Great program. Thank you! We love how easy it is to upload our PDF booklets to the platform. From there, the dashboard does a really good job with organizing all the different functions. The customization is not only robust, but not difficult to use. Easy access to the embedment code has allowed us to truly take advantage of the digital books.

Very poor customer service Whilst I found the process of creating a magazine on Flipsnack very good, I cannot say the same for their customer service operators. As I work in an educational establishment, I asked one operator if we were allowed a discount on their Starter pricing package. He said yes and sent me a link for a 30% discount. He explained that the discount was valid for 24 hours. Having had this approved by my line manager, I contacted Flipsnack the next day to commence with the Starter package. I was told that the discount was invalid. (However the 24 hour period had not expired at that time ) The woman I had a conversation with was quite unhelpful. She didn't explain why the discount code was suddenly no longer valid and insisted I was in the wrong. Hence giving Flipsnack 2 stars for customer service.

Looks good but hard to promote While the final product looks sophisticated, there are major issues with delivering it via social media and website. After we paid for a year subscription and after we spent countless hours creating our pdfs, only then were we told that the website platform we used had "limitations" and couldn't render the flip book properly. Also, the flipbook does not translate well to social media. So you're left with a really nice looking book that you can't promote. Would have given 1 star, but the support staff there was really nice (and apologetic), so the extra star is out of appreciation for them.

Awesome Features for User Training Flipsnack is an amazing tool for user training reference tools. My learners greatly appreciate the searchable feature to find answers, Learners are spending more time in the global reference library (MS Team Page) to find the answers they need. As a designer, I truly appreciate the ease of use to create a flipbook using Flipsnack, the ability to insert videos, images, interactions... Thank you, FlipSnack Team - You guys ROCK!

Great customer support 1) Free trial feature should be improved - after 2 hours of building a book you try to download it and receive a notification that work will be lost unless you pay for a month subscription. Must be clear in advance. 2) Had some aspect with payment, Customer service resolved it within minutes - that part was nice above expectations.