Direct Interactions

701 5th Ave. #4250, 98104, Seattle, United States
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4.80
Based on 20 Reviews

5

95.00%

4

0.00%

3

0.00%

2

0.00%

1

5.00%
About Direct Interactions

We help customer-obsessed organizations deliver outstanding customer service with our highly skilled, emotionally intelligent, distributed workforce. From Disaster Response to 211 Support, we offer cost-effective cloud-based customer service solutions that easily adapt to capacity surges. Our US-based workforce of customer service experts prioritize accuracy and empathy on every call to our citizens in need.

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Marilyn
GB

Positive Interaction Hello I tried three times putting in answering the questions and explanations on unemployment page. I kept getting the error 404. I ended up calling in and a lady named Dana Rowe taking my call. i explained to her what happened and she entered everything for me and went out of her way helping me. i really was surprised how patient and helpful she was. She definitely should be a trainer or supervisor. She was excellent. Thank you so much.

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Emmanuel Banks
GB

A satisfied customer I spoke with a Ms Danielle Ayers (from North Carolina) this morning in regards to unemployment assistance being put on hold. To my surprise after waiting nearly a half our to speak with someone,my call was disconnected.Ms Ayers not only called ME back,but she did it TWICE! Her attitude was great end her customer service was above and beyond.

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Kate Howard
GB

Good company to work for Training is great ! The staff are always upbeat and positive, and a message away if you ever need help.

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Roberta Fechner
GB

Ohio Unemployment Workers Ohio Unemployment Workers I have been dealing with your people since March on and off. Recently I have been mandatory layoff due to Covid-19. If I could send flowers to your people who have helped me I would. Every person has been amazing patient and friendly in helping me through break on claims to pay held. I want to say Thank You. The people are great and have no realization how wonderful they all are Roberta Fechner

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Steve Zemanek
GB

Samantha Slade is outstanding Samantha Slade is outstanding. Extremely knowledgeable, personable, helpful with an outstanding disposition. She took care of my claim needs and was very patient through all of my questions. I recommend her to anyone. Not just five star, a whole constellation. SAZ

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