Amazing team and very accommodating… Amazing team and very accommodating with small errors as well as large ones. Recommended for medium to large organizations, the time it takes to get noticed and score can hinder small businesses that a cas strapped and in my case building my SEO and peripherals to is already demanding! Small country small client base. Well done team. Clint Morris

Your speed and efficiency were impressive Your speed and efficiency in resolving the issue were impressive, and it’s clear that your expertise played a critical role in the outcome. What’s more, I think that your streamlined SOP really paid off.

impossible to cancel free trial The link to cancel my free trial subscription is not functioning properly. I have also sent an email requesting Moz to cancel my subscription manually, but have not received a response. Meanwhile, they have been attempting to direct debit from the credit card account I provided them with every day, even though I have been unable to cancel my subscription due to the broken link and lack of response to my emails.

It's literally impossible to cancel It's literally impossible to cancel. The button that says 'cancel here' conveniently isn't linked to anything. When choosing a reason to cancel, you're kicked right back to the start all over again and then the customer service team are ridiculous, why on earth would you need the last 4 digits of my card on file when I'm emailing from the email on file? Make it make sense. I have had to cancel my card just to stop them from trying to take 40 payments a day. Ridiculous.

I used the free trial then realized I… I used the free trial then realized I didn’t need the service. I forgot to cancel the trial and got pushed into a paid subscription. I reached out to the MOZ team and they were very responsive, very understanding and refunded me promptly which (unfortunately) in this day and age doesn’t always happen. Great look for the MOZ team, they do absolutely care about their customers.