our international e-shop seeing their well-made website. We never used a tracking tool before so my hopes were high. There was an intro call where there was 5 people at the same time, so it took longer to get to questions, but was helpful at the end. The problem however started when I tried to integrate one of our Shopify stores - even the most basic order and sales data were innacurrate. That was a bad sign and I started to look for other solutions. In the meantime, the support told me they will look into it but can't guarantee any success of correcting the problem because they need to check it with IT department. Anyways, I still wanted to give it a shot, however I found a better solution and forgot to cancel the account which was only still open due to my hopes of them fixing the issue. I returned to the account back after 1,5 months after I saw being charged twice. Asked nicely for a refund for the whole period since I haven't used the service. I only received a refund for one of the charges. When I wanted to discuss this, the support was suddenly not that nice and accused me of threatening them with writing a bad review after I told them I will share my honest feedback. So here it is, I believe in some cases this tool can be good, but for us running on Shopify, it was not worth it at all since we couldn't even get the full refund :) *Edit after response: Unfortunatelly, what you write is not accurate at all. The system was overreporting not underreporting. So obviously the data you claim is the most accurate was not accurate at all 😄

I have used the ClickMagick help ticket… I have used the ClickMagick help ticket system several times and I have to say they have been Fantastic! They have been very quick to respond and provided me with whatever it is I needed mostly during the first contact. If I needed a second contact or I had questions on their respond they again are very quick to respond and help me out. All the people at the help line are Great and I have enjoyed working with them.