Exceptional support for a complicated but very useful product I have been using ClickMagick for about 5 months now and in the past month or two I have raised support tickets with them three times. Nothing wrong with the product or how well it worked; I just didn't understand some points about how to configure and use the product. All three times they responded within a day (usually within a few hours) with either a coherent and helpful answer or a request for more information. One time they asked for the URL to my landing page and when I sent it back to them the agent debugged my webpage for me and and then sent me back the changes I needed to make and why. Another time the agent wrote back asking for some information about the URL that GoogleAds was using as the response to a click and included instructions for how to configure GoogleAds to tell me that information; I hadn't known that I could even do that. I didn't even need him to do anything else as it was obvious then what was wrong. Both in terms of timeliness and the thouroughness of the responses this is a level of customer support that I have rarely experienced in a software product.

Responsive and helpful The team were very quick to identify a missed step in setting up the tracking system. I got a very quick response and they were able to identify the exact step I needed to take to rectify my problem.

I received a quick review with step by… I received a quick review with step by step instructions. They were very nice and never made me feel dumb for asking lots of questions!

I have used the ClickMagick help ticket… I have used the ClickMagick help ticket system several times and I have to say they have been Fantastic! They have been very quick to respond and provided me with whatever it is I needed mostly during the first contact. If I needed a second contact or I had questions on their respond they again are very quick to respond and help me out. All the people at the help line are Great and I have enjoyed working with them.

Always prompt and clear support Really prompt and great support as always!