Positive Interaction Hello I tried three times putting in answering the questions and explanations on unemployment page. I kept getting the error 404. I ended up calling in and a lady named Dana Rowe taking my call. i explained to her what happened and she entered everything for me and went out of her way helping me. i really was surprised how patient and helpful she was. She definitely should be a trainer or supervisor. She was excellent. Thank you so much.

Call to unemployment I had to call unemployment to verify they had all my documents yesterday. The portal was not working properly for me to upload what I needed to upload. Ms. Camelia, ID# 2118 was so wonderful. She was patient and spoke clearly and walked me through everything, while double checking to make sure I had all documents needed to move forward in the process. I’ve had to call a couple times, and people can be very short. Not Camelia, thank you for not rushing and making the experience a smooth one, not cringy

I spoke with Jessi (employee #1282)… I spoke with Jessi (employee #1282) today.l She is employed with Ohio Unemployment. I have never had a nicer experience with an employee. She listened patiently and helped me immensely with my problem. Everyone should take a lesson from her on how to deal with people, especially elderly, to make them feel important and comfortable.

I spoke with Rusti yesterday and she… I spoke with Rusti yesterday and she was a very sweet person who helped me as best as she could I then spoke with Cliff today and he was also very sweet and explained to me what needed to be done! I have had nothing but great experiences with all the agents I have spoke with since day one thank you for all you have done!

Ohio Unemployment.. Kudos for caring, patience and finding solutions This has been a very trying time for all of us during this Covid 19 crisis. I have had to rely on my faith and stir up every ounce of patience I possess in order to survive with a positive attitude. My finances and spirit has taken a hit. One problem after another but today I needed to resolve an issue with my unemployment claim leaving me no options but to call in instead of the online option. I'm so thankful that I did. I was blessed to speak with a Ms. Maxwell who took her time and patiently helped me to not only understand my case but also found problems that I would have never known was there. She called on the assistance of her Supervisor Monica Hollis who extended the same time, patience and concern. Though my particular case is far from favorable at this point I still walked away feeling some relief, and in knowing that they cared as unknowingly they helped to relieve my anxiety at such a trying time. Kudos Ms. Maxwell and Monica Hollis