1 Star is to many for Teledirect 1 Star is to many for Teledirect. We were told we would have a live operator answer our calls, that is not the case. We got a generic automated message and our customers were put on hold and never picked up. We had customers who were "disconnected" and not called back. I called myself to see what was going on and my customers were right. I called our CSR Loise and was told, "what your customers said is not accurate". I told her I had called myself and experienced the same problems and Loise told me "I was not accurate". Even though I had called and spoke to Loise previously and she told me they did not have enough employees. They charged us 30 minutes for holiday's when no calls came in on the holiday. I had to call multiple times to get the minutes credited back to me. You think you are getting a good deal with them paying by the minute until you start seeing they are taking 5 minutes per call and you are getting a 5 word message for this 5 minute call. They do not stick to the script you send them always missing information and claim the customer would not give them the info. People always call and leave a message and refuse to give you their name. You are better off with VM you get from your telephone carrier than using this company.

We have been using TeleDirect as an off-hour call center We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.

Very dependable service For my counseling clinic, I've found it difficult to find a solid answering service. TeleDirect has been a breath of fresh air, providing great service without any contracts.

Teledirect.com is a horrible call center. I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.

Top Notch Customer Care I've not only used TeleDirect in my offices, but I've now referred many of my clients to their services. The customer care we've received since day one and the top notch communication and client engagement experience has been worth its weight in gold. When you're too busy to handle inbound call volume or for seminar reservation services, TeleDirect is the call center for you.