Ticks all the boxes Superb user interface for creating multi-faceted publications where every interaction is trackable. The customer service has been prompt and super helpful. Love the way they are constantly evolving the many functions that you can apply.

Text formatting bug huge problem! Update: FlipSnack fixed the text editor bug that prevented us from publishing. Fix took several weeks and required several customer support reps to re-diagnose issue. That said, my review has improved. For weeks I have been going in circles with customer service having to prove that the view one sees in their EDITOR mode is different from the published mode. In short, the text box formatting has a bug and you cannot access the html to correct it. I have sent them several screen shots of the two and the obvious discrepancy and I have been getting back lame answers, mainly blaming me. Today they admitted to the bug. But clearly others would have encountered an error simply caused by coping text boxes! Awful.

LOVE FLIPSNACK Our company uses flipsnack for member newsletters and sale brochures. I really love your product and the ease of use. I also check in regularly on the stats which helps our company with future creative. Would love to see more ease with swapping out a page but otherwise AMAZING product!

Great customer support 1) Free trial feature should be improved - after 2 hours of building a book you try to download it and receive a notification that work will be lost unless you pay for a month subscription. Must be clear in advance. 2) Had some aspect with payment, Customer service resolved it within minutes - that part was nice above expectations.

Very poor customer service Whilst I found the process of creating a magazine on Flipsnack very good, I cannot say the same for their customer service operators. As I work in an educational establishment, I asked one operator if we were allowed a discount on their Starter pricing package. He said yes and sent me a link for a 30% discount. He explained that the discount was valid for 24 hours. Having had this approved by my line manager, I contacted Flipsnack the next day to commence with the Starter package. I was told that the discount was invalid. (However the 24 hour period had not expired at that time ) The woman I had a conversation with was quite unhelpful. She didn't explain why the discount code was suddenly no longer valid and insisted I was in the wrong. Hence giving Flipsnack 2 stars for customer service.