Ruby Jones
GBRecommend TeleDirect Services After being a client of and working with TeleDirect services for about 15 years, TeleDirect's commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.
Howard Mintz
GBTeledirect Experience We have been using Teledirect as our call center for about 6 years. The most recent customer service rep is exceptional. In the past it has been a bit difficult to reach a contact, but they would always get back to you. Now responsiveness is truly excellent. The call center operates well and when I do test calls there odd usually little to no wait.
Zombie Plays
GBSimple...too simple Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests. I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.
Grateful Dave T
GBTeleDirect has done an admirable job… TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.
Narek
NLScam Scam. Professional thieves! Not informing properly that they charge the customer 1 EUR a min for a call. Instead, they hide this information in a text to make it legally acceptable. Loathsome!