Got back to me quickly Got back to me quickly, kept me updated with regular emails and a fixed the problem quickly.

Very poor customer service Whilst I found the process of creating a magazine on Flipsnack very good, I cannot say the same for their customer service operators. As I work in an educational establishment, I asked one operator if we were allowed a discount on their Starter pricing package. He said yes and sent me a link for a 30% discount. He explained that the discount was valid for 24 hours. Having had this approved by my line manager, I contacted Flipsnack the next day to commence with the Starter package. I was told that the discount was invalid. (However the 24 hour period had not expired at that time ) The woman I had a conversation with was quite unhelpful. She didn't explain why the discount code was suddenly no longer valid and insisted I was in the wrong. Hence giving Flipsnack 2 stars for customer service.

Looks good but hard to promote While the final product looks sophisticated, there are major issues with delivering it via social media and website. After we paid for a year subscription and after we spent countless hours creating our pdfs, only then were we told that the website platform we used had "limitations" and couldn't render the flip book properly. Also, the flipbook does not translate well to social media. So you're left with a really nice looking book that you can't promote. Would have given 1 star, but the support staff there was really nice (and apologetic), so the extra star is out of appreciation for them.

Their customer service is impeccable. I have been using their platform for over a year and it works spectacularly. I have sometimes had some questions about how it works and they have resolved any questions or issues quickly and efficiently. Their customer service is impeccable.

Flipsnack is an answer to prayer! Flipsnack is an answer to prayer. We are a ministry with 2.7 inboxes annually. This service helps us connect members with valuable content - instantly. As an author, it is my "go-to" service. - Dr. Stephen Phinney