More than two years now and we still haven't gone live with GoldMine CRM! All our requirements, expectations and concerns were provided to our local GoldMine representative in detail prior to making this purchase. We were assured that there was nothing to worry about. Their proposal included the cost to purchase the software, hours to get us up and running, training, etc. We were led to believe that it was a turnkey package and as a small business we were excited to begin using this new tool. More than two years later and having spent thousands of dollars we never anticipated in additional support, we still have no clear path to going live with GoldMine. Simply put, there was a huge disconnect between what we were told prior to the sale and the reality of get GM up and running. I can't tell you how many times I've heard, "well that was the sales answer to your question" when saying "but we were told this wouldn’t be an issue". My hope in writing this review is not to give GoldMine a black eye because based on what we saw during the sales presentation I believe it will serve its purpose if we can ever get it off the ground. If GoldMine will do the right thing and get us up and running, I'd be happy to write a follow up review of how we like the software itself.

nicknamed mosasses so slow! nicknamed mosasses so slow!! I don't get why someone would not just make thier own php app... SugarCRM is a scam. Don't buy it!

I highly DO NOT recommend I highly DO NOT recommend! The software is horrible. Buggy, complicated and far from user-intuitive. If you need to export your data for any reason, forget it. My 30+ year developer said its a nightmare. Worse than all that, the customer service is terrible! They will turn off your Company account the day your bill is due regardless of whether they sent the invoice to the right person or not (if they even sent the invoice). In Covid when you're an essential business even! Horrible company!

Our relationship with W-systems has been solid Our relationship with W-systems has been solid and they have provided us with good insight as we use our SugarCRM platform.

W-Systems should be your CRM partners. We have found W-Systems to be a great partner in helping us make full use of our CRM. The staff is professional and always helpful. In some cases we have had very tricky scenarios pop up and their staff has consistently been focused on solutions. I would recommend them for sure.