Conversation ID: #1873100 Raid Shadow - I've completed 11 tasks on 13 so far and received rewards for 10. I still haven't gotten reward for buying Beginner Progress Pack a week ago. I don't understand where's the problem - I am eligible for this offer, the status is 'keep playing', got rewards for another 3 or 4 tasks after buying this bundle so still eligible, there's only one Beginner Progress Pack in the game so you can't go wrong about this. If that would be only about the wasted time, I would have let it go, but I spent money and didn't get what I payed for. I got one automated response from TJ support, wrote again and now just silence. Conversation ID: #1873100

Rewards not received The game is fine and challenging. I downloaded this game to receive rewards I could use for another game. The 1st 2 levels I completed rewards were issued promptly. After completing the 3rd reward level, no rewards received. Customer service was contacted and response received indicating that I had received the reward but I have not.

Had to contact customer support to… Had to contact customer support to solve an issue with rewards from gaming, and could not be more pleased with the communication, and how simple it was for me on my end. Thank you

Terrible customer service Terrible customer service! Have to do one reward ticket at a time when they dont reward it automatically as its supposed to. And to do this, you have to wait for them to close out the ticket for the last one. It will take me forever to 4 or 5 of them!

Tapjoy support got back to me quickly Tapjoy support got back to me quickly. The support tech was positive and accommodating to my needs. I do wish you had an easier "start" process. I had mentioned my issue, included a picture to verify my achievement, and said I had not paid anything for the award. Yet, I got asked to provide a pic and later asked if I paid money! So why not handle all three questions up front? Thanks for making the little hiccups resolve and game play continues! Have a great day!