Their customer service is impeccable. I have been using their platform for over a year and it works spectacularly. I have sometimes had some questions about how it works and they have resolved any questions or issues quickly and efficiently. Their customer service is impeccable.

Flipsnack Made Me Stand Out as a Marketing Professional! I'm a Marketing Manager and whomever I'm working for, I introduce Flipsnack and flipbooks as a premiere marketing tool. Some employers were like, "Well, I don't know if that will work for us. We've never done it that way." So, I'd spend about 30-40 minutes, depending on the length of the flipbook and content, images required, bring it back to them to see and they're all obsessed and now want me to create flipbooks for all kinds of things! Told you! Lol. Sales have skyrocketed. Flipsnack has elevated my marketing skills, it's easy to use, high tech, and very professional looking. It makes the competition pale in comparison. I highly recommend Flipsnack. I've been creating beautiful flipbooks with them for years, which has greatly attributed to my personal success, as well as for any company that I work for.

Ticks all the boxes Superb user interface for creating multi-faceted publications where every interaction is trackable. The customer service has been prompt and super helpful. Love the way they are constantly evolving the many functions that you can apply.

Great customer support 1) Free trial feature should be improved - after 2 hours of building a book you try to download it and receive a notification that work will be lost unless you pay for a month subscription. Must be clear in advance. 2) Had some aspect with payment, Customer service resolved it within minutes - that part was nice above expectations.

Text formatting bug huge problem! Update: FlipSnack fixed the text editor bug that prevented us from publishing. Fix took several weeks and required several customer support reps to re-diagnose issue. That said, my review has improved. For weeks I have been going in circles with customer service having to prove that the view one sees in their EDITOR mode is different from the published mode. In short, the text box formatting has a bug and you cannot access the html to correct it. I have sent them several screen shots of the two and the obvious discrepancy and I have been getting back lame answers, mainly blaming me. Today they admitted to the bug. But clearly others would have encountered an error simply caused by coping text boxes! Awful.