Their customer service is impeccable. I have been using their platform for over a year and it works spectacularly. I have sometimes had some questions about how it works and they have resolved any questions or issues quickly and efficiently. Their customer service is impeccable.

the tool is mostly working the tool is mostly working. but there is little problems, and i don't get precise answer with customer care (in think they are humans, but give answer like bots). moreover, there are at the limit of being thieves, living with bad information of your subscription if you ever give them your credit card. worst customer care in 25 years in IT fields (and i manage a company using a lot of online service)

Ticks all the boxes Superb user interface for creating multi-faceted publications where every interaction is trackable. The customer service has been prompt and super helpful. Love the way they are constantly evolving the many functions that you can apply.

Text formatting bug huge problem! Update: FlipSnack fixed the text editor bug that prevented us from publishing. Fix took several weeks and required several customer support reps to re-diagnose issue. That said, my review has improved. For weeks I have been going in circles with customer service having to prove that the view one sees in their EDITOR mode is different from the published mode. In short, the text box formatting has a bug and you cannot access the html to correct it. I have sent them several screen shots of the two and the obvious discrepancy and I have been getting back lame answers, mainly blaming me. Today they admitted to the bug. But clearly others would have encountered an error simply caused by coping text boxes! Awful.

Looks good but hard to promote While the final product looks sophisticated, there are major issues with delivering it via social media and website. After we paid for a year subscription and after we spent countless hours creating our pdfs, only then were we told that the website platform we used had "limitations" and couldn't render the flip book properly. Also, the flipbook does not translate well to social media. So you're left with a really nice looking book that you can't promote. Would have given 1 star, but the support staff there was really nice (and apologetic), so the extra star is out of appreciation for them.