IM
GBClaudia Jasso is a pleasure to work… Claudia Jasso is a pleasure to work with. I had the recent experience of working with Claudia Jasso on integrating a complex appointment setting system. She was incredibly responsive, informative, and willing to work with tough demands. A+.
Drew F
GBWe have been using TeleDirect as an off-hour call center We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.
Brad T.
GBTeledirect is a great call answering service Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.
TandC
GBTeledirect.com is a horrible call center. I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.
Jessica
GBReliable Professional Service I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.