Ohio Unemployment.. Kudos for caring, patience and finding solutions This has been a very trying time for all of us during this Covid 19 crisis. I have had to rely on my faith and stir up every ounce of patience I possess in order to survive with a positive attitude. My finances and spirit has taken a hit. One problem after another but today I needed to resolve an issue with my unemployment claim leaving me no options but to call in instead of the online option. I'm so thankful that I did. I was blessed to speak with a Ms. Maxwell who took her time and patiently helped me to not only understand my case but also found problems that I would have never known was there. She called on the assistance of her Supervisor Monica Hollis who extended the same time, patience and concern. Though my particular case is far from favorable at this point I still walked away feeling some relief, and in knowing that they cared as unknowingly they helped to relieve my anxiety at such a trying time. Kudos Ms. Maxwell and Monica Hollis

Positive Interaction Hello I tried three times putting in answering the questions and explanations on unemployment page. I kept getting the error 404. I ended up calling in and a lady named Dana Rowe taking my call. i explained to her what happened and she entered everything for me and went out of her way helping me. i really was surprised how patient and helpful she was. She definitely should be a trainer or supervisor. She was excellent. Thank you so much.

Great customer service from Chris (S)… Great customer service from Chris (S) 18511 He was so helpful & knowledgeable about my unemployment benefits that, I have been waiting on forlast10 weeks, just very great full there is good working people out there they care about others!! This world needs more of this great individual in it! Thanks again, Tracy

I spoke with Jessi (employee #1282)… I spoke with Jessi (employee #1282) today.l She is employed with Ohio Unemployment. I have never had a nicer experience with an employee. She listened patiently and helped me immensely with my problem. Everyone should take a lesson from her on how to deal with people, especially elderly, to make them feel important and comfortable.

Latreeva the great!! I want to share with you an exceptional phone experience I had with a person named Latreeva, who responded to a phone call made to the Ohio bureau of unemployment. These are difficult times for all of us due to the pandemic and the high unemployment effecting so many people. She was extremely knowledgeable, patient and a very pleasant person to interact with. How refreshing it is to speak with such a friendly person who herself may be dealing with stress of her own. In closing, this is the type of person who will give "customer service" a great name. Thanks so much, Traci