Their customer service is impeccable. I have been using their platform for over a year and it works spectacularly. I have sometimes had some questions about how it works and they have resolved any questions or issues quickly and efficiently. Their customer service is impeccable.

the tool is mostly working the tool is mostly working. but there is little problems, and i don't get precise answer with customer care (in think they are humans, but give answer like bots). moreover, there are at the limit of being thieves, living with bad information of your subscription if you ever give them your credit card. worst customer care in 25 years in IT fields (and i manage a company using a lot of online service)

Text formatting bug huge problem! Update: FlipSnack fixed the text editor bug that prevented us from publishing. Fix took several weeks and required several customer support reps to re-diagnose issue. That said, my review has improved. For weeks I have been going in circles with customer service having to prove that the view one sees in their EDITOR mode is different from the published mode. In short, the text box formatting has a bug and you cannot access the html to correct it. I have sent them several screen shots of the two and the obvious discrepancy and I have been getting back lame answers, mainly blaming me. Today they admitted to the bug. But clearly others would have encountered an error simply caused by coping text boxes! Awful.

1st Time with Online Brochure I just received help from a service rep named Christian for multiple problems! I appreciate his help! He responded really fast, was polite and went above and beyond after I expressed concern with my brochure dilemma. It really made a process that could’ve been frustrating, actually painless. Super glad I found my way to messaging him. (:

Awesome Features for User Training Flipsnack is an amazing tool for user training reference tools. My learners greatly appreciate the searchable feature to find answers, Learners are spending more time in the global reference library (MS Team Page) to find the answers they need. As a designer, I truly appreciate the ease of use to create a flipbook using Flipsnack, the ability to insert videos, images, interactions... Thank you, FlipSnack Team - You guys ROCK!