Very unclear description with … Very unclear description with subscription in terms of what you are receiving as far as flip files go. Spent much time and effort trying to download just a simple flipfile, which is all I wanted. However, even with the many chats in the service provided, it was always confusing and there was never a direct answer as to why I was not able get a copy of the flipfile which i spent a lot of time working on, just so that it can be downloaded in that exact format as it was displayed, only to be told eventually that i would have to upgrade! very disappointing. there should be clear indications as to EXACTLY what one is getting!

Their customer service is impeccable. I have been using their platform for over a year and it works spectacularly. I have sometimes had some questions about how it works and they have resolved any questions or issues quickly and efficiently. Their customer service is impeccable.

Great customer support 1) Free trial feature should be improved - after 2 hours of building a book you try to download it and receive a notification that work will be lost unless you pay for a month subscription. Must be clear in advance. 2) Had some aspect with payment, Customer service resolved it within minutes - that part was nice above expectations.

1st Time with Online Brochure I just received help from a service rep named Christian for multiple problems! I appreciate his help! He responded really fast, was polite and went above and beyond after I expressed concern with my brochure dilemma. It really made a process that could’ve been frustrating, actually painless. Super glad I found my way to messaging him. (:

Easy and eye catching We have been using Flipsnack to build an online program guide for our Wellbeing Think Tank events. It is easy to use, looks sharp, and we get complimented every event on how professional it looks. I'd highly recommend Flip snack to other organizations and small businesses.