Positive Interaction Hello I tried three times putting in answering the questions and explanations on unemployment page. I kept getting the error 404. I ended up calling in and a lady named Dana Rowe taking my call. i explained to her what happened and she entered everything for me and went out of her way helping me. i really was surprised how patient and helpful she was. She definitely should be a trainer or supervisor. She was excellent. Thank you so much.

I spoke with Danielle ( 689374 )today… I spoke with Danielle ( 689374 )today from Ohio unemployment office . She was absolutely amazing from the warm greeting to filling out the application everything about her phone call was great . She also gave me some really good information about work from home jobs . I usually dread calling unemployment but she really made the whole process a lot better . Thanks again Danielle !! I hope you see this one day & get to see how your kindness really made my day . !

Helpful to a fault! I'm writing to let anyone who needs to know what a great and helpful employee works at the ODJFS. His name is Paul, employee ID #1398. My case became an entangled issue. After trying for weeks to get through to a human being to try to straighten it all out, I waited for 1 1/2 hours, determined to get to an operator. Paul answered the phone and I could not believe the enthusiasm to solve my situation. We were on the phone together for another 1 1/2 hours! He could not have been more diligent if he tried! Just an outstanding effort to cut through my issues and finally get the ball rolling on my claim. Thank you Paul!! You are a credit to your peers!!!!

Rachel was Awesome! On 4/12/21 at approximately 2pm, I called about some ongoing issues I have been having with unemployment in ohio. The agent who answered my call was Rachel ID: 17636. She was awesome!! She listened to me, she was SO helpful, she was the sweetest lady. She figured out what the issue was, and took Immediate action to fix it. She was just so pleasant to talk to, I almost didn't want to hang up. She just made my whole day better!

I spoke with Jessi (employee #1282)… I spoke with Jessi (employee #1282) today.l She is employed with Ohio Unemployment. I have never had a nicer experience with an employee. She listened patiently and helped me immensely with my problem. Everyone should take a lesson from her on how to deal with people, especially elderly, to make them feel important and comfortable.