Very good support Very detailed and clear answer from support in order to resolve the issue I got. Great service.

While we are not the biggest account… While we are not the biggest account with Mailgun, the support team has always gotten back to me in a timely fashion. The last support call Mailgun helped our team in a big way by evaluating our current configuration and enabled a setting for us that made all the difference to enhance our workflow and made our business look polished. Thanks

They have locked down our sending ability They have locked down one of our domains, claiming leaked smtp credentials (we do not use smtp, so could not have leaked any creds - they provided no further details, nor any logs, nothing, and we have no unauthenticated mail sent via our domain either). There's no local Aussie phone number to call, support does not seem to respond on Australian business hours - so god knows when can we get it unlocked. Go somewhere else if you want reliability. This is an abysmal and un-acceptable way to deal with a paying customer of long years.

Mailgun support team is excellent Mailgun support team is excellent. I am short of words to say how prompt and caring they are.

This company plays games This company plays games - spent time and money having all setup to integrate with our CRM then we are told the account is frozen due to some business validation paperwork, which we did fill out but lost a week. Then a month goes by all good then we are told the same paperwork needs to be done again. We write back saying we did this its all in a ticket showing we did it, everything ok then told sorry account closed no further info, ticket closed, cant call anyone, etc. They took out money, we paid someone to set this up and this is how the company responds.