I used the free trial then realized I… I used the free trial then realized I didn’t need the service. I forgot to cancel the trial and got pushed into a paid subscription. I reached out to the MOZ team and they were very responsive, very understanding and refunded me promptly which (unfortunately) in this day and age doesn’t always happen. Great look for the MOZ team, they do absolutely care about their customers.

impossible to cancel free trial The link to cancel my free trial subscription is not functioning properly. I have also sent an email requesting Moz to cancel my subscription manually, but have not received a response. Meanwhile, they have been attempting to direct debit from the credit card account I provided them with every day, even though I have been unable to cancel my subscription due to the broken link and lack of response to my emails.

Great thought leadership and SEO toolset I've used MOZ for a few years, since back when it was SEOMOZ, and it has always been a robust tool with great thought leadership backing the product. Rand Fishkin is a brilliant digital marketing leader. I really do wish it did a better job at spidering sites, instead of relying on a third party app like Xenu or ScreamingFrog. I really just want an all in one solution, and I feel like MOZ comes close in a lot of ways.

Professional SEO tools; Great customer service Moz offers amazing SEO tools, in my opinion more useful for skilled technicians. It's definitely possible to use other tools when you're just starting out, but Moz still offers a great value with their subscription options. Their customer service is also too notch, they'll really take care of each one of their customers. They issued me a refund for an accidental subscription, which surprised me since their Terms of Use states that they don't! Even without a subscription, Moz still offers lots of materials to learn for free, which people who are new to SEO should use.

Excellent Customer Service I wasn't aware that once the free trial ended, my card would be charged the monthly subscription amount. I was quite surprised when I saw the charge pop up on my phone. I emailed MOZ support and quickly received an email back asking to confirm my details. I was then issued a full refund plus a $50 credit for when I return. They definitely won an eventual customer.