Simple...too simple Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests. I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.

Recommend TeleDirect Services After being a client of and working with TeleDirect services for about 15 years, TeleDirect's commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.

Claudia Jasso is a pleasure to work… Claudia Jasso is a pleasure to work with. I had the recent experience of working with Claudia Jasso on integrating a complex appointment setting system. She was incredibly responsive, informative, and willing to work with tough demands. A+.

Teledirect.com is a horrible call center. I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.

I have had the pleasure of working with Loise Wise I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can't imagine working with anyone else.