Doctor Mike
GBVery dependable service For my counseling clinic, I've found it difficult to find a solid answering service. TeleDirect has been a breath of fresh air, providing great service without any contracts.
michelle goode
GBTeleDirect has been a valued partner of AlphaTheta Music Americas, Inc. TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.
Drew F
GBWe have been using TeleDirect as an off-hour call center We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
Zombie Plays
GBSimple...too simple Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests. I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.
Ruby Jones
GBRecommend TeleDirect Services After being a client of and working with TeleDirect services for about 15 years, TeleDirect's commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.