TonyB
GBThanks James and Isaiah Thanks James and Isaiah. Quick responses and thorough answers. Thanks for your help! Tony
Susan Harris
GBI have used the ClickMagick help ticket… I have used the ClickMagick help ticket system several times and I have to say they have been Fantastic! They have been very quick to respond and provided me with whatever it is I needed mostly during the first contact. If I needed a second contact or I had questions on their respond they again are very quick to respond and help me out. All the people at the help line are Great and I have enjoyed working with them.
Rodney F
GBExceptional support for a complicated but very useful product I have been using ClickMagick for about 5 months now and in the past month or two I have raised support tickets with them three times. Nothing wrong with the product or how well it worked; I just didn't understand some points about how to configure and use the product. All three times they responded within a day (usually within a few hours) with either a coherent and helpful answer or a request for more information. One time they asked for the URL to my landing page and when I sent it back to them the agent debugged my webpage for me and and then sent me back the changes I needed to make and why. Another time the agent wrote back asking for some information about the URL that GoogleAds was using as the response to a click and included instructions for how to configure GoogleAds to tell me that information; I hadn't known that I could even do that. I didn't even need him to do anything else as it was obvious then what was wrong. Both in terms of timeliness and the thouroughness of the responses this is a level of customer support that I have rarely experienced in a software product.
Irene Aleogena
GBHelpful Team The team is always quick to respond and tries to resolve issues readily. This commitment is reassuring. Thank you, Click Magic Team, for all you do. Thank you James and Matthew for being there. 4/19/24 - 4/20/24
Martin
GBFacebook Tracking I requested some information how to set up facebook tracking, the guys was very patient in helping me with the right information