Great service and business ethics I took out a trial subscription to explore the functions. They were fine but didn't include a particular thing I was looking for. A month went by, I thought I had cancelled but didn't and so a charge went through. I emailed them to explain, they immediately understood and refunded the charge. I'm no expert on their technology but their service and business ethics are great.

Great thought leadership and SEO toolset I've used MOZ for a few years, since back when it was SEOMOZ, and it has always been a robust tool with great thought leadership backing the product. Rand Fishkin is a brilliant digital marketing leader. I really do wish it did a better job at spidering sites, instead of relying on a third party app like Xenu or ScreamingFrog. I really just want an all in one solution, and I feel like MOZ comes close in a lot of ways.

It's literally impossible to cancel It's literally impossible to cancel. The button that says 'cancel here' conveniently isn't linked to anything. When choosing a reason to cancel, you're kicked right back to the start all over again and then the customer service team are ridiculous, why on earth would you need the last 4 digits of my card on file when I'm emailing from the email on file? Make it make sense. I have had to cancel my card just to stop them from trying to take 40 payments a day. Ridiculous.

Excellent Customer Service I wasn't aware that once the free trial ended, my card would be charged the monthly subscription amount. I was quite surprised when I saw the charge pop up on my phone. I emailed MOZ support and quickly received an email back asking to confirm my details. I was then issued a full refund plus a $50 credit for when I return. They definitely won an eventual customer.

MOZ as a Whole - Amazing MOZ has pretty decent software, but their entire offering is why they get 5 stars. They have a robust community, they offer great content and they offer good software that does an all-around solid job. It is not my only choice and top-choice, but it's part of the software we use and it is certainly worth the cost. Great company overall, their impact on the industry alone deserves 5-stars!