1st Time with Online Brochure I just received help from a service rep named Christian for multiple problems! I appreciate his help! He responded really fast, was polite and went above and beyond after I expressed concern with my brochure dilemma. It really made a process that could’ve been frustrating, actually painless. Super glad I found my way to messaging him. (:

Text formatting bug huge problem! Update: FlipSnack fixed the text editor bug that prevented us from publishing. Fix took several weeks and required several customer support reps to re-diagnose issue. That said, my review has improved. For weeks I have been going in circles with customer service having to prove that the view one sees in their EDITOR mode is different from the published mode. In short, the text box formatting has a bug and you cannot access the html to correct it. I have sent them several screen shots of the two and the obvious discrepancy and I have been getting back lame answers, mainly blaming me. Today they admitted to the bug. But clearly others would have encountered an error simply caused by coping text boxes! Awful.

Their customer service is impeccable. I have been using their platform for over a year and it works spectacularly. I have sometimes had some questions about how it works and they have resolved any questions or issues quickly and efficiently. Their customer service is impeccable.

Got back to me quickly Got back to me quickly, kept me updated with regular emails and a fixed the problem quickly.

Great program. Thank you! We love how easy it is to upload our PDF booklets to the platform. From there, the dashboard does a really good job with organizing all the different functions. The customization is not only robust, but not difficult to use. Easy access to the embedment code has allowed us to truly take advantage of the digital books.