Tiffany L. Garcia
GBTop Notch Customer Care I've not only used TeleDirect in my offices, but I've now referred many of my clients to their services. The customer care we've received since day one and the top notch communication and client engagement experience has been worth its weight in gold. When you're too busy to handle inbound call volume or for seminar reservation services, TeleDirect is the call center for you.
Howard Mintz
GBTeledirect Experience We have been using Teledirect as our call center for about 6 years. The most recent customer service rep is exceptional. In the past it has been a bit difficult to reach a contact, but they would always get back to you. Now responsiveness is truly excellent. The call center operates well and when I do test calls there odd usually little to no wait.
IM
GBClaudia Jasso is a pleasure to work… Claudia Jasso is a pleasure to work with. I had the recent experience of working with Claudia Jasso on integrating a complex appointment setting system. She was incredibly responsive, informative, and willing to work with tough demands. A+.
Zombie Plays
GBSimple...too simple Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests. I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.
Nicole Wilson
GBGreat Experience with TeleDirect When transitioning to TeleDirect, their team made the process very easy. They have met their SLAs throughout the time we have partnered with them, and if there are any opportunities for training for their staff they are very quick to address it. Our system is overall happy with the services we are receiving from TeleDirect!