TeleDirect has been a valued partner of AlphaTheta Music Americas, Inc. TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.

1 Star is to many for Teledirect 1 Star is to many for Teledirect. We were told we would have a live operator answer our calls, that is not the case. We got a generic automated message and our customers were put on hold and never picked up. We had customers who were "disconnected" and not called back. I called myself to see what was going on and my customers were right. I called our CSR Loise and was told, "what your customers said is not accurate". I told her I had called myself and experienced the same problems and Loise told me "I was not accurate". Even though I had called and spoke to Loise previously and she told me they did not have enough employees. They charged us 30 minutes for holiday's when no calls came in on the holiday. I had to call multiple times to get the minutes credited back to me. You think you are getting a good deal with them paying by the minute until you start seeing they are taking 5 minutes per call and you are getting a 5 word message for this 5 minute call. They do not stick to the script you send them always missing information and claim the customer would not give them the info. People always call and leave a message and refuse to give you their name. You are better off with VM you get from your telephone carrier than using this company.

Reliable Professional Service I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.

Our account Rep Kat always responds… Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.

Teledirect.com is a horrible call center. I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.