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Trustify360 - Default Title

TeleDirect Communications, Inc.

PO Box 578, 95628, Fair Oaks, United States

http://www.teledirect.com

Visit this site

4.15

Based on 20 Reviews

75.00%

5.00%

0.00%

20.00%

About TeleDirect Communications, Inc.

Welcome to our call center profile! We are a customer-focused call center that is dedicated to providing exceptional service to our clients. Our team is comprised of highly skilled professionals who are passionate about delivering top-notch customer support. At our call center, we understand that each customer interaction is an opportunity to build long-lasting relationships with our clients. That is why we take great care to ensure that every customer receives personalized attention and support. We specialize in providing inbound and outbound call center services to businesses across a wide range of industries. Our services include customer support, reservations, lead qualification, order processing, appointment scheduling, and more. We also offer customized solutions tailored to meet the unique needs of each of our clients. Our call center is equipped with state-of-the-art technology and tools to ensure that we are able to deliver the highest level of service to our clients. We use advanced call routing and reporting software to streamline our operations and provide real-time data to our clients. At our call center, we are committed to providing the best possible experience for our clients and their customers. We are dedicated to continuous improvement and are always looking for ways to enhance our services and exceed our clients' expectations. Thank you for considering our call center for your business needs. We look forward to the opportunity to work with you and help you achieve your goals.

Contact Info

http://www.teledirect.com
PO Box 578, 95628, Fair Oaks, United States
[email protected]

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Great Experience with TeleDirect When transitioning to TeleDirect, their team made the process very easy. They have met their SLAs throughout the time we have partnered with them, and if there are any opportunities for training for their staff they are very quick to address it. Our system is overall happy with the services we are receiving from TeleDirect!

Top Notch Customer Care I've not only used TeleDirect in my offices, but I've now referred many of my clients to their services. The customer care we've received since day one and the top notch communication and client engagement experience has been worth its weight in gold. When you're too busy to handle inbound call volume or for seminar reservation services, TeleDirect is the call center for you.

Reliable Professional Service I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.

Teledirect.com is a horrible call center. I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.

We have been using TeleDirect as an off-hour call center We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.

TeleDirect Communications, Inc.

http://www.teledirect.com

About TeleDirect Communications, Inc.

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Contact Info

Nicole Wilson

Tiffany L. Garcia

Jessica

TandC

Drew F