I think overall the product has… I think overall the product has potential. They make it easy to customize. But, when I determine it wasn't a right fit for us & asked for a refund, they granted it but has taken over nearly 3 months to refund. After numerous attempts to reach out I finally had to submit a billing dispute with my credit card company with proof (emails) from Ligna about the refund being approved but nothing was actioned.

Ligna will put an end your stigmas and bring efficienty to your biz We got the Ligna lifetime Agency plan back in July 2023. The Ligna core functionality has always worked very well One of the great things about Ligna (especially on the cheaper plan we're on), if you have Amazon SES/SNS or another separate mail service, you are not capped at a lower send limit by plugging in your own SMTP email or SMS services. One thing to note is that the plan says unlimited O365 emails. This is a bit misleading because sending campaign emails is actually against the O365 Terms of Service (ToS) agreement with Microsoft and get your account disabled. I think that needs to be removed from the wording or add a warning at a minimum. I recommend sending from an alternate domain name or Amazon SES not your official domain you do business with. The website builder is easy to use if whether you're a designer or not, but also you can import your own sites which we do from WebStudio that our designers use. The big win for us..It's nice to have everything in one place without the overwhelmingness of our original CRM. Ligna is purpose built. We spent 5x the price before discovering Ligna on a CRM/ERP that was just a headache trying to integrate everything with Pabbly and other tools where most of that functionality we paid extra for wasn't even used. Ligna works OOBE Jon was very responsive and helped us with silly questions about many things we had asked because we are a new Marketing Agency. The only issue we ran into after reaching out to support, we were unlucky that we were never able to get our corporate 800 number moved from GrassHopper to Ligna using the Plivo form. However, we are glad that didn't work out because I didn't realize at the time you can only receive calls while logged into Ligna. Since we simply just forward calls to voicemail, it worked out better for us in the end. The only other thing off hand is I couldn't get the payments to work, but we use ThriveCart because we have many Pabbly integrations already setup. I just setup the new feature for Worker Tasks and am amazed. I've said a lot, and I'm sure there is a lot left unmentioned.

Bad Customer Service. All these 5 stars reviews appear in the last few hours. Dont trust them. Go to their Facebook group. You will see how their customer service are. Their customer service is bad. I have proof that they have not respond to my ticket even multiple messages have been sent. Bad customer service.

Long term game changer Ligna is a very powerful tool (or rather set of tools). It hosts websites, allows for email marketing, blogging, project management and loads more. The team continually comes up with new ideas and features and is very supportive of the community. I'd give it a full 5 stars, but there are 2 areas for long-term improvement: Support is minimal at the moment and the website builder is too hard for me to use compared to WordPress/WebWave/Webstarts etc. Right now there is pure raw power, I look forward to it being refined and easier to use while I do my best to learn all the amazing features it has to offer.

Great and Getting Even Better Jon has put so much time and effort into Ligna. He really goes the extra mile to ensure customers have what they need. This is already a powerful tool for marketers and will be even more so in the future. Thrilled to be part of the Ligna family!