Ticks all the boxes Superb user interface for creating multi-faceted publications where every interaction is trackable. The customer service has been prompt and super helpful. Love the way they are constantly evolving the many functions that you can apply.

Very poor customer service Whilst I found the process of creating a magazine on Flipsnack very good, I cannot say the same for their customer service operators. As I work in an educational establishment, I asked one operator if we were allowed a discount on their Starter pricing package. He said yes and sent me a link for a 30% discount. He explained that the discount was valid for 24 hours. Having had this approved by my line manager, I contacted Flipsnack the next day to commence with the Starter package. I was told that the discount was invalid. (However the 24 hour period had not expired at that time ) The woman I had a conversation with was quite unhelpful. She didn't explain why the discount code was suddenly no longer valid and insisted I was in the wrong. Hence giving Flipsnack 2 stars for customer service.

Got back to me quickly Got back to me quickly, kept me updated with regular emails and a fixed the problem quickly.

the tool is mostly working the tool is mostly working. but there is little problems, and i don't get precise answer with customer care (in think they are humans, but give answer like bots). moreover, there are at the limit of being thieves, living with bad information of your subscription if you ever give them your credit card. worst customer care in 25 years in IT fields (and i manage a company using a lot of online service)

LOVE FLIPSNACK Our company uses flipsnack for member newsletters and sale brochures. I really love your product and the ease of use. I also check in regularly on the stats which helps our company with future creative. Would love to see more ease with swapping out a page but otherwise AMAZING product!