Quick to respond and deal with issues Quick to respond and deal with issues. Overall been a good experience aside from some upgrade costs that hurt a bit.

nicknamed mosasses so slow! nicknamed mosasses so slow!! I don't get why someone would not just make thier own php app... SugarCRM is a scam. Don't buy it!

Knowledgeable, accessible, cost effective, understands our business To date our experience with the W-systems team has been solid. All staff from sales, project manager, leadership, and engineering have been knowledgeable, accessible, and spent time to understand our business needs. Have gone through CRM selection, development, and deployment once before this process with W-Systems has been more cost effective and faster. My only suggestion, improve the sales to project management hand off. Happy to provide additional color if needed. Again, would choose W-systems again.

Satisfied … We are working with W-Systems since a year, in this time we had a valuable exchange of ideas which move our organisation and the CRM usage to a new level.

W Systems was a fantastic partner W Systems was a fantastic partner to work with. We had previously attempted to implement a different CRM system with another partner, which yielded unsuccessful results. However, in our initial conversations with W Systems, we felt a sense of transparency and willingness to build a CRM system that was specific to our needs. Our vision for a CRM system posed several challenges: 1. We are highly visual people and wanted a system that was graphically appealing and clear; 2. We are an international firm working in a number of markets with diverse sets of requirements; and 3. We wanted our new CRM to seamlessly integrate with existing workflows that heavily relied on Microsoft Outlook. Overall, W Systems was able to navigate these challenges by building a customized CRM system. My one criticism was that due to the large number of customizations that we had requested, W Systems was unable to foresee the challenges of automatic CRM system updates that could impact functionality of custom work. However, this issue was resolved with the past couple of years and W Systems continues to monitor our CRM pre- and post-updates. Overall, we would recommend W Systems to other firms. Their attention to detail and being able to listen to our needs and then to implement them into a tailored CRM has changed the way our team works to be much more efficient.